Customer Service Manager

ARRICK HILLARD

Houston, TX

**************@*****.*** - 832-***-**** 832-***-****

I have multiple years of experience in the working industry, I'm a team player with strong leadership abilities,

capable of taking on the strongest task given.

WORK EXPERIENCE

Warehouse Supervisor

mobile modular - Pasadena, TX - September 2011 to Present

Responsibilities

supervise warehouse workers daily, order, supply check, incoming invoices, inventory stock, utilizing computer

software, give safety talks. Also, I conducted a inspection of quality assurance on many outgoing and incoming

trailors. Our main goal is to give quality customer service to all of our customers daily.

Accomplishments

I've learned how to build mobile trailors unit and what material is needed to complete this process.I've also

learn how to install toilets, urinals, floor tile, how to read a MSDS, so I'll be aware of hazardorus materials. I

learned how to operarate a sit down forklift, and got certified, through the company. I'm currently in charge of

hazardous material data records. CPR certification.

Skills Used

how to organize a reliable crew, and come up with ideas that will save the company money to through recycling

product.

Foreman

Immaculate Cleaning Connection - angelton - 2010 to February 2013

Responsibilities

supervise a crew of 10 workers on daily basis at several commercial construction companies, making sure

that all policies and standards are met by each worker, promoting safety, keeping work area clean.

Accomplishments

Company was quite new so, with my leadership I help build a safer worker environment for all staff, and was

able to train other workers in various role to further there future in the company.

Crew Leader

Handy Hardware - Houston, TX - January 2010 to January 2012

Responsibilities

Lead a crew of 7 workers, making sure that stock is loaded and unloaded from incoming trucks, checking

in invoices, inventorying stock,utilizing forklift, pallet jack, utilizing computer software to maintain a accurate

stock count. Also,I'm responsible for employee training on daily basis.

Grocery manager

Food Lion Grocery - Houston, TX - January 1997 to January 1999

Responsibilities

Duties were to manage grocery department, supervise a night crew of 10 workers, insuring that product is

stocked, maintain good attendance, train new workers, set schedule for workers, inventorying, ordering stock,

and maintaining customer satisfaction.

Accomplishments

I start of as a frozen food lead and was promoted to grocery manager base on experience and pure leadership

qualification.

Grocery Manager

HEB PANTRY - Houston, TX - January 1993 to June 1997

Responsibilities

Duties was to train grocery stores worker daily, I specialized in grand opening throughout the Houston area,

and other small towns near Houston. I was the Soul of the HEB PANTRY A-TEAM, which I received many

awards for my performance and how to diligently run several crews at different stores that were having a

grand opening. Store setup, stocking, loading, unloading signing invoices, inventorying stock, scheduling, and

ordering stock.

Skills Used

Basic computer skills.

EDUCATION

construction management

houston commmunity college - Houston, TX

2011 to 2012

SKILLS

Management, supervisor, and crew leader, chemical plant rescue specialist certification

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