Customer Service Medical

MATTHEW JAMES GRAHAM

*** ******* ***** ** (Apt D) ( Baltimore, MD 21212 ( 631-***-**** (c) (

**********@*****.***

Education

Towson University

Bachelor of Science in Biology, Concentration in Functional Biology of

Animals

Lab Related Experience and Skills

. Aseptic technique

. Independent PCR research (publication in process)

. Gel electrophoresis

. Southern blotting

. Gram stains and other bacterial identification

. Kirby-Bauer disc diffusion

. Mini autoclave

. Flow cytometry assays

. Thin layer / gas chromatography

. Mass / IR / NMR spectroscopy

. Titration

. pH testing

Military Service

US Army - Infantry - Ft. Hood, Texas - Honorable Discharge

03/2007 - 10/2010

Deployment - Majar Al-Kabir, Maysan Province, Iraq

06/2008 - 06/2009

Military Training and Experience

. ATTENTION TO DETAIL

. Team leader / supervisor in combat and garrison

. Ensured safety and policy regulation compliance on and off duty

. Successfully conducted 100% accountability of all subordinates and

equipment at all times

. Maintained composure through strenuous events

. Consistent effective communications - took initiative to resolve

problems when presented

. Trained domestic and foreign soldiers various survival tactics

. Combat Life Saving (CLS) - includes but not limited to IV, CPR, & AED

certified

. First responder, disaster drill and triage training

. Hazardous materials safety

. Suicide / sexual harassment training and prevention

. Drug and alcohol awareness counseling

. Generalized customer service - answering phones/radios, logistics

. Army Corp of Engineers

o Project "Ground Up" - volunteered to build houses, foundation to

roof, for hurricane Katrina victims

PROFESSIONAL EXPERIENCE

Medical Scribe Systems (MSS) - Scribe Trainer/Supervisor

11/2012 - Current

. Expert real time medical/legal documentation of patient charts at BWMC

Emergency Department

. Advanced familiarity of medical terminology, anatomy, lab results and

emergent procedures

. Classroom and bedside training for new hires

. Performed audits and evaluations of probationary scribes

MedVal - Paralegal Intern

06/2012 - 08/2012

. Reviewed and organized medical/legal documents to verify critical

information

. Updated and prepared Medicare insurance cases for attorneys

. Successful time management skills for deadlines

. Data entry / spreadsheets (proficient MS Office & Google docs)

Abacus - Security Officer

07/2011 - 04/2012

. Adept for quick reaction to medical emergencies, accidents or threats

. Ensured safety of employees, clients and customers

. Training against theft, vandalism and violence

Volunteer and Extracurricular Participation

. Member of the White Marsh Volunteer Fire Department

. Executive Board Academic Chairman of the Inter-Fraternity Council

(IFC)

. Affiliate of the Towson University Premed Club

. American Red Cross donor and blood drive volunteer

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