Customer Service Accounts Payable

Seeking challenging opportunities that will allow me to utilize my

professional skills of Telephony, Administrative and Accounting

experience..

Interests and Experience Include:

. Customer Complaint Resolution/Problem Solving

. Team Motivation

. Office Management

. Completion of High performance Assignments

EDUCATION AND TRAINING

Olive-Harvey College, Chicago, IL. (Accounting Courses) 2000-2002

Morgan Park High School, Chicago, IL, 1994-1998

Technical Skills: Microsoft Excel, Microsoft Word, WIP/CMS, Microsoft

Access, QuickBooks, PeopleSoft, Bill of Lading, Oracle, AS400, Outlook,

Lotus Notes, EDI, SAP MM/FI, Image Master, AR/AP,Great Plains

EXPERIENCE

(12/2013-10/2014): Peerless Network. - Chicago, IL AP Manager

. Timely forecasting, processing, reconciliation, and exception

reporting of accounts payable

. Managed direct report with job duties and assignments

. Key point of contact between customer and company. Managed customer

expectations against operational capabilities.

. Processed payments via check, ACH, Wire daily for vendors daily

. Prepared financial statements including general ledger, month end

close and journal entries

. Researches any billing discrepancies and follows up with appropriate

personnel

. Reviewed and approved employee business expenses manual and concur

. Created and maintained employee Vendor ID for new employees Direct

Deposit for expenses and banking info updates.

(6/2013-11/2013): Exelon Corp. - Oakbrook, IL Temp Customer Service Rep

. Excelled in an extremely busy call center, responding to 80-100 ACD

inbound calls daily to answer customer inquiries, and process bill

payments via phone

. Key point of contact between customer and company

. Analyst accurately record all energy commodity transaction data and

their timely settlement

. Validate and reconcile all energy commodity transaction data for

regional owned and contracted units used in the accurate reporting to

. Researches any billing discrepancies and follows up with appropriate

personnel

(5/2011-6/2013): Lawter INC. - Chicago, IL Lead Accounts Payable Clerk

. Timely and accurate input of all Vendor and supplier invoices via SAP

. Process employee expense reimbursements, T& E, MRO and freight

invoices

. Researches any billing discrepancies and follows up with appropriate

personnel to make any necessary correction.

. Code invoices to the appropriate entity and expense or accrual account

. Input all data relating to client invoicing, analyze time descriptions

and maintenance of billing files.

. Verify quantity and pricing on invoices matching purchase order to

create valid invoice

(5/2009-10/2010): T-Systems - Lisle, IL Accounts Payable Clerk

. Enter approved 75-100 invoices and expense reports into SAP software

with GL coding.

. Assist the Corporate Accounting Team during the month-end close

process including preparation of journal entries, account

reconciliations and research as requested

. Primary liaison for the investigation of billing inquiries and

disputes internal clients/ vendors

. Review statements from vendors to insure that all vendor invoices are

being processed.

. Verify quantity and pricing on invoices matching purchase order to

create valid invoice

. Maintain customer service and equipment history files. Department and

company profit d revenue by building customer relationships and.

AT&T Wholesale- Joliet, IL Accounts Payable/Admin Support

. Enter approved 75-100 invoices and expense reports into SAP software

with GL coding.

. Assist the Corporate Accounting Team during the month-end close

process including preparation of journal entries, account

reconciliations and research as requested

. Primary liaison for the investigation of billing inquiries and

disputes internal clients/ vendors

. Review statements from vendors to insure that all vendor invoices are

being processed.

. Verify quantity and pricing on invoices matching purchase order to

create valid invoice

. Maintain customer service and equipment history files.

SBC Global - Hoffman Estates, IL Billing Analyst

. Entered orders for payment processing, goods, and services in EDI/SAP

. Identify, analyze, validate & process all accounts payable

transactions via three-way match process.

. Respond directly to vendors in order to resolve payment inquiries

. Prepared monthly invoices for services purchased, insuring proper

invoicing of related accounts

. Respond to customers efficiently, thoroughly, and professionally. Key

point of contact between customer and company.

. Interact with contract facilities and outside carriers to ensure

customer's expectations are met

. Resolved customer billing disputes while responding to telephone calls

. Maintained customer history via database maintenance. (Access

Database)

06/2001-09/2008: SBC Ameritech- Arlington Heights, IL (Call Center)

Customer Service Rep

. Excelled in an extremely busy call center, responding to 80-100 ACD

inbound calls daily to answer customer inquiries, set up, and process

orders via phone, fax, EDI

. Identify problems and corrective action of all order requirements for

product, pricing, etc. related issues

. Provided assistance with orders to ensure that they were error free

and dispatch repair if needed

. Key point of contact between customer and company. Manage customer

expectations against operational capabilities.

. Validated monthly reports to analyze and resolve (if necessary)

billing errors and data discrepancies.

. Suggested additional, or more appropriate products/services to better

meet customer needs

References Available Upon Request

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