Customer Service Sales

TIFFANY ROMAN

* ******* *****

Elmwood Park, NJ *7407

Phone: 201-***-****

Email: ***************@*****.***

QUALIFICATIONS AND SKILLS

• “Portico” Teller Software

• Excellent customer service skills, cash management and financial principles and practices

• PC Skills, including Excel, Word, Internet and Outlook.

North Jersey Federal Credit Union, Paterson NJ 2011-2013

Supervisor

• Opened and closed cash register with a total balance of at least $21,000

• Trained 4 employees on compliance with all internal controls and established policies and procedure.

• Provided 150 + clients daily with customer service support service by greeting customers by name,

making eye contact and smiling

• Monitored, evaluated, and counseled staff of 5 employees

• Accurately process routine transactions such as cash checks, make deposits and withdrawals, process

loan payments

• Cross sell all bank products and services

MACY’S DEPARTMENT STORE, Paramus, NJ 2008 – 2010

Sales Consultant

• Assisted an average of 103 customers with product inquiries daily in person or by phone.

• Maintained the store’s organized and attractive appearance with attention to current marketing

promotions.

• Utilized the Point of Sale System to complete both credit checks and cash transactions

• Performed miscellaneous tasks as assigned, such as classifying and categorizing the stock room in

alphabetical order.

FAMILY DOLLAR, Utica, NY 2003 - 2004

Manager

• Managed a staff of 6 employees, including preparing work schedules and payroll budget.

• Utilized the Point of Sale System to complete both credit checks and cash transactions.

• Performed inspections in 6 registers, collected and calculated checks, debts, cash and credit transactions,

entered sales information into the data base.

• Organized store products and inventory from incoming truck deliveries.

• Maintained the cleanliness and organization of retail store.

Education

Berkeley College

AAS Legal Studies 2013-2015

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