Customer Service Project Manager

OLAADE OSHIBOWALE NUBI

* ******** **, **********, ** 60107 Tel- 914-***-**** .

********@*****.***

PROJECT MANAGER

Experienced, proactive and innovative manager with sophisticated marketing,

customer service and project management skills. Highly articulate,

confident and persuasive team-leader, able to motivate and communicate at

various levels. Goal driven with experience in fast-paced and high-

technology environment that requires expertise in quality management,

operation and strategic management.

Creative, self-starter, organized, personable, and excellent team leader.

CORE COMPETENCIES

Project Management

Change Management

Business Process Improvement

Procurement / Vendor Management

SAP SD (Functional)

Lean Six Sigma Green Belt

QA and Testing

Proposal & Report Writing

Technical Skills - SAP SD, MS Sharepoint, Microsoft Office tools, Project,

Word, Access, PowerPoint, Excel, Outlook, Pegasus.

Database - Oracle, MySQL.

PROFESSIONAL EXPERIENCE

SIEMENS INDUSTRY INC.

July 2012 - Till date

Elgin, IL

Project Manager

. Ensure overall successful and detailed execution of customer projects

and orders.

. Manage project scope, project life cycle, change management, order

processing, on-time deliveries and

Identifying risks.

. Develop project plans to organize and track internal and external

resource activities.

. Manage over 20 clients simultaneously, each with several projects with

value over $15MM.

. Create and maintain sales orders in SAP based on the company

requirements, policies and procedures.

. Travel to client site if and when required, to better understand their

needs and manage their expectations.

. Support customers and key suppliers with clarification of technical

requirements, management of delivery

schedule, coordination of logistics, and tracking of deliveries.

. Determine if a project should be treated as a trade order or assembly

order and then manage the project

from order entry till invoicing.

. Continuous communication with vendors, partners, procurement and other

stakeholders to ensure delivery quality and delivery reliability.

. Manage customer change request orders using standard company

procedures.

. Resolve accounts receivable issues and customer accounts in dispute.

. Risk evaluation of factors that can affect project orders, e.g

pricing, freight, payment, schedule, shipment, documentation and other

terms and conditions.

. Establish and maintain excellent work relationship with internal and

external customers.

. Pro-active project communication to create a positive customer

experience.

. Continuous provision of timely and clear communication to key project

stakeholders and team members.

. Support department and company initiatives through participation in

cross-functional projects, training,

. and best practice sharing

. Manage customer orders placed locally by communicating with Siemens

partners in various global locations to ensure on time delivery

. Providing weekly, monthly and quarterly reports including forecasts to

upper management.

PLEXUM CORPORATION (CONSULTANT)

May 2009 - July 2012

Chicago, IL

Project Manager

Objective: Ensure project success from concept through completion of an MLM

and e-commerce application for the retail industry so as to meet set

targets while working within specified budgets.

. Managed the development of the Plexum Software from concept through

final release and support.

. Create project plans, developed project charters, work flow diagrams

and analysis and set timelines for cross functional teams within the

organization.

. Delivered the project within set budget and set timeline.

. Work closely with the business and development teams to understand and

gather user requirements.

. Managed a cross-functional team and clearly communicate project

status, allocation of resources, risk and scope creep with impact to

all stakeholders on a regular basis.

. Analyze the non-functional requirement, business design document and

solution architect document in developing load and performance test

plan.

. Performed baseline testing and maintained test environments, executed

tests, documented test results, documented defects, and tracked issue

resolution

. Intelligence gathering on customers and competition which aided

decision making.

. Prepared formal proposals and undertook presentations and negotiations

with prospective clients at various locations including B2B and E-

commerce.

. Facilitated various meetings, trainings and developed detailed

documentation.

. Continuous monitoring, measuring, and reporting on status to upper

management.

TAVIA TECHNOLOGIES LTD

March 2006 - April 2009

Lagos, Nigeria

Business Development / Project Manager

Objective: To manage and support the entire web services and intranets of

over thirty clients within and outside the country and also follow up on

leads to acquire new ones.

. Ensure all clients' online presence and functionalities were managed

and updated for their organisational effectiveness.

. Wrote proposals and presented them to prospective clients and

undertook negotiations.

. Participated in one full cycle implementation and upgrade project of

SAP SD working on master data, enterprise structure, pricing

proceedure, shipping, billing and order to cash (OTC) configuration.

. B2B team lead, managing a cross-functional project team of 23 people

including web developers, business analysts, database administrators,

graphics designers located both remotely and onsite.

. Business Analyst functions gathering user requirements and expected

functionality for Microsoft Sharepoint deployment at three major

banking institutions.

. Prepared, presented and negotiated the proposals then project managed

from concept through deployment West Africa's biggest Telco web portal

which had a dozen target markets with each one's website within the

main portal and all was deployed within the stipulated 18month

timeline.

. Consulting for top companies in various industries including

Telecommunications, E-commerce, Retail, Finance, Government, Oil and

Gas such as MTN, Starcomms, Schlumberger, Dangote Group, Access Bank,

FCM Bank, Inland Revenue, OandO, Negris, Templars, etc.

. Managed a total of 16 projects with a total profit of about $2MM

. Customer service troubleshooting and support.

AMERICAN LIFE (American International Group, AIG)

2002 - 2005

London UK

Sales / Marketing Adviser

Objective: To provide and educate both individuals and corporate

organizations with the most suitable and affordable insurance policies

while working to achieve set goals and targets.

. Selecting and providing the best insurance policy suitable for clients

. Contacting customers and meeting with them when the need arises to

proffer best insurance policies

. Assisting customers with bad credit ratings in obtaining preferred

insurance schemes.

. Handling paperwork and checks provided by clients

. Working as part of team to achieve set goals and targets

. Updating existing client database with current information and data.

. Creating reports for senior management on significant policies,

product acceptance and team performance which aided them in strategic

decision making.

. Promoted to a team leader managing 12 people within six months after

exceeding all set targets.

EDUCATION

MASTERS DEGREE

EDINBURGH BUSINESS SCHOOL, Scotland

MBA, graduating Dec, 2014

BACHELOR'S DEGREE

THE POLYTECHNIC IBADAN, Nigeria

B.Sc., Business Administration, 2002

TRAINING & CERTIFICATIONS

Microsoft Certified Professional (MCP)-Cert

Cisco Certified Network Associate (CCNA)-Cert

Microsoft Office Sharepoint-Cert

Chattered Institute of Marketing (CIM) UK-Cert

Project Management Foundation Certificate (PRINCE 2)-Cert

Project Management Professional (PMP)-Training

SAP SD (Functional)-Training

Lean Six Sigma Green Belt-Training

Contact this candidate