Customer Service Manager

Shailesh Patel

VP, Component Division & Synergy Projects

Buckeye, AZ

**********.*****@*****.*** - 630-***-****

A strong manufacturing operations executive with excellent leadership skills and P&L experience that has

yielded outstanding results in a highly competitive business. This has yielded excellent performance in driving

costs down while improving safety, quality, production and customer service. Recognized for developing strong

cross-functional teamwork and developing direct reports into plant leaders. Recognized as a change agent to

implement Lean manufacturing and Kaizen events throughout entire organization. Represented Ops in merger

planning to evaluate synergy opportunities in logistics & manufacturing. Selected to be a part of due diligence

team to evaluate acquisition of an overseas company. Excellent communicator with owners, management,

employees, suppliers and customers. Additional skills include:

* Strategic Planning * Labor negotiations

* Logistics * Succession planning

* Policy deployment * Problem solving

* New product introduction * Decision making

WORK EXPERIENCE

VP, Component Division & Synergy Projects

TEMPURSEALY, INC - Phoenix, AZ - 2013 to 2014

Managed three component plants with specific goals for conversion costs, logistics, safety, quality and

customer service.

• Assigned to synergy project team to evaluate consolidation of Sealy mfg plants, Tempur distribution centers.

Project team evaluated synergies and recommended action plans for next three years to achieve synergy

related cost savings of $20MM per year which included plant rationalization on Sealy side, Tempur DC

consolidation and establishing merge points to combine products to deliver to common customers using Sealy

fleet.

• Reduced Excess and Obsolete inventory. Reduced reserve amount by $600k thru inventory controls, selling

of raws and came up with new products to sell to secondary market using obsolete raw materials.

• Project team lead to evaluate and implement assembly of Tempur products in Sealy assembly plants. Project

savings of $2MM per year vs. existing outsourcing.

SEALY, INC. Greensboro, NC

TEMPURSEALY, INC - Lexington, KY - 1994 to 2014

VP

TEMPURSEALY, INC - Phoenix, AZ - 2007 to 2013

Managed nine assembly Plants with specific goals for variable cost productivity, customer service, quality,

safety & Logistics for $300MM variable costs operations.

• Achieved 8-12% labor productivity YOY thru implementing best practices using Kaizen Events.

• Achieved 3-10% material scrap reduction YOY thru implementing process and measurement standards.

• Reduced Logistics costs thru cube and routing optimization including backhauls.

• Implemented plant rationalization including shutting down a plant & startup of Greenfield operations.

• Introduced new products into operations. Implemented new mfg techniques, equipment modifications and

employee training,

• Implemented Corp. driven 3 sigma programs in mfg plants including training and certifications.

• Worked with Corp safety and risk managers to assure compliance to Corp and OSHA safety programs

including implementing best practices. Reduce frequency rate by 10-20% YOY thru safety audits, and

employee training.

• Reduced outbound freight thru implementation of UPS routing software, maximizing cubing and number of

stops per load. Reduced In bound freight thru consolidation of raw material shipments into truckloads thru

third party Logistics.

• Reduced inbound freight by $2MM per year thru supplier backhauls and generated $1MM per year revenue

thru third party backhauls.

• Initiated and implemented Lean Mfg. concepts for the first time. Key driver in implementing pilot programs in

two union plants. Negotiated elimination of Incentive Pay and implemented hourly wage rates with introduction

of lean Mfg.

• Negotiated labor contracts with Steel Workers, Teamsters for 7 union plants including negotiations with three

unions, related to Portland Plant shutdown. Negotiated 40 labor contracts with zero work stoppage.

• Negotiated with unions to replace incentive wage system with flat hourly wage system for all the plants.

• Received TBM Perfect Engine Award for being the Lean Practitioner of the year.

Area VP Operations

TEMPURSEALY, INC - Chicago, IL - 2000 to 2007

Responsibilities same as VP Ops except for number of plants managed. Managed four assembly plants with

specific goals for safety, quality, service, labor productivity, material yield and logistics costs.

Plant Manager

TEMPURSEALY, INC - Chicago, IL - 1994 to 2000

Managed all P&L responsibilities and specific goals for cash flow, return on net tangible assets, working capital,

customer service, quality and safety for $70MM sales operation consisting of 220 hourly, 12 supervisors, 12

office staff including plant controller.

• Instituted multi shift operation in the company for the first time which allowed rationalization of capacity in

Midwest. Operation grew from $30MM to $70MM sales in two years with net income of 12 to 15%.

• Improved cash flow by 10% thru labor and material efficiencies.

• Reduced inventory dollars by 50% and reduce days on hand from 40 to 24 thru discipline in cycle counts,

establishing Kanbans and tracking of top 4 SKUs.

• Received Plant of the Year and Plant Manager Of the year award for significant improvements in quality,

service, cash flow and safety.

Manager, Manufacturing Operations

GENERAL ELECTRIC COMPANY - Warren, OH - 1991 to 1994

GENERAL ELECTRIC COMPANY - Cleveland, OH - 1984 to 1994

Manager

GENERAL ELECTRIC COMPANY - Dover, OH - 1988 to 1991

Project Engineer

GENERAL ELECTRIC COMPANY - Cleveland, OH - 1984 to 1988

EDUCATION

MBA in General Management

Wallace College - Cleveland, OH

MSEE

Cleveland State University - Cleveland, OH

BSEE

Birla Institute of Technology & Science

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