Customer Service Administrative Assistant
Resume:
Larissa Bou
Orlando, FL 32837
Mobile: 407-***-****
Email: acgldl@r.postjobfree.com
OBJECTIVE: To be part of a solid team where my administrative assistant and dispatching skills and
experience would contribute to utmost efficiency and productivity.
WORK EXPERIENCE:
Terracon Consultants, Inc. 04/2013 – Present
Orlando, FL US
Dispatcher / Administrative Assistant I
● Answer all incoming scheduling calls, prepared and dispatched work orders to technicians.
● Maintain continuous communication with project managers and technicians throughout the day to
ensure all service requests were covered in a timely manner.
● Maintain continuous communication with clients and contractors, developing great relationships by
providing exceptional customer service.
● Assisted with fleet management for the department by keeping track of mileage, oil changes and
performing monthly vehicle inspections and submitting reports to the corporate office.
● Assisted Radiation Safety Officer with NRC record keeping.
● Assisted in creating an “IIF” (Incident and Injury Free) environment by hosting safety conference
calls and reporting any unsafe practices observe to better the department.
● Provided administrative support to project managers and department manager.
Space Science Services, Inc. 12/2008 – 01/2012
Orlando, FL US
Administrative Assistant / Scheduler
● Maintain continuous communication with clients, developing great relationships by providing
exceptional customer service.
● Assisted Radiation Safety Officer with NRC record keeping.
● Responsible for credit card reconciliations, petty cash, client invoicing, creating work orders and
purchase orders, payroll, and purchasing of office and warehouse supplies.
● Secretarial duties such as: filing, record keeping, directing phone calls, and receiving/sending mail.
● Responsible for travel arrangements for Executive personnel as well as auditors.
● ISO 9001 certified internal auditor
JB Performance USA 01/2005 12/2008
Orlando, FL US
Assistant Office Manager
● Prepared end of the month financial reports, accruals, quarterly sales taxes and payroll.
● Also responsible for credit card reconciliations, petty cash, client invoicing preparation, purchasing
of office and warehouse supplies.
● Responsible for meeting rooms reservations, and travel/transportation accommodations.
● Assisted with secretarial duties such as: filing, record keeping, correspondence, directing phone
calls, and receiving, stamping and processing mail.
Dr. Nathalie M. Barnes 02/2002 – 12/2004
Delray Beach, FL US
Front Office Assistant
● Confirmed appointments, called in prescriptions, answered phones.
● Conducted initial interview to all patients.
● General office duties such as: filing, sorting mail, record keeping.
● In charge of ordering supplies and keeping inventory.
Berlitz Launguage Center 03/2000 – 11/2001
Hato Rey, PR US
Secretary/ Director’s Assistant
● Directing phone calls and providing general information of our services over the phone and in
person.
● In charge of preparing schedule for daily classes.
● Responsible for GL period and recording AP/AR accounts.
● Responsible for weekly reports.
● Secretary duties such as filing, answering phones and receiving/sending mail.
EDUCATION
University of Sacred Heart San Juan, Puerto Rico
General Psychology
LANGUAGES Fluent English and Spanish
REFERENCES Available Upon Request
SKILLS
Proficient in the following: Word, Excel, Power Point, Citrix, Dynamics, CMELMS and Outlook.
Typing Skills: 42 wpm
Fast Learner and Team Player
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