Customer Service Representative

Sharon Curtin

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**** ********* *****

New Port Richey, FL 34653

Cellular 727-***-****

*********@***.***

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Objective

A position with a company where I can utilize past experiences and skills

to contribute to the company's growth.

Qualification Highlights

. Well-organized and efficient with a strong Customer Service

personality.

. More than 11 year's hands-on experience in Retail Management.

. Excellent communication, interpersonal and organizational skills.

. Demonstrated ability to work effectively with clients and to meet

deadlines.

Experience

McDonalds, New Port Richey

Cashier, 2012 - 2013

. Received and handled customer complaints

. Wrote and typed information on form to record customer's requests and

specifications

. Computed total charge for merchandise and services and shipping charges

. Inspected outgoing work for compliance with customer's specifications

Alumni Research, Holiday, FL

Researcher, 2008 - 2011

. Interviewed peopled from different high schools and universities for

alumni directory.

. Received message and materials to be delivered, and information on

recipient, such as name, address, and telephone number

. Obtained signature, receipt, and payment from recipient for articles

delivered

. Recorded information, such as items received and delivered, and

recipient's replies to message

Telephone Services, New Port Richey, FL

Customer Service Representative, 2005 - 2008

. Taking inbound calls from customers explaining how to use the answering

service via the internet.

. Retain customer satisfaction by providing discounts and other benefits.

. Operated communication system, such as telephone, switchboard,

intercom, two-way radio, and public address

. Performed clerical duties, such as typing, and accepting orders

Mindy's Hallmark, Fort Lauderdale, FL

Store Manager, 1991 - 2004

. Managed retail store and supervised employees.

. Executed daily operations of selling, merchandising, hiring, and

cashiering.

. Formulated pricing policies on merchandise according to requirements

for profitability of store operations.

. Answered customer complaints and inquiries.

Education

1975

Queenboro Community College, Bayside, NY

1973

Bayside High School, Bayside, NY

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