Customer Service Manager

CEDRICK MAURICE DUBS

*** **** *** ****** *** * A Bronx NY 10451 Phone: 212-***-**** *******@*****.***

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SUMMARY: An enthusiastic, confident and hardworking Hospitality Industry Professional with

over thirty years of experience. My well deserved reputation for providing exceptional customer

service and delivering consistently high standards comes from my various roles within the

industry. From providing VIP Concierge services, to planning meetings and events to owning and

operating my own resorts; there is no position or challenge within the industry that I cannot

handle. Having a willingness to handle various responsibilities, follow instructions and work

under minimal supervision makes me an exceptional candidate. I work hard to keep clients

informed as to the status of deadline schedules, including but not limited to; floor plan

submissions, meeting room set-up specifications, insurance requirements and other relevant

details. Guide clients in preparation of events by interpreting and explaining contact provisions,

policies and procedures. Responsible for communicating event details to all required internal

and external contacts to ensure events are effectively coordinated to meet and exceed customer

expectations. Prepares cost estimates and monitors final billing and finally provide clear, concise

and timely communication of detailed requirements to all operational departments. Currently I

am seeking a new and challenging position with a reputable and exciting employer who offers a

competitive rate of pay as well as excellent career progression and developmental opportunities.

EXPERIENCE:

02/12 – 09/12 Advantage Reserve, LLC, New York, NY

Sr. Reservation Agent/Guest Relations

• Provided Reservation Assistance along with Guest Services Assistance to over 130 different Luxury

Boutique Style Independently own Hotels.

• Focused of Concierge & Guest Services for each location hotel.

11/09 – Present Freelance Executive Administrative Assistance, New York, NY

• Contributed a wide range of administrative support, organizational assistance, and project

management.

• Organized support for CEOs’, Doctors and Broadway Producers by planning meetings; negotiate.

contacts, travel arrangements, research and coordination of materials.

• Developed and maintain high level of knowledge of all departments’ functions and activities in

order to respond to internal and external inquiries and requests for information and departmental

support.

• Coordinating every detail of meetings and event planning.

• Locating speakers and meeting locations while arranging for printed materials and audio-visual

equipment.

• Determining the objective that the sponsoring organization wants to achieve.

• Choose speakers, entertainment and content and arrange the program to present the organization’s

information in the most effective way.

• Responsible for selecting meeting sites, prospective attendees and how to get them to the

meeting.

02/04 – 03/09 Little White Cottages, Easthampton, NY

Owner, Client Services Manager

Managed customer service operations.

Clarified and implement process and procedures to improve overall operational efficiency.

Rebuild the ability to diplomatically and effectively manage interactions with individuals at all

levels and job functions, both inside and outside of the organization.

Executed the complex schedule of the CEO with careful attention to detail.

Cultivated the tone for the organization as second in command.

Managed project such as meetings, team building activity and parties.

Managed budgeting, establishing timelines, selecting and reserving the event sites, acquiring

permits, planning food, coordinating transportation, developing a theme, arranging activities and

selecting speakers, arranging for equipment and facilities and managing fundraisers.

01/03 – 02/03 The Ritz Carlton, Sarasota, FL

Club Concierge

Planned arrangements and reservations for dining, tours, and future accommodations.

Instructed the ability to work proactively and take initiative with co-workers.

Fashioned the attention to detail with superb organizational skills.

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09/93 – 01/03 The Bungalow Beach Resort, Anna Maria Beach, FL

Owner, Guest Relations Manager

Managed customer service operations.

Develop and implement procedures to improve overall operational efficiency.

Assisted with the view to strategize how to consistently improve the Guest Services Relations.

Approached challenges with a positive attitude that focused on developing company produces.

Executed the complex schedule of the CEO with careful attention to detail.

Cultivated the tone for the organization as second in command.

Managed project such as meetings, team building activity and parties.

Managed budgeting, establishing timelines, selecting and reserving the event sites, acquiring

permits, planning food, coordinating transportation, developing a theme, arranging activities and

selecting.

EDUCATION: Sanford-Brown Institute 03/09 – 11/09 New York, NY

Medical Assistant Certificate Program - 3.87 GPA New York, NY

References

• http://advantagereserve.com

• http://littlewhitecottages.dev7.hamptons.com/

• http://www.ritzcarlton.com/sarasota

• http://www.bungalowbeach.com/

Contact this candidate