Customer Service Representative
Resume:
La'Shaunda Brown
Insurance Business Enrollment Representative
**** ******* ***. #**** - ************, FL 32210
*********.*****@*****.***
To obtain a position in Customer Service or as a Service Advocate; where I may utilize and provide the skills that I have grained through business and educational growth.
Customer Service Representative
ING - Jacksonville, FL
June 2012 to March 2013
Verified 401k accounts
Transferred funds
Made withdrawals
Took loan payments
Processed hardship documents and requests
Updated account info
Handled calls on a daily basis for governemt
Insurance Business Enrollment Representative
Allstate Insurance Company - Jacksonville, FL
August 2010 to August 2010
• Review insurance documents from variety of business
• Made sure that all information was accurate and correct
• Contact business via email, phone, etc.
• Generated letters
• Make sure that all documents and letters were met before deadline
• Provided business with different rates and benefit enrollment
• Analytical and interpersonal skills when dealing with internal and external customers
Temporary Project
Blue Cross BlueShield of Florida - Jacksonville, FL
June 2009 to July 2010
Jacksonville, Florida
Reconsideration Analyst I
• Respond to reconsideration request from providers and beneficiaries
• Submit reconsiderations based on valid evidence submitted and received via mail, sorted thru mailroom/clerks
• Re-route all reconsiderations and appeals to proper area if needed
• Analytical and interpersonal skills when dealing with internal and external customers
• Data Entry
• Reconsider claims that has been denied and make sure that all claims are processed correctly
• Use QLS and IOD on a daily basis
• Make sure that reconsideration requests are met before deadline(s)
• Meet and guarantee customers satisfaction
Temporary Project
BlueCross BlueShield of Florida - Jacksonville, FL
December 2008 to April 2009
Jacksonville, Florida
Medicare Compliance Analyst
• Handle variety of Medicare claims
• Working experience with Siebel, Diamond, RBMS systems and research files (i.e. claims, enrollment, inquiry control, etc.)
• The ability to provide excellent customer service by performing all necessary functions such as accurately and timely research and understanding Medicare Secondary Payer Laws and Coordination of Benefits rules
Strong written and oral communication skills
• Analytical and interpersonal skills when dealing with internal and external customers
MS office skills including Excel
Telephone Banker I-Retail Sales/ Mortgage/Loss Mitigation-Customer Service Representative
Washington Mutual, ECC - Jacksonville, FL
January 2006 to February 2007
Jacksonville, Florida
Telephone Banker I-Retail Sales/ Mortgage/Loss Mitigation-Customer Service Representative
• Interview customers via contact method (e.g., phone, email) and determine the nature of the inquiry, explain the technical provisions, research relevant facts, make system inputs, and/or resolve the problem/issue within established guidelines.
• Verified to make sure that all loans were signed and completed
• Verification of varieties of loans
• Review escrow accounts and verified loans to make sure loans had insurance
• Service accounts for transactions and maintenance
• Explain benefits of specific financial products and services
• Offered account/loan upgrades or new products to customers.
• Posses knowledge of mortgage services and terminology
Edward H. White High School
July 2000
Saint John River State College
Skills:
Siebel 2000
Diamond
MSP
RBMS
QLS
IOD
Fidelity (MSP)
Windows 98
55wmp
Medical Terminology
CPT Codes
7700 keystrokes
Excel
Management Skills
Word
Zips
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