Customer Service Manager

Location:

Posted:

November 04, 2014

Isaac Scott

SUMMARY of QUALIFICATIONS

Management CSI Training

Financials Quality Control Technical Support

Warranty Policy Team Building Regulatory Compliance

RELEVENT ACCOMPLISHMENTS

2010-present KUBOTA INDUSTRIAL EQUIP. Jefferson GA.

Lead Accounts Manager Service Parts. Managed BOOM/WELD Final Inspection Area.

2005-2010 DATA CABLE CORP. Smyrna GA.

Accounts Manager/ Connectivity Division

1996-2005 TALLBERG CHEVROLET Wilmington NC.

Asst. Service Manager (2000-2003)

Customer Relations Manager (1998-2000)

Customer Service Advisor (1994-1998)

MANAGEMENT

Built repeat business and customer loyalty by:

Ensuring high quality repair status.

Educating and problem solving with customers on technical issues and vehicle

operations.

Improved customer satisfaction by implementing service improvement programs.

Worked with Kaizen consultants to study workflow efficiency.

Instituted a program that streamlined service.

Strengthened the company's reputation by providing expert technical explanations and

resolving product disputes between customer, dealer and manufacturers.

TEAM BUILDING

Promoted and above average level of expertise among technical staff.

I Maintained a standard of up to date training for all technicians.

II Identified and corrected deficiencies in procedure and products.

Created and directed an "in house" training and review program to develop new skills

and "fixes".

EDUCATION & TRAINING

Achieved Master Service Consultant Certification through the GM Institute of Automotive

Service Excellence.