Customer Service Representative

Joseph Ryan Hughes

Unconventional & unique entrepreneur, with a innovative passion for improvement &

expanded capabilities

Snellville, GA

***********@*****.*** - 770-***-****

A highly motivated & driven security minded professional, that has the military skill set & real world knowledge

& work experience to accomplish the goals & tasks set forth, in today's fast pace business environment.

WORK EXPERIENCE

Security Guard Officer

Chesely Brown Int'l (@ Atlantic Station Security) - Smyrna, GA - March 2013 to May 2014

Responsibilities

-Provide a safe & secure environment for the client & patrons of the client at the job site location.

-Physically securing various locations at set times at the job site.

-Provide directions & info to customers about client site.

-Enforce the rules & code of conduct, set forth by the client, upon all employees & patrons.

-Identify & report hazardous/dangerous situations & potential situations observed while on duty.

-Conduct property damage & operational equipment status reports.

-Proper report writing & radio etiquette technique.

-Complete knowledge of job site property & all the proper protocols & procedures for security & emergency

situations.

-Always maintain a proper security posture with attention to detail & situational awareness.

-Always maintaining a positive mentality & represent the clients wants & needs to his customers through use

of interpersonal & customer service skills.

-First Aid certified in order to be a first responder with AED equipment operational knowledge as well.

-Verification of other depts & companies/contractors authority to access secured locations on the clients job

site location.

Accomplishments

-Awarded Exceptional Performance Award from Chesley Brown International for outstanding performance and

dedication to duty.-31JUL2013

-Helped secure criminal charge conviction & insurance payment in regards to property damage caused by

individual through the use of my own audio/video surveillance equipment and statement and court appearance.

Skills Used

-Knowledge of proper security posture & positioning.

-Interpersonal and customer service skills.

-Proper reactionary use of force determined by situational circumstances.

-Radio use and etiquette.

-High observation & situational awareness at a all times.

E5/SGT 11C Indirect Fire Infantryman

GA Army National Guard - Winder, GA - November 2007 to November 2013

Responsibilities

-Ensure that lower enlisted personnel under my direct command were trained & proficient on the weapons

system corresponding to their specific (MOS) & on battle operations & tactics.

-Conduct counseling statements for lower enlisted soldiers in regards to exceptional & unacceptable actions/

behaviors.

-Construct word pictures to help show lower enlisted soldiers their strengths (sustains) & weaknesses

(improvements) needed in job performance.

-Counsel & mentor lower enlisted soldier

-Radio Transmission Operator (RTO)

-Responsible for thousands of dollars worth of US Government equipment.

-Conduct After Action Reviews (AAR's) to observe areas of improvements & sustainment.

-Devise & implement a Physical Training (PT) plan/schedule in order to maintain physical readiness.

Accomplishments

-Deployed to Afghanistan in support of Operation Enduring Freedom (OEF) from May2009-April2010

-Awarded the Army Commendation Medal on December 10, 2009.

-Awarded the Combat Infantry Badge (CIB) in March 2010.

-Awarded a battalion coin for show of excellence and professionalism in August 2012.

-Awarded Certificate of Achievement for high APFT.

-Expert level in marksmanship on qualification with the M4 rifle, 9mm Beretta Pistol & 12 gage shotgun.

Skills Used

-Invaluable leadership skills.

-Mentoring & counseling skills.

-Management skills.

-Training & education skills.

-Proper radio etiquette & operation skills.

-Basic equipment maintenance skills.

-Record-keeping and report writing skills.

-Heavy equipment operation skills; drove & operated large Mine Resistant Ambush Protected (MRAP)

vehicles.

-Outdoor survival skills; cold & hot weather.

Security Guard Officer

ERMC Security (@ Atlantic Station Security) - Chattanooga, TN - December 2012 to March 2013

Responsibilities

-Provide a safe & secure environment for the client & patrons of the client at the job site location.

-Physically securing various locations at set times at the job site.

-Provide directions & info to customers about client site.

-Enforce the rules & code of conduct, set forth by the client, upon all employees & patrons.

-Identify & report hazardous/dangerous situations & potential situations observed while on duty.

-Conduct property damage & operational equipment status reports.

-Proper report writing & radio etiquette technique.

-Complete knowledge of job site property & all the proper protocols & procedures for security & emergency

situations.

