automotive
Resume:
JERSHAWN P. LOTTIE
**** ******** **. ************,** 46254
574-***-****/*********@*****.***
Objective: seeking a full time opportunity to add value to a profesional environment, by
contributing my experience and knowledge while providing great customer service and
growth.
SUMMARY OF QUALIFICATIONS
An exceptional Automotive Customer Service Advisor and Manager; in depth experience in the auto
industry; knowledge of parts, management, sales, and car care; strong leadership and problem-solving
skills; superior interpersonal skills, thrive under pressure; work well in a team; take pride in providing
great customer service; able to resolve customer issues and complete tasks as assigned.
WORK HISTORY AND EXPEREINCE
Paredes Motors
Shop Manager (10/08/2011-present) Provide body shop and service quotes; perform customer care:
intake, invoicing, and advising; order parts; ensure quality assurance of inventory; record shipping and
receiving of parts; complete purchase orders; knowledge of product sales: outside and whole sale;
manage automotive sales: opening and closing.
Gates Toyota
Assistant Parts Manager (07/10/2007-10/03/2011) Performed customer service; handled customer
inquiries, counter sales and follow up: processed customer orders and invoices: accounts payable and
receivable, tracked deliveries and body shop orders; completed product inventory: quality and
availability; stocked; experienced with Planograms, small maintenance repair.
EDUCATION/TRAINING
Continental Academy online study
General Education Diploma 2008
Reynolds & Reynolds South Bend, Indiana
Continued Training (7/10/2007-10/03/2011) Trained others in parts management; acquired expertize
in parts and products; advised customer and mechanics; experienced with car care, windows, and sales;
acquired automotive knowledge.
REFERENCES AVAILABLE UPON REQUEST
JERSHAWN P. LOTTIE
1412 Linden Avenue South Bend, Indiana 46628
REFERENCES
1. Sgt. Eric Downy South Bend Police Department 574-***-****
2. Ted Mitchell Gates Automotive 574-***-****
3. James Paredes Paredes Motors 574-***-****
Contact this candidate