Customer Service Management

This document will acknowledge my background in transportation, customer

service and management. I believe that my years of expertise in these

professional fields will significantly support your industry.

Here is a list of qualifications of my transportation, customer service and

management experience:

.Valid CDL and driving certifications

.Strategic planning organizational behavior, personnel administration and

planning of management essentials

.Customer Service and quality assurance

.Risk management and organizational improvement

.Understanding business management; including schedule planning and

integration of operations to improve company assets and accountability

.Reduce absenteeism and loss prevention.

My interpersonal skills include assistance in generating and implementing

new and useful ideas; ideas that reflect thinking outside the box,

exploring alternatives, taking risks and trying new approaches. It's

important for me to attest and verify the accuracy and completeness of

detailed information; identifying missing or inconsistent information or

data. I tend to building effective working relationships with other project

leads, internal employees and managers, external customers and suppliers

helping to achieve beneficial solutions to issues in an open and

collaborative manner. I prefer to understand a company's policies and

personnel, so that I can utilize my skills, tools and techniques to enhance

the success of the organization's scope or vision.

I am looking forward to speaking with you in more depth about this

opportunity. My contact information is as follows: 314-***-****;

*************@*****.***. Thank you in advance for your consideration and

have a great day.

Sincerely,

Tarina Ashford

Phone: 314-***-****

*************@*****.***

Tarina Ashford

Objective

To seek a challenging career with an organization that will utilize my

transportation experience and management skills.

Summary

I am a seasoned professional, with over six years of experience in

management and customer service. I have abilities in managing programs in

complex groups and settings. As well as, developing conclusions and

recommendations from appropriate data resources. Maintain tracking methods,

tasks status, cost estimating and business implementation skills.

Maintaining, archives and retrieving business plans and information

systems. Complete abilities to accept, direct and perform responsibilities

and work assigned tasks in support of overall business plans and projects.

Seven years of experience in driving and transportation. Maintaining a

reputation of being on time and making all set appointments and safely.

Professional Experience

Oats Transportation-Bridgeton, MO.

2007-Present

Driver

. Training new drivers and established relationships with new customers

- Overcoming problems during the (if needed) delivery.

. Maintained contact with existing customers to keep loyalty with the

company.

. Maintaining clear contact with other drivers in terms of detours or

emergency routes.

Accomplishments:

. Quarterly Safety Awards, bonuses and Defensive Driving Certificate

Bembry Enterprises, BP Amoco-Saint Louis, MO

1999-2003

Assistant Management

. Supervised managers on daily operations, managing ongoing programs to

employees

. Train employees on new systems and business development programs

. Assist in risk management monitoring systems

. Assist in cost and time scheduling, managing business plans and tracking

methods.

Accomplishments:

. Assistance in new product lines resulting in an increase in

profitability

. Assistance in new methods to monitor, teach and control inventory and

format vendor orders

Atlantic Express-Saint Louis, MO

2003-2006

Driver

. Valid CDL Driver's License

. Keeping a healthy composure during challenging situations and skilled

in checking the condition of the vehicle.

. Capable of operating a comprehensive network of local routes.

Education

Vashon High School- Saint Louis, MO

1997-2001

General Studies

Hobbies

. Reading (Civil Rights and activisms)

Tarina Ashford

Cover Letter and Resume

These documents provide a reflection of my experiences and skills relevant

to your company's open position.

2014

Contact this candidate