Scrum Master in Information Technology Field

Scrum Master Product Owner

Summary of Qualifications

Scrum master and certified Scrum product owner (CSPO ) equipped with solid

expertise in leading and mentoring Scrum teams toward the achievement of

sprint goals.

- Exemplify effectiveness in ensuring high-quality deliverables and project

success through the integration of Scrum and Agile values and best

practices; collaboration with cross-disciplinary professional; and

proactive coordination of sprint and release progress

- Demonstrate strong knowledge of Scrum, Lean, and Agile methodologies in

executing project initiatives across overall sprints/iterations and

phases, encompassing inception, elaboration, construction, and delivery

- Leverage technical expertise in identifying and mitigating potential

project risks, as well as in executing necessary action and technical

resolution

Professional Experience

OppenheimerFunds Centennial, CO (Jan 2007-Jul 2014)

Scrum Master - Transfer Agency/Corporate Technology Group (Retirement

Plans) Oct 2013-Jul 2014

< Piloted full scale implementation of Agile framework and management of

eight-person Business Process Team, including integration of Lean

principles and purpose-driven development approach.

< Facilitated team training on Agile methodologies and product owner

training on UAT, estimation, change management while promoting dynamic

and fluid backlog planning and workflow.

Career Highlights:

- Made use of JIRA/Atlassian tool in project operations that improved

productivity and project tracking.

- Identified productivity gaps and delivery cycles for improvement

through the utilization of integrated analytics within JIRA.

Product Owner - Transfer Agency/Corporate Technology Group Jan 2013-Jul

2014

< Administered and monitored a backlog of user requirements and stories to

guarantee timely completion of a new literature system for internal

utilization of 2,000 employees and establishment of direct link to

external facing website.

< Created internal repositories and actively participated in daily Scrums,

biweekly reviews, and occasional retrospectives to drive the achievement

of objectives and satisfaction of both the team and users.

< Focused on providing top-quality deliverables by working collaboratively

with all levels of management and the Development Team.

Career Highlight:

- Brought overall acceptance rating within the 90th percentile through

expert administration of full discovery, requirements gathering, user

testing, implementation, and post-implementation requirements.

Scrum Master - Corporate Technology Group (SharePoint) Jan 2013-Feb 2014

< Capitalized on industry best practices in organizing Scrum ceremonies,

which included release and iteration planning, sprint reviews, and

retrospective meetings.

< Guaranteed adherence to project timeframes through close monitoring and

management of sprint goal, completion percentage, and burn-down/burn-up

chart information.

< Worked collaboratively with product owner and delivery manager in

ensuring timely delivery of promised features and adjustment of scope and

timing for unforeseen circumstances.

< Executed necessary test to guarantee high-quality deliverables.

< Led the utilization of virtual and physical formatted Scrum boards to

streamline team's work management, while ensuring compliance with ease of

use and sustainability.

Career Highlights:

- Successfully improved team's knowledge of Scrum practices through the

execution of lead-by-example approach and encouragement to focus on

established goals and objectives.

- Kept informed of current technology trends and practices through

proactive participation in knowledge-enhancing activities, such as

Microsoft 2013 SharePoint Conference.

- Established open communication channels that promoted work

transparency and coordination among project stakeholders.

- Initiated the implementation of a team test philosophy that drove the

encouragement among members to maintain functional and practical

knowledge of customer expectations of final product.

- Maintained constant coordination with offenders and management that

resulted to successful removal of impediments.

SharePoint Developer Internship Nov 2012-Feb 2013

< Effectively functioned as a developer within an Agile Team of five to

seven software developers, including Scrum master, product owner, quality

analyst, and delivery manager.

< Demonstrated solid knowledge of cutting-edge tools and technology, such

as Microsoft SharePoint 2010 Platform to improve enterprise-wide business

activities and Agile management tools including LeanKit, JIRA, Microsoft

TFS, and VersionOne to determine appropriate project tracking tool best

suited to meet the needs of the team, product owner, and management.

< Devised and implemented various dynamic document managements systems with

integrated workflows to streamline process flow.

< Developed social platforms using Nintex Forms, Nintex Workflow, and

NewsGator (Sitrion) products.

< Conducted multiple security audits on existing and new SharePoint sites

to guarantee compliance with sites security and permission.

Retirement Plans Technical Analyst May 2010-Nov 2012

< Acted as liaison between front line representatives and management in

dealing with complex retirement plan inquiries.

< Verified conformity with governing regulations by conducting audits on

existing retirement plans.

< Performed thorough analysis of internal policies and made sound

recommendations for improvement to minimize redundancy and waste.

Senior Specialized Service Associate - Retirement Plan Services Apr

2008-May 2010

< Served as adjunct trainer in charge of facilitating classes for 10 to 20

new retirement plan service associates on customer service skills.

Career Highlights:

- Build and managed the Product Subject Matter Team within the Transfer

Agency for the post market crash in 2008 that drove significant

improvement in overall quality assurance ratings, which involved:

o Management of eight service associates, two sales team members, and

one portfolio manager and various members of senior leadership

o Preparation of frontline associates with the tools and knowledge

associated with mutual funds and market conditions

o Implementation of program for all customer-facing associates that

influenced approximately 400 internal personnel

- Created and executed a peer recognition program called "Learn, Teach,

Lead" that was successfully implemented within the organizations and

received various awards from external rating organizations.

Specialized Service Associate - Retirement Plan Services Dec 2007-Apr 2008

< Implemented a self-developed, Retirement Plan Buddy Program, to raise

awareness of department functions across the company that contributed to

the hiring of 13 high-performing representatives from external and

internal candidate pools.

Other Positions Held:

Client Service Associate - Retirement Plans Services Helper Oct 2007-Dec

2007

Client Service Associate - Customer Contact Center Jan 2007-Oct 2007

Education

Coursework toward Bachelors' Degree in Business Administration: 2013

Colorado State University-Global Campus, Greenwood Village, CO

Coursework toward Associate of Arts in Business Administration: 2011

Front Range Community College, Westminster, CO

License and Certifications

College for Financial Planning, Greenwood Village, CO - Chartered

Retirement Plan Specialist : 2011

Financial Industry Regulatory Authority (FINRA) - Series 6 Investments and

Securities License 2007: Valid until Jul 2016

Scrum Alliance - Certified Scrum Product Owner (CSPO ): Sep 2013

Professional Development

Eliasson: Agile Coaches Workshop: 2014

Franklin Covey: Achieving Your Highest Priorities: 2009

VitalSmarts Training: Influencer - The Power to Change Anything: 2012

Crucial Conversations- Tools for Talking When the Stakes are High: 2013

Crucial Accountability- Tools for Resolving Broken Promises, Violates

Expectations and Bad Behavior: 2014

Center for Creative Leadership Training: Developing Political Savvy: 2011

Reputation 360: Powering your Personal Brand Training: 2012

Ameriteach: Microsoft SharePoint Designer Training: 2013 Microsoft

SharePoint End User Training: 2012

Professional Affiliations

Junior Achievement - Volunteer and Volunteer Coordinator

Toastmasters - Member Agile Denver - Member

Technical Acumen

Microsoft Products [360, SharePoint, and Team Foundation Server (TFS)]

JIRA LeanKit Rally

VersionOne Cucumber Visual Studio Adobe Java

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