Customer Service Representative
Resume:
SARAH GALLES
•
• • Sarahgalles@gmail.
*** **** ******, ***. *, Mooresville, NC 28117 C: 336-***-****
com
PROFESSIONAL SUMMARY
Professional Administrative Assistant assisting upper management while performing administrative duties in various busy offices
serving diverse populations.
SKILLS
• •
Office support (phones, faxing, filing) Adept multi-tasking
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Records management professional Excellent verbal communication
• •
Hospital inpatient and outpatient records Proficient in Microsoft Programs
• •
Familiar with commercial and private insurance Proficient 10-key alpha and numeric
carriers
• Understands insurance benefits • 55 WPM - Typing
• Insurance and collections procedures • Problem resolution capability
• Composed and professional demeanor • Managing appointments, meetings, & travel
• Excellent problem solver • Multi-Line Phone Systems
• Close attention to detail • Attentive Customer Service
• Resourceful and reliable worker • Excellent Literacy Skills
WORK HISTORY
Customer Service Associate, 01/2014 to 04/2014
H&R Block – Mooresville, NC
• Directed guests and routed deliveries and courier services.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Maintained a clean reception area, including lounge and associated areas.
• Screened all visitors and directed them to the correct employee or office.
• Entered numerical data into databases in a timely and accurate manner.
• Organized forms, made photocopies, filed records and prepared correspondence and reports.
Home Health Aide, 10/2013 to 12/2013
Walker Group Home – Charlotte, NC
• Self-directed with astute judgment skills. High level of personal accountability.
• Closely monitored acute conditions.
• Assisted patients with daily functions.
• Monitored fluid intake and output levels.
• Extensive experience working in homes with disabled clients.
• Provided all daily living tasks to enhance quality of life for disabled clients.
• Assisted residents with bathing, dressing, feeding, lifting and transferring.
Health Information Management Clerk, 04/2011 to 11/2012
Express Employment Professionals – Mooresville, NC
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.
• Insured all paper medical record charts were complete before sending to be scanned into electronic medical record.
SARAH GALLES
•
• • Sarahgalles@gmail.
161 Nile Circle, Apt. D, Mooresville, NC 28117 C: 336-***-****
com
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Treated all visitors, peers, staff and providers in a pleasant and courteous manner.
Customer Service Representative, 10/2010 to 04/2011
Sears Robuck Company – Statesville, NC
• Assisted customers with purchases, returns, and service packages.
• Performed opening and closing duties including daily cash count and inventory in Jewelry Department.
• New credit account activation and customer support when needed.
Administrative Assistant Construction Division, 10/2009 to 11/2009
Able Body Labor – Greensboro, NC
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Treated all visitors, peers, staff and providers in a pleasant and courteous manner.
• Data Entry into Excel spreadsheets tracking shipping/receiving orders, employee time sheets and client invoices.
• Organized forms, made photocopies, filed records and prepared correspondence and reports.
Customer Service Representative, 11/2008 to 05/2009
JC Penney Company – Redding, CA
• Assisted customers with purchases, returns, and service packages.
• Performed opening and closing duties including daily cash count and inventory in Men’s Department.
• New credit account activation and customer support when needed.
Contract Associate, 09/2003 to 11/2008
Express Employment Professionals – Redding, CA
• Administrative Assistant to the Editor-in-Chief of “The Record Searchlight” newspaper.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Entered numerical data into databases in a timely and accurate manner.
• Email responses to Letters to the Editor. Ensuring customer satisfaction.
• Patient Care Coordinator (Surgery Scheduler) at Plastic Surgery Associates of Redding.
• Reviewed physician orders for surgery
• Prepared all patient charts for consults and surgery.
• Maintained prescriptions and lab reports for nurses.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Treated all visitors, peers, staff and providers in a pleasant and courteous manner.
• Administrative Assistant for Team Solutions (Information Technology Company).
• Answered and managed incoming and outgoing calls while recording accurate messages.
SARAH GALLES
•
• • Sarahgalles@gmail.
161 Nile Circle, Apt. D, Mooresville, NC 28117 C: 336-***-****
com
• Opened and properly distributed incoming mail.
• Managing appointments, meetings, & travel arrangements for CEO and Technicians.
• Entered numerical data into databases in a timely and accurate manner.
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