Customer Service Representative

Heather Chaney

*** ********* ****

Perry Park, Ky 40363

Cell: 859-***-****

E-Mail: **********@*****.***

Career Overview

I am a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success as well as performance driven with the ability to establish rapport with clients. Extensive knowledge in many computer programs and adapt to new data processing software among other types of software quickly, multi-task with a high rate of efficiency, energetic, hardworking, personable, positive, creative, reliable, resourceful, organized and extremely dedicated.

Core Strengths

Computer & software/data entry program savvy Order processing

Invoice processing

Multi-line phone proficiency

Excellent communication skills

Strong interpersonal skills

Resourceful

Critical thinker

Strong problem solver

Advanced clerical knowledge

Deadline-oriented

Inventory systems

Pleasant demeanor

Customer service-oriented

Accomplishments

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency .

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Planning

Arranged, scheduled and coordinated all logistics for all mechanics in the garage.

Ensured staff was equipped with all necessary supplies including ordering and maintaining inventory for the NAPA Heavy Equipment store within Our Garage.

Data Preparation

Prepared records for billing and gathered payment, through several payment types including ComData, EFS check, Purchase orders, in house billing, national accounts and Cash.

Work Experience

May 2014 to October 2014

Big Rig One Stop Shop Sparta, Ky

Customer Service Front Desk Administrator and Parts SALES

My duties included greeting the customer, determining their mechanical needs, gathering information for billing processing, assigning a mechanic and bay for servicing. Answering the telephones, entering the data for billing into the appropriate software. Take payment or call for payment of services renedered. I also, kept the Napa Heavy Duty equipment Store with in our Garage ordered,counted and stocked all inventory on hand or needed delivered. I was also the Sales Representative to any additional walk in patrons looking up parts in the Napa System, recommending the best solution to their problem, in a timely and professional manner.

Educational Background

Gateway Community and Technical College Edgewood, Ky

High School Diploma Criminal Justice

I am currently planning to return to school by transferring to a four year school and changing my major to graphical design, marketing/advertising and or business management.

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