Project Manager Customer

Tawnya R. College

**** ********** ****

Shakopee, MN 55379

Tel. 952-***-****

E-mail: *********@*****.***

SUMMARY: Highly motivated and efficient individual, with proven

analytical and problem solving abilities. Noted for high attention to

detail as well as ability to work effectively under pressure. Solid team

player with strong interpersonal skills, and ability to communicate

effectively.

PROFFESIONAL EXPERIENCE

Consultant at Surescripts Minneapolis, MN

5/2014-present Implementation Project Manager

As the Implementation Project Manager I'm responsible for the client

engagement necessary to complete successful technical point-to-point

connectivity. Principle roles and responsibilities that were delivered to

execute and lead assigned projects and be responsible for delivering all

required project management deliverables for those projects; project

management documentation (status report, executive summary, issue/risk

logs, etc.) and all Surescripts project methodology artifacts as required.

. Project Execution: Ensure delivery of the respective project in

accordance with the vision, strategy, guiding principles, and

business case, and within the scope of the project.

. Resource Management: Support Surescripts, vendor, and client roles

with project management activities; provide direction to specified

application teams so that they successfully meet their

responsibilities.

. Project Management Responsible for day-to-day leadership of the

respective project assignment, with assistance/approval/ and direction

from the Surescripts designee and/or sponsor; manage the project

milestones to ensure on-time completion of deliverables and

achievement of milestones; monitor project status taking action to

prevent timeline slippage.

. Proven ability to execute project deliverables: Develop project

deliverables and facilitate review and approval process with

Surescripts, as required.

. Assist in issues resolution/risk mitigation: Adhere to Surescripts

issues resolution and risk mitigation processes; ensure that issues

are resolved or escalated to appropriate forums for resolution;

identify barriers to project success and support risk mitigation

planning

. Responsible for successfully bringing the customer live in staging

(test environment) and production to meet their meaningful use stage 2

requirements.

. Testing of inbound and outbound communication associated with

Surescripts network.

. Successfully utilize Surescripts support tool to setup interfaces in

DXO and Admin Console tool.

. Detailed knowledge of CDC guidelines for meaningful use requirements.

Allina Health Minneapolis, MN

10/2012-5/2014 IT EPIC SR. Business Analyst/Project Manager

Experience working with Epic application, and provides expertise in

business area or with particular information system. Proven ability to

understand and interpret medical terminology and situations. Proven

ability to interpret workflow and translate needs into business and

technology system applications. Ability to lead care initiatives regarding

technology and system solutions.

. Certified in EpicCare Inpatient Clinical Documentation

. Certified in Epic Radiant (Radiology application)

. ITIL Foundations Certified

. Thorough experiences in Epic build, JXPORT Imports/Exports.

. Experienced in QA testing with other integrated applications.

. In-depth knowledge of change management processes, and improvement.

. Responsible for leading projects for affiliate customer hospital go

lives. Lead PM for Emergency department hospital go-live; knowledge

of CMS variance to guide/lead customer in decision making for the

Epic module tools.

. Project lead for design and build of status board in Interventional

Radiology. Responsible for project planning, execution, status

reports and issues logs that encompasses project life cycle.

. Assists in QA testing of Epic applications to ensure cross

functional applications are integrated as designed.

. Serves as a senior subject matter expert with content, processes,

and procedures associated with the enterprise.

. Implements, modifies, test and administers more complex business

systems and applications.

. Conducts analysis of business and users' needs to provide

appropriate systems solutions.

. Proven ability to lead and facilitate meetings and direct team

problem solving sessions.

. Excellent customer relationship and negotiation skills.

Health Partners St. Paul, MN

08/2011-10/2012 IT EPIC Application Analyst & Developer/Project Manager

Provide level 3 support to direct end-users and Epic support specialist

throughout Health Partners organization.

Assist in testing, troubleshooting and building customer's workflow design

and a successful implementation of new and existing products within Epic

modules. Support software testing analysis, analyzing business operations

and workflows, and working with vendors and end users to tailor systems to

organizational needs.

. Assists in implementation, modification and testing of applications.

. Writes functional requirement, develops test plans and works with

production issues.

