Professional Administrative Professional

Qualifications Summary

Certified Administrative Professional with extensive executive level

experience in calendar and project management, heavy analyses, and

administrative duties in fast-paced environments demanding strong

organizational, technical, communication, and interpersonal skills. Highly

trustworthy, ethical, and discreet; committed to superior customer service.

Confident and poised in interactions with individuals at all levels.

Detail-oriented and resourceful in completing projects; ability to multi-

task effectively. Capabilities include:

Confidentiality Computer Savvy Travel Itineraries

Report Preparation Customer Service General Accounting

Written Correspondence Meeting Scheduling Problem-Solving

Expense Reporting Calendar Management Professionalism

Microsoft SharePoint Budget Conscious Autonomous

Administration

Experience Highlights

Administrative Support

. Performed administrative support functions for C Suite level executives

of several Fortune 500 companies in the mortgage, manufacturing and

healthcare industries, including telephone support, managing multiple

calendars, expense reports, domestic and international travel

arrangements, assembling of board documentation binders, onboarding of

new hires, and handling of confidential matters.

. Maintain current organizational charts for division with 500+

employees.

Leadership/Management

. President of the Florida Division of the International Association of

Administrative Professionals (IAAP ). Active member of the Florida

Division of IAAP Speakers Bureau. Facilitate 1 hour certification

program to members of the Florida Division at seminars hosted by the

Division.

. Chapter President for the First Coast Chapter of the International

Association of Administrative Professionals (IAAP ). 2007 - 2010

. Successfully trained new hires, including administrative assistants, on

company policies, systems & SharePoint database.

. Implemented numerous "Lunch & Learns" with corporate administrative

professionals regarding policy & procedures. Lunch & Learns have been

expanded to include managers and cross line of business employees.

. Created a new employee Business Resource Group for the Hispanic

population of the firm. Started from scratch to successful launch.

Event Planning

. Managed events for town halls, off-site strategy sessions, meet and

greets, and site meetings. Responsibilities included planning,

execution, telephony, logistics, transportation, accommodations, team

building, successful negotiation of contracts within the guidelines of

company policy, and cost savings.

. Managed all aspects of hosting a Vendor Summit, which included the

coordination of 80 + corporate vendors attending from all over the U.S.

Managed the registration lists, travel options, accommodations,

facility requirements, technology, audio/visual preferences, catering,

breakout rooms, and communication pre/post events. Negotiated all

contracts with facilities of the events.

. Coordinated site-wide employee appreciation luncheon for 1000 +

employees, departmental luncheons, fun events on and off campus, and

team building events. Coordination of monthly department meetings and

recognition, including communications, logistics, and ordering any

necessary supplies.

. Responsible for logistics of annual events, including but not limited

to reward and recognition, vendor appreciation, diversity business

council, and quarterly employee meetings.

Employment History

SR. EXECUTIVE ADMINISTRATIVE ASSISTANT, JPMorgan Chase, Jacksonville

(Jul '10 to present)

EXECUTIVE ASSISTANT, Citibank, Jacksonville (Aug '06 to Jul '10)

EXECUTIVE ASSISTANT, Cordis Corporation, Miami Lakes (Mar '93 to Aug

'06)

Certifications/Awards

Certified Administrative Professional (CAP-OM ) Designation (Nov '09)

Recertified (Feb '12)

Notary Public

Languages

Fluent in English and Spanish

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