Administrative/Finance Support
Resume:
BIRGIT CLARK
*** ***** ****, *** *******, California 92583
******.*.*****@*****.***
OPERATION FINANCE ADMINISTRATIVE SUPPORT
QUALIFICATIONS PROFILE
Highly analytical, strategic, and hardworking professional with over 20 years of experience in various business operations,
including financial management, administrative support, customer service, and business optimization. Capable of effective
time management in developing and executing strategies toward the achievement of organizational goals and objectives.
Proficient in multitasking and prioritizing important tasks while establishing rapport with client, colleagues, management,
and other stakeholders to guarantee efficient coordination of work processes. Competent in mathematical computations, as well
as verbal and written communication while also implying integrity on all actions taken. Articulate communicator; bilingual
in English and German.
FUNCTIONAL SKILLS
Financial Management
- Oversaw and maintained the accuracy of operational and financial reports, while preparing monthly error and
compliance reports to be reviewed by management.
- Verified and monitored precision of vendor invoices as well as the daily collections and compliance reports.
- Inspected and resolved account discrepancies and misapplied payments; updated collection agency with correct account
status.
- Ensured compliance with company policies as well as with Fair Debt Collection Practices Act (FDCPA) and Federal
Communications Commission (FCC).
General Administration and Office Management
- Managed bankruptcies and death certificates of clients from the western region and updated collection agencies with
status.
- Held full accountability in maintaining and ordering company supplies and equipment, providing training and
delegating daily assignments to co-workers; documenting all activities performed.
- Received and responded to phone calls from internal and external clients with focus on providing full customer
satisfaction.
Growth and Development Impacts
- Strategically reduced company bad debt by 30% through coordination of written and verbal credit and collection
processes with internal and external customers.
- Successfully resolved high-profile 90-day past-due delinquent accounts as well as developed weekly reports of
outstanding liabilities to be reviewed by upper management.
- Gained recognition for earning Employee of the Quarter Award 10 times throughout 17-year tenure, while consistently
exceeding expectations on performance reviews.
- Earned commendation for exemplary customer service from the Office of the President of Time Warner Cable.
EMPLOYMENT HISTORY
Time Warner Cable Anaheim, CA
Collection Operations Representative 3 2012–2013
Time Warner Cable Hemet, CA
Business Class Collections Operations Representative 2010–2012
Collection Compliance Representative 2006–2010
Customer Service Cash Management Representative 1996–2006
Wells Fargo Hemet, CA
Specialty Merchant Bank Teller 1993–1996
EDUCATION AND CREDENTIAL
Mt. San Jacinto College San Jacinto, CA, USA
COURSEWORK IN COMPUTER SCIENCE QUICKBOOKS ACCOUNTING 2001
COURSE QUICKBOOKS ACCOUNTING GPA 4.0
COURSE COMPUTER SCIENCE GPA 3.5
Training College Geisenheim, Germany
Graduate of 3- YEAR VOCATIONAL TRAINING IN BUSINESS AND RETAIL
PROFESSIONAL DEVELOPMENT
LEARNING MANAGEMENT SYSTEM COURSES
TIME MANAGEMENT AND PRIORITIZATION TEAM COLLABORATION MICROSOFT EXCEL AND WORD
TECHNICAL ACUMEN
Microsoft Office: Word, and Excel QuickBooks ACSR CSG Gwynn Ontario System IssueTrak Iris Icoms
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