. Successfully implement IT projects through all phases of the project

lifecycles.

. Good communication skills written and verbal.

. Good customer care skills with internal and external customers.

. Ability to troubleshoot basic situations and assist end users with any

questions or concerns.

. Specialized in Willow and Radiant (Radiology RIS)

Park Nicollet Methodist Hospital Saint Louis Park, Minnesota

04/08-08/2011 PACS/RIS/EPIC Analyst

Responsible for day-to-day operation of PACS equipment including image

workflow, archiving, pre-fetching and system back-ups. Work closely with

operations managers and PACS team to ensure timely and complete capture of

DICOM digital image data into PACS system, RIS validation and exceptions

handling.

. Work closely with the Radiologist/PACS vendors to identify

present and future needs for equipment, hardware installation

needs.

. Utilize appropriate lines of communication for problem solving

and conflict management.

. Investigating and solving specific operational problems and

future needs.

. Work closely with staff and physicians in identifying

operational and process errors, troubleshoot the errors and make

recommendations in correcting those errors in the data base,

data transfer or image capture or movement.

. Follow departmental operating standards, policies and procedures

related to PACS utilization, safety and information security

standards.

. Trouble shoots DICOM tags and an in depth understanding of the

connection between modalities and different vendors.

. Received two employee recognition awards 2 years in row

Park Nicollet Methodist Hospital Saint Louis Park, Minnesota

08/07- 04/08 Mammography/Radiologic Technologist

Work independently in a fast paced setting; utilize excellent customer

care skills in a timely and efficient manner. Responsible for

performing high quality analog and digital mammography images.

. Demonstrated a thorough knowledge of breast anatomy

interpretation and intervention

. Work closely with Radiologist to determine best options for

patient care through digital imaging.

. Responsible for the departments Quality Control and Quality

Assurance requirements for FDA, ACR, and MQSA in Mammography

AGFA Corporation Shakopee, Minnesota

04/05-08/07 Senior Applications Specialist

Provide post install applications support for the AGFA product family

(PACS, CR, DR, Voice Recognition) including direct end-user

application training as well as support for Agfa HealthCare personnel.

Successfully implemented IMPAX (PACS) training programs, procedures

and documentation for clients

. Effectively managed customer sites after initial training period

through regular visits or phone calls to ensure smooth operation

of the product installations

. Resourcefully provided direct support for the Sales organization

through the management of site visits and on-site demonstration

. Facilitated training demonstrations of CR, PACS (IMPAX) products

in front of large groups of healthcare professionals

. Received STAR award based upon customer satisfaction

Interim Healthcare Saint Louis Park, Minnesota

09/02-04/05 Radiology Technologist

Perform radiologic procedures on patients in a fast paced clinic and

hospital setting. Position and prepare patients for radiologic

examinations, deciding on techniques and views to best demonstrate

injury or illness. Work side by side with Radiologists, and

Physicians.

. Specialized in different modalities to incorporate Radiologists

requirements

. Efficiently maintained RIS data base to ensure radiology

workflow throughout the work day

. Effectively maintained records, reports and files of radiology

practices performed

. Implemented vast knowledge of body mechanics and patient

movement techniques

. Utilized extensive CR, NX, DR, RIS, and PACS expertise

. Provided resourceful support in surgical procedures as well as

fluoroscopy and emergency room

EDUCATION

Saint Mary's University, Minneapolis Minnesota 2013

B.S, IT & Management

Argosy University, Bloomington, Minnesota 2002

AAS, Radiologic/Mammography Technologist R.T (R) (M) (ARRT) (ASRT)

ADDITIONAL SKILLS

Certified in EpicCare Inpatient Clinical Documentation, ITIL

Foundations Certified, Certified in Radiant ARRT (R) (M) (American,

Registry, Radiologic, Technologist), CPR, First Aid, and medical

Administration certifications

Proficient with Microsoft Word, Excel, Power Point, Lotus Notes,

SharePoint, SalesForce CRM (project tracking tool), DXO tools, Admin

Console tools, Venafi for certificate creation, CDC HL7, Agile

methodology

Contact this candidate