Customer Service Human Resources

ANGELA CANNADY

*** **** ******* ******* ***** Bronx, NY 10467

917-***-**** • *************@*****.***

SUMMARY

Customer Service Professional with extensive experience in providing superior care, is seeking a position where putting

customers’ needs comes first. Highlights of qualifications include:

• Customer service experience with an impeccable record and excellent relationships with customers.

• Able to build exceptional customer experiences through engagement, attitude and service.

• Friendly, upbeat, outgoing personality with excellent customer service skills.

• Excellent communication and interpersonal skills; organized and detail-oriented.

• Reliable, energetic, hardworking and recognized for handling/assuming additional responsibilities.

• Diverse work history that includes clerical support responsibilities: answering phones, taking messages making

copies, entering information into database/onto forms, sending faxes/emails, etc.

• Education includes specialized trainings in Microsoft Word, Power Point, Excel

WORK EXPERIENCE

Customer Interviewer

• Greeted customers on the telephone, conducted surveys and collected information.

• Entered survey information into company database.

• Read verbatim from script while interviewing customers to ensure accuracy of information.

• Conducted questionnaires on various services and collected input,suggestions and opinions from customers.

Clerical Support

• Provided all clerical support functions, including answering phones, taking messages, making copies, sending

faxes and inputting data into computer system

• Opened, sorted and distributed mail to staff

• Maintained confidential and detailed records on agency clients and program information

• Responsible for handling front desk: greeting staff, clients and visitors and directing them to appropriate

personnel

Child Care Provider

• Introduced toddlers to early childhood education through reading, counting, learning colors, etc.

• Monitored and observed children’s playtime; assisted children in understanding healthy hygienic practices, such

as washing hands and face

• Cleaned and sanitized children’s toys and play equipment

• Assisted children with participating in educational and recreational programs and activities

WORK HISTORY

Universal Survey Center New York, NY 2007 – 2011

NYC Human Resources Administration New York, NY 2005 – 2007

Little Wonder Family Daycare New York, NY 1991 - 2005

VOLUNTEER EXPERIENCE

• Conducted basic reading and math tutoring to children between the ages of 4 and 13

EDUCATION

Brooklyn Adult Learning Center Brooklyn, NY

• High School Diploma

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