Customer Service Manager

Esmeralda Zenteno

EZ

*****-* ***** **** **. Houston, TX 77042

M : 201-***-****

E : *******.*@*****.***

Summary Energetic and results-driven customer service professional with more than a decade of

experience and a track record of working remarkably well with minimum supervision.

Excellent communication, problem solving and time management skills along with prior cash

handling experience. In-depth knowledge of principles and processes for providing customer

and personal services that includes customer needs assessment, meeting quality standards

for services, and evaluation of customer satisfaction.

Experience Beauty Advisor, Estee Lauder

Houston, Texas 2014-Present

• Established the relationship with customers to promote repeat visits and built sales.

• Assisted the customers with questions, problems and complaints.

• Provided assistance regarding specific vendor products and services to customers in

selecting the product that best met their needs.

• Maintained the customer confidentiality.

• Responsible for department presentation standards and cleanliness.

Administrative Assistant, Nationwide Coin & Bullion Reserve

Houston, Texas 2011-2013

• Answer telephones and relay messages to appropriate recipients

• Assist in files management and compiling records

• Manage financial records and light bookkeeping activities

• Manage inventory of office supplies and assist in organizing office activities

• Retrieve files on demand

• Assist in preparing payrolls

• Prepare carrier packages for UPS and Federal Express

• Perform document photo copying and paperwork distribution tasks

• Double as receptionist or front desk clerk

• Transport materials and supplied between departments

Beauty Advisor, Sephora

Houston, Texas 2008-2009

• Provided information about products with their features and benefits to customers

• Created and maintained relationships and loyalty with customers through personal

i nteraction

• Used knowledge of store products and services to build sales

• Provided professional beauty care consultation

• Assisted customers in selecting the ideal product mix suitable for various skin type,

needs and lifestyle preferences

• Checked and returned damaged merchandise

• Picking the r ight color and enhancing customers' skin tones

• Providing and maintaining excellence in customer service

• Reading information on latest beauty products

Personal Assistant, Annie Cater & Associates

Houston, Texas 2005-2009

• Act as the manager's first point of contact with people from inside and outside the

organization.

• Screen telephone calls, inquiries and requests, and handle them when appropriate.

• Greet and guide visitors, organize and maintain diaries and make appointments.

• Review incoming email, faxes and letters.

• Produce documents, briefing papers, reports and presentations, carry out

background research and present findings into subjects the manager is dealing with.

• Organize and attend meetings and ensure the manager is well prepared.

• Regularly stand in for the manager, making decisions and delegating work to others

i n his absence.

Instructional Aide, Houston Independent School District

Houston, Texas 2001-2004

• Assist lead teacher in conducting increased learning experience for students in

assigned area

• Tutor students independently or in small groups

• Administer students’ arrival and departure time

• Maintain discipline of students in the absence of the teacher

• Prepare instructional materials and classroom displays

• Carry out supportive and clerical tasks

• Perform a variety of non-instructional duties

• Answered telephone calls and re-directed calls to appropriate individual or

department

• Received, sorted, prioritized, and distributed mail

• Responded to all routine questions; received and attended all visitors

• Maintained a log of visitors and alerted appropriate party of visitor arrival.

• Performed clerical duties such as filing, faxing, copying, emailing, and typing.

• Experience with registration and updating information on SASI database

Education Houston Community College

Houston, Texas – G.E.D. – 2001

• Focused on "service beats fast service" directive.

Skills

• Exceptional ability to stay attentive when dealing with customers.

• Assertive but polite when it comes to product or service endorsement.

• Excellent body language targeted at providing customers with a positive image

of the company.

• Self-presentation and positive attitude.

• Highly skilled in maintaining paper and online filing systems for records and

messages.

• Track record of operating photocopiers, fax machines, videoconferencing and

phone systems, and other office tools.

• Proven ability to use computers for word processing, spreadsheet, database

management, and other applications.

• Proven ability to communicate general information in an accurate and customer-

friendly way.

• Exceptional verbal and writ ten communication skills.

• Bilingual: Fluent in English and Spanish.

References Available upon request.

Contact this candidate