Customer Service Project Manager

Andrew Walker, PMP

Colorado Springs, CO • Home 719-***-**** • Cell 719-***-****

******.*.******@*******.***

Active DOD Top Secret Clearance

Project Management Professional with a Master’s Degree in IT Project Management and Scrum Master

Certification seeking opportunities that leverage my experience and proven abilities in software

development lifecycle, project management, process engineering, business operations and business

analysis

CORE COMPETENCIES

Project Management Earned Value Management MS Access/ Excel

Process Improvement Business Analysis SDLC

CAREER HIGHLIGHTS

• Conducted Business Analysis and led software team in the development of a web-based logistics

application saving the logistics department over $1.5 million annually in parts control. Recognized as

team of quarter and nationally by the GIDEP organization

• Promoted to principle software engineer to provide program/project management for application

development and system administration on internally developed and COTS business software

• Chartered, led, and completed a Lean Six Sigma Greenbelt team to restructure software development

and COTS integration processes resulting in increased productivity without compromising quality

• Control Account Manager (CAM) for L-3 Data and Documentation, Configuration Management,

Technical Writing and Software Engineering resources

PROFESSIONAL EXPERIENCE

INSURANCE TECHNOLOGIES

Colorado Springs, CO 2014

Project Manager 2014

Project Manager worked closely with client business analysts to ensure accurate requirement definition

and with development team to ensure project execution on time and within budget

o Provided defect analysis to improve quality and created new processes for the client and

development teams to minimize deficiencies while creating a roadmap for improvements

o Created MS SharePoint and MS Excel capabilities to assist in managing project scope, schedule

and budget activities

L-3 COMMUNICATIONS, ENGINEERING AND TECHNICAL SERVICES (E&TS)

Colorado Springs, CO 1997-2014

Business Development Analyst

2011-2014

Researched and analyzed business opportunities for L-3 Engineering and Technology branch of L-3,

managed the business development pipeline, data, and business unit SharePoint site

Conducted Business Analysis to establish business development processes and implement solutions using

MS Access and MS SharePoint to manage the E&TS opportunity pipeline

Organized and managed business development data across multiple systems: MS Access, MS

o

SharePoint, Intr@vasion Virtual Proposal Center (VPC) and Deltek CRM resulting in reduced

research time and accurate tracking of research opportunities

Coordinated with Program managers to capture and document performance data. The data

o

provided ease of access to this data for writing proposals, Request for Information (RFI)

Business Operations Analyst 2008-

2011

Control Account Manager (CAM) for L-3 Data and Documentation, Configuration Management, and

Software Engineering resources; monitored and analyzed project budget and schedule performance using

Earned Value Management (EVM) to ensure effective allocation of L-3 resources

o Played a significant role in establishing the organizational structure, processes and procedures for

the creation of the Business Operations Team

o Improved processes and tools to provide accurate and timely delivery of Basis of Estimates

o Coordinated with prime contractor project managers, finance and contract departments to ensure

seamless execution of project activities

Deputy Division Manager for Application Development

2004-2008

Provided program/project management for multiple software projects; managed resources, budgets and

schedules with a maximum budget of 5 million dollars annually and 30+ personnel

o Worked closely with Prime contractor project managers and government project officer to ensure

accurate requirements and project execution on time and within budget

o Performed Business Analysis coordinating with end users, process owners, software developers

and government customer to provide IT enabled process solutions

o Coordinated with functional managers across multiple engineering disciplines to ensure resource

availability

Software Engineer 1997-

2004

Managed multiple software projects from initiation through implementation consisting of 3 to 4

engineering resources each

o Coordinated test resources, advocated for the appropriate level of testing, and assessed the

progress and effectiveness of the test for multiple software releases as Test Director

o Managed all aspects of software development lifecycle conforming to SEI Level III, ISO 9000,

and IEEE 12207 standards

o Managed MS Access databases and developed Oracle PL SQL scripts and database structure for

contracts first Data Warehouse capabilities

EDUCATION

• Master of Science in Management Emphasis in Project Management & Information Technology

o Colorado Technical University, Colorado Springs CO

• Bachelor of Science Management Information Systems

o Colorado Technical University, Colorado Springs CO

PROFESSIONAL DEVELOPMENT

• Project Management Professional (PMP) certification via Project Management Institute (PMI)

• SCRUM Master certification, August 2013 via Scrum Alliance

• Villanova University Online, Essentials of Business Analysis, Completed Nov 2013

• Villanova University Online, Mastering Business Analysis, Complete Feb 2014

References Available Upon Request

References Available Upon Request

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