Customer Service Representative

Kandy McDonal

**** ********** **. *******, ***** 770**-***-*** 1325

************@*****.***

SUMMARY OF QUALIFICATIONS

Legal Terminology Skilled in keyboarding and 10 key

Basic Law Office Procedures Proficient in copy/fax machine

Experience with West Law operation

Proficient in Microsoft Office Appointment Scheduling

Suite Can provide professional customer

service

Excellent time management skills

RELEVANT EXPERIENCE

Paralegal

. Skilled in accurate and quick transcription of legal documents.

. Prepared affidavits and other documents, such as legal correspondence as

well as organized and maintained documents in paper and electronic filing

systems.

. Prepared for trial by performing tasks such as organizing exhibits.

. Put together legal documents, including briefs, pleadings, appeals, and

wills.

. Gathered and analyzed research data, such as statutes, decisions, and

legal articles, codes, and documents.

. Communicated with clients to discuss their cases and refer them to

attorneys.

. Calculated billable hours, created bills and invoices, and collected

payments from clients.

. Experienced in personal injury, family law, and criminal law.

. Searched public records and made phone calls to research facts and laws

for cases.

Customer Service / Clerical

. Collaborated with customers and co-workers to scheduled appointments to

fit everyone's needs.

. Located tracking numbers on documents and performed data entry assisting

with transition to paperless system.

. Drafted emails containing information for clients and drafted

professional emails for internal use.

. Operated facsimile machine and copy machine to replicate and transmit

important documents.

. Filed client documents and maintained a neat and orderly system strictly

observing all privacy regulations.

. Ensured appraisals of clients' property were processed accurately and

efficiently logged in database.

. Assisted with determining eligibility for home mortgage refinance

programs.

EMPLOYMENT HISTORY

Abbey Care Personal Care Attendant Saint Paul, Minnesota

October 2009 - Present

Pro Staff Customer Service Representative Plymouth, Minnesota

October 2007 - April 2014

Hurwitz Law Paralegal -Office Float Saint Louis Park, Minnesota

September 2004 - December 2005

Kelly Services Customer Service Representative Minneapolis, Minnesota

February 2002 - November 2006

EDUCATION

Minnesota School of Business Brooklyn Center, Minnesota

Associate of Applied Science: Paralegal

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