Customer Service Sales

Education

B.A. Global Affairs, concentration in Global Governance George Mason University Dec

2013

Minors: Conflict Analysis & Resolution, Communication

Skills

Proficient in Microsoft Access, Word and PowerPoint.

Interpersonal Conflict Analysis and Resolution Leadership trained and certificated in Insight Mediation.

Conflict training included group and organization building.

Strong analytical, deduction, and reasoning skills complimented by communication and customer service skills.

Experience

Team Member/Truck Crewmember, Joann Fabrics & Crafts Fairfax, VA Feb 2014 – Present

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Served high volumes of guests at the cutting counter while maintaining the organization and tidiness of the

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fabric flow.

Advised guests in planning and purchasing the proper materials for do it yourself projects.

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Practiced fast and friendly cashier duties including notifying guests of sales and daily deals, ringing up

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purchases, signing guests up for coupon mailers and crafting classes, and receiving and directing incoming

calls.

Stocked merchandise from truck deliveries and maintained the cycling of overflow stock.

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Reset and stocked planograms to maximize sales.

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Responsible for greeting each guest warmly as they arrive in the store.

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Assisted guests in store and over the telephone in locating items.

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Household Manager/Nanny/Driver, Ascoli Family Fairfax, VA Aug 2012 – Jun 2014

n Responsible for transportation to and from school, extracurricular activities, and lessons while assiduously

balancing the schedules of four children spanning music lessons, orchestra meetings, afterschool clubs, soccer

practices, swimming lessons, appointments, and tutoring sessions.

n Provided the organization, maintenance, and transportation of the children’s belongings and musical

instruments.

n Other duties include supervising and tutoring younger children during afterschool lessons and completing

errands for the household.

Household Manager/Nanny, Gillen Family Fairfax, VA January May

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2012

Responsible for the direction and supervision of a daily schedule in order to maintain the focus of a high needs

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ADHD child, including but not limited to constant supervision, dietary restrictions, behavior management,

house rule enforcement, and conflict mitigation.

Provided transportation to and from afterschool activities and appointments, maintained supervision of two

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children, and oversaw homework as well as created constructive activities.

Retained the organization of the household, including kitchen, laundry, and other various housekeeping duties.

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Provided and sustained a nutritional system for the family which entailed the cooking and planning of a

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weekly menu, daily meals, and snacks.

Personal Assistant, Peter Barriskill Financial Planning Virginia Beach, VA Jun 2009 Aug 2013

Directed and maintained the overall organized welfare of the office, including the strategized filing and disposal of

sensitive documents pertaining to the taxes and finances of clientele.

Responsible for the coordination and completion of business and personal errands.

Constructed and managed the personal schedule to include meeting preparation and health consultations.

Maintained inventory of personal assets and devised the acquisition of new investments.

Front of House Lead/ Kitchen Liaison, Luna Maya Restaurant Norfolk, VA Jan 2008 Aug 2013

Responsible for the training and management of the front of house staff of hosts, bussers, bar backs, and servers.

Developed server floor plan and delegated front of the house preparatory work and responsibilities.

Responsible for the immediate and warm reception of every guest as “the face” of the business.

Maintained direct communication in greeting and seating guests while continually managing the wait list.

Facilitated coordination between the Front of House and Back of House while monitoring the food exiting the

kitchen in order to maintain accuracy and proper presentation of orders.

Executed and enforced managers’ orders, as well as performing any delegated duties, mainly logistical and

monetary.

Activities

President, George Mason Chess Club

Spring 2011 Spring 2012

Held authoritative command over club finances, enabling the organization of club events for all participants.

Upheld communications with the office of Student Involvement and faculty advisor.

Organized meeting times and locations and the publicity of the club’s activities.

Member of reigning first place VA collegiate state championship team.

Phylactor, Zeta Phi Beta Sorority, INC.

Spring 2013 Fall 2013

Advised members on the proper rules and regulations governing the sorority according to the Constitution, By

laws, and Robert’s rules of orders.

Responsible for maintaining order and focus at chapter meetings

Community Service Chair, Zeta Phi Beta Sorority, INC.

Spring 2013 Fall 2013

Pioneered new community service projects while scheduling and planning current and reoccurring projects.

Contacted representatives from other organizations to explore potential partnerships.

Documented community service hours of all chapter members.

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