-Always maintain a proper security posture with attention to detail & situational awareness.

-Always maintaining a positive mentality & represent the clients wants & needs to his customers through use

of interpersonal & customer service skills.

-Verification of other depts & companies/contractors authority to access secured locations on the clients job

site location.

Accomplishments

-Made several suggestions regarding operational & customer service quality improvements.

Skills Used

-Knowledge of proper security posture & positioning.

-Interpersonal and customer service skills.

-Proper reactionary use of force determined by situational circumstances.

-Radio use and etiquette.

-High observation & situational awareness at a all times.

Delivery Driver/Customer Service Representative

Pizza Hut - Snellville, GA - April 2006 to December 2008

Responsibilities

-Ensure prompt & correct delivery of product to the customer.

-Customer Service Representative (CSR).

-Knowledge of delivery zones & area.

-Cashier.

-Opening food prep duties.

-Closing cleaning/janitorial duties.

Accomplishments

-Maintained a high rapport with customers that helped grow sustained repeat business.

Skills Used

-Customer service skills.

-Product quality control.

-Driving skills.

-Map reading skills.

Server/Waiter

Chili's Bar & Grill - Dunwoody, GA - July 2005 to December 2005

Responsibilities

-Customer Service Representative (CSR).

-Cashier.

-Closing cleaning/janitorial duties.

-Sales & promotions.

Accomplishments

-Invaluable learning experience to help build my customer service skills.

Skills Used

-Customer Service.

-Sales & promotions.

-Money handling skills.

Server/Waiter

Folks Southern Kitchen - Snellville, GA - August 2003 to December 2003

Responsibilities

-Customer Service Representative (CSR).

-Cashier.

-Closing cleaning/janitorial duties.

-Sales & promotions.

Accomplishments

Invaluable time management experience acquired during this time; I had to split my availability time between

a job with school.

Skills Used

-Customer Service.

-Sales & promotions.

-Money handling skills.

EDUCATION

Associates (46 out of 64 credit hrs needed) in Business Administration

GA Perimeter College - Dunwoody, GA

2010 to 2015

GED (Battery Avg 598) in General Education Diploma

Gwinnett Technical College - Lawrenceville, GA

2005 to 2005

ACT composite score = 20 on DEC/2004 in High School College Prep Curriculum

West Florida Teen Challenge Gateway Academy - Bonifay, FL

2003 to 2005

College Prep Curriculum

South Gwinnett High School - Snellville, GA

2001 to 2003

SKILLS

-Invaluable leadership skills.

-Mentoring & counseling skills.

-Management skills.

-Training & education skills.

-Proper radio etiquette & operation skills.

-Basic equipment maintenance skills.

-Record-keeping and report writing skills.

-Heavy equipment operation skills; drove & operated large Mine Resistant Ambush Protected (MRAP)

vehicles.

-Outdoor survival skills; cold & hot weather.

-Interpersonal and customer service skills.

-Proper reactionary use of force determined by situational circumstances.

-High observation & situational awareness at a all times; includes acute attention to detail.

-Sales & promotional skills.

LINKS

http://******.*******@******.***

http://******.*******@**.****.***

http://************@*****.***

ADDITIONAL INFORMATION

-Basic comprehension of Microsoft Office (Word, Access & Excel).

-35 Good Words A Minute (GWAM) typing rate 2002.

-Certified Forklift Operator from Gwinnett Technical College 12JULY2006.

-First Aid/AED & Active Shooter certified Chesely Brown Int'l 2013.

-OC Spray & Taser for Riot Control Certified by GA Army National Guard 2011

REFERENCES:

E6/SSG Zachary Schroeder

570 Hearthstone Court

Conyers, GA 30094

Cell: 770-***-****

**************@*****.***

GA Army National Guard

Type: Military/Co-Worker +6 years

Ofc. Jermaine Holloway

2948 Sagewood Drive

Snellville, GA 30039

Cell: 404-***-****

*******@*******.***

Chesely Brown Int'l

Type: Civilian/Co-worker +2 years

Andrew Jones (Master Electrician)

890 Wolf Springs Cove

Lawrenceville, GA 30043

Cell: 678-***-****

***********@*****.***

Maclean & Riggins (IBEW)

Type: Personal/Friend +13 years

Contact this candidate