Customer Service Sales

Evelyn Colato **** N. Tustin Ave # R*, Santa Ana, CA 92705

Mobile: 714-***-****

Mortgage Loan Professional Email: ************@***.***

W/ Bilingual Proficiency in English & Spanish

James T. Kirk

A top-performing mortgage loan professional credited with combining experience in processing support, contract

administration, and assisting roles to deliver substantial increase in productivity and loan closing in highly competitive

mortgage loan markets. Highly accomplished in ability to build and maintain relationships. Optimize contributions to

company through application of knowledge gained through academic background in business.

Areas of Expertise

Client File Maintenance Investor & Customer Relations Mortgage Processing

Data Processing Loan Auditing & Post Closing Purchase Agreement Analysis

Income Verification Loan Set Up Processing Government Insuring

L oan Processing Support E xperience

Served as primary information source and liaison between borrowers, loan officer and operation departments.

Performed multiple administrative duties to include, but not limited to, disclosure preparation, submitting files for

processing, and running productivity reports.

Maintained up-to-date knowledge of guidelines associated with RESPA, Section 32, HMDA and the turndown of mortgage

loan files.

Gathered all necessary documents for processing and obtained FHA Case Numbers, 4506T, GSA/LDP and SAMs results.

Verified loan structure and accuracy of information related to employment, deposits, credit reports, and appraisals.

Loan Shipping & Insuring Experience

Responsibly prepared and submitted FHA Case Binders to initiate insuring processes and carryout completion.

Launched shipping of multiple loan products and coordinated servicing release for such investors as such as Bank of

America, Citi Mortgage, GMAC, Wells Fargo, and Chase.

Managed all files pertaining to closures and investor purchase pending as well related suspense conditions.

Collaborated with internal and external parties to gather final documentation, make necessary modifications to content

and forward it to investors.

Mortgage Escrow & Contract Administration Experience

Ensured seamless loan closing by serving as liaison to Sales & Marketing Manager, Sales Agents, Area Managers, Field

Managers, Lenders, Escrow and Title Companies.

Autonomously monitored documents for accuracy and remained attentive to deadlines in addition to compliance with

Purchase Agreement terms.

Utilized cross-functional skills in customer service, data entry and mortgage products to set-up and process new sales.

Work History

Alterra Home Loans, Loan Officer Assistant, Las Vegas, NV, June to August 2014

NationStar Mortgage, Loan Set-Up Processor, Las Vegas, NV, Feb 2013- May 2014

RoundPoint Mortgage, Junior Processor/Loan Technician, Henderson, NV, May 2012- Jan 2013

Wells Fargo Mortgage, Loan Document Specialist/Mortgage Loan Acquisition, Las Vegas, NV, Sept 2011- May 2012

Lenox Financial Mortgage Corp., Shipping & Insuring Coordinator, Irvine, CA, Feb 2009- Oct 2010

Hilton Grand Vacation Company, Contract Processor, Las Vegas, NV, April to Nov 2007

Quality Wholesale Homes/First Quality Mortgage, Junior Loan Processor, St. George, UT, Nov 2005- Oct 2006

Centex Homes, Escrow Coordinator/Assistant Contract Administrator, Las Vegas, NV, July 2004- Oct 2005

E ducation

Bachelor of Science in Business, University of Phoenix, Las Vegas, NV

Technical Skils

ENCOMPASS, OPERA, LENDING QB, DATA TRAC, TMO and MS Office Suite: word, excel, outlook, power point, adobe.

Contact this candidate