Organize and depenble

Jynette T Williams

**** *. ***** ** # * • Columbus, OH 43209 • 614-***-**** • **************@*****.***

OBJECTIVE: CUSTOMER SERVICE/OFFICE WORKER

PROFILE: Dependable, multi-task, comfortable with phones and clerical duties

SUMMARY OF QUALIFICATIONS:

• High volume call center experience

• Proven customer service skills

• Computer literate– Word, Windows, Excel– 35 wpm

• Knowledge of administrative and clerical procedures and systems such as word

• Processing, and managing files and records, and designing forms, and other office

Procedures.

PROFICIENCIES SKILL:

Answer telephones, direct calls, and take messages.

•

Complete work schedules, manage calendars, and arrange appointments

Communicate with customers, employees, and other individuals to answer questions,

•

disseminate or explain information, take orders, and address complaints.

Operate Office Machines, Such As Photocopiers and scanners, facsimile machines, voice

•

mail

Systems, and personal computers.

•

PROFESSIONAL EXPERIENCE:

Knowledge of principles and processes for providing customer and personal services. This

•

includes

customer needs assessment, meeting quality standards for services, and evaluation of customer

satisfaction

Observing, receiving, and otherwise obtaining information from all relevant sources

•

Entering, recording, storing, or maintaining information in written or electronic

•

Communicating with people outside the organization, representing the organization to

•

customers, the

public, government, and other external sources. This information can be exchanged in person, in

writing, or by telephone or e-mail

EDUCATION AND LICENSEES:

High School Diploma, Jefferson Area High School, Jefferson, OH

Certified First Aide & CPR

EMPLOYMENT HISTORY:

YRAAO 03/13/96 to Now Bexely, Ohio

CEO

Neighborhood House Inc... 10/21/14 to Now Columbus, Ohio

Cook

Big Brother and Big Sister 09/21/13 to 11/19/13 Columbus, Ohio

Mentor

Williams Cleaning Service 03/14/00 to Now Columbus, Oh, New Orleans, Atlanta, GA

Owner

Jefferson Public School 07/11/11 to 12/31/13 New Orleans

Sub- Teacher

Other Related job upon Request

Referral’s upon request’

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