hotel general manager

Andres Benitez786-***-**** / *********@*****.***

Profile

Highly motivated hands-on hotel manager professional with more than 5 years experience of successfully developing hotel properties; provides the highest quality of customer satisfaction. Demonstrates the ability to exceed profit targets, effectively manage and motivate culturally diversified staff, maximize productivity, and efficiently control costs.

Key Qualifications

*Business Operations

*Guest Satisfaction

*Property Maintenance

*Revenue Management

*Staff Management

*Hotel Development

*General Manager

*Workforce Motivation

*Excellent Communication

Career History

Hotel Manager (Metropole Hotel) 2009 – 2014

Managed day by day activities of hotel and staff members; held accountability for planning, organizing and directing all hotel services, including front desk operations, concierge, reservations, operations, maintenance and housekeeping activities.

Created daily bank deposits, established marketing efforts, and handled customer complaint resolution responsibilities; supervised repairs, renovations, and furnishings replacements.

Carried out budget planning maintained cost control, kept statistical and financial records set room rates, performed property inspections, ensured property safety and cleanliness, and maintained diligent compliance with laws and statutory regulations.

Recruited, hired, and trained hotel personnel; planned staff member’s daily assignments and quickly addressed all unexpected issues.

Hotel Assistant Manager (Whitelaw Hotel) 2008-2009

Assist the Hotel Manager to manage all departments and work towards total guest satisfaction by providing knowledge, support and guidance to all associates.

Total responsibility for hiring, training and developing talented associates; ensure that all the staff are complaint with all policies, standards, procedures and regulations; accommodates guest needs and performs all departments functions.

Front Desk Manager (Chesterfield Hotel) 2007-2008

As the front desk clerks are often the first people guests meet, We need to make sure the first impression of the guest is the best possible.

Supervise all reservations and the allocation of the rooms with the housekeeper Supervisor; monitors the customer accounts and open balances and make sure everything is in order managing day by day billing and payments.

Recruit, train and motivate the members of the team; to ensure that all hotel standards and procedures are applied.

Lenguages

English

Spanish

Portuguese ( Medium level)

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