Sales Service

PARAMJIT JAGGI

Contact: 099********

E-Mail: *****.*****@*****.***

Seeking a challenging assignment with a reputed organization

PROFESSIONAL SYNOPSIS

. An astute professional with experience of 08 years in Market Research,

Business Development, Sales & Marketing and Client Relationship

Management (CRM).

. A qualified individual having gained extensive conceptual knowledge in

Operations & Business Services.

. Deft in conducting analysis to assess the results & profitability

implications, identifying business risks & implementing effective

mechanisms to mitigate the same.

. An out of box thinker possessing strong communication skills, analyzing

problems & performing them meticulously.

. A confident, dedicated & result oriented person who is efficient in

working by adhering to procedures for enhanced effectiveness.

PROFESSIONAL CERTIFICATIONS

V Airports Council International (ACI) Training on Airport Operations

Management.

V Airport Operations Management from Indian Aviation Academy (IAA).

V 36 Hours PMP Module for Project Management.

V Certification in Total Quality Management (TQM) from Expert rating Global

Certifications.

V Completed certification in Business Analyst (BA) from Expert rating

Global Certifications.

V Certification in Project management Process (PMP) from Expert rating

Global Certifications.

V Certification in Business Analytics from Edupristine.

IT Skills

Microsoft Excel 2007 & 2010, HTML, SPSS, R and SAS

ORGANIZATIONAL EXPERIENCE

1) GMR - Delhi International Airport Pvt Limited (from August 2006 to March

2014)

Manager IT-Business Services

Key Deliverables

> Managing business development activities entailing mapping of new market

segments

> Conducting in-depth analysis of consumer business & proposing solution

using Business Matrix

> Establish corporate goals based on short/ long-term budgets and

developing business plans for the achievement of the same.

> Managing a team of market research, business research, database building

& management, business opportunity analysis.

> Marketing and promoting a portfolio of products by writing and designing

sales literature and through attending industry events

> Managing & preparing response of RFP/ RFQ for new services, review cost

estimates for project planning

> Prepare overall marketing strategy together with partners, practice group

leaders and senior business management.

> Key account management deepening relationship in acquired accounts.

> Worked closely with the Technical Leads and ensured that all activities

are well coordinated in the key accounts.

PROJECTS UNDERTAKEN

Implementation of Telecom Services within Delhi Aerocity.

* Identification of upcoming IT & Telecom revenues in Aerocity.

* Managing a Business Plan, handling RFP/RFQ & client profiling.

* Deciding on the fixed & variable revenue for subsequent years of

prospective clients.

* Service contract execution between selected clients & IT service

provider.

Sub-projects undertaken

1. Implementation of In house self service check in service (CUSS) at IGI

Airport.

2. Implementation of IPTV service provider to various Lounges & Hotels at

IGI Airport.

3. Introduction of Master Antenna Television System (MATV) Service

provider at IGI Airport.

4. Identification & implementation of new Wi-Fi service provider at

IGI- Airport

Accomplishment in this profile:-

Successful implementation of BLIP (Bottom level Improvement plan) in

financial year 2011-2012 for reducing in Annual operational cost towards IT

services to zero.

2) Zometech Technologies Pvt Ltd (from April 2014 onwards)

Business Manager - International Business Development

> Managing business development activities entailing mapping of new market

segments.

> Establish corporate goals based on short/ long-term budgets and

developing business plans for the achievement of the same.

> Prepare overall marketing strategy together with partners, practice group

leaders and directors.

> Monitor, analyze and report on competitor activity and company

performance relating to customer loss, retention and new business so that

operational performance can be improved and commercial performance

maximized.

> Key account management deepening relationship in acquired accounts.

> Successfully trained international sales team on modern & traditional

trade policies and techniques leading to an overall increase in

profitability and efficiency.

TRAININGS

Global Training module: - Malaysia Airports Training Centre (KLIA)

Key Points

1. Basic & Intermediated Airport Operations Course.

2. Crisis Management Course.

3. Air Traffic Controller Course.

4. Service Level Standards.

ACADEMICS

. PGDBM (Full Time) - Major: Marketing & Minor: Finance from Apeejay School

of Management, 2006.

. B.Sc. (Hons) - Maths from Delhi University, 2003.

PERSONAL DETAILS

. Date of Birth : 23/09/82.

. Marital Status : Married

. Languages : English, Hindi & Punjabi.

. Permanent Address : Flat No. 31, Pocket - 6, Site-3, Sector

1A,Dwarka, New Delhi, 110045.[pic]

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