Project Manager Customer Service

RAJEEV DOGRA

Mobile: +91-704*******, +91-862*******, E-Mail: ********@*******.***, ********@**********.***

Skype Name: rajeevdo

PERSONAL DETAILS

Profile 41, Male, Married

17th July, 1973

Date of Birth:

Permanent Address 1) House No. 41, Gali No. 8B, Anandpur Dham Colony, Karala, New Delhi

Pin Code - 110081.

2) Village & Post Office Salahon, Tehsil Ghumarwin, Distt- Bilaspur,

Himachal Pradesh PIN-174028

Nationality Indian

Languages Known English, Hindi

Passport No H4672761; Date of Expiry: 18/06/2019

Driving License P08062007530826 N

Number of dependents 3 members

Religion Hindu

Last Position Contract Manager

Last Employer Landetava Construction Engineering Company

Notice Period One Month

Preferred Location: Anywhere

Salary Expectation As per industry standard

ABRIDGEMENT

With over 18 years of experience in leading dedicated teams project management, bidding proposals for new contracts,

for running successful process operations with proven ability of achieving Service Delivery/ Organizational Targets. A

strategic planner with experience in conducting & coordinating project activities, estimation & costing, resource

management with a flair for adopting modern methodologies. Proficient in leading dedicated teams for running

successful process operations with proven ability of achieving Service Delivery/Organizational Targets. Highly skilled in

liaising and corresponding with suppliers, tech nical partners/ collaborators and cross -functional divisions in the

organization as well as customers for timely development of products/ parts.

TECHNICAL SKILLS

Knowledgeable in Project management, Proposals for bidding new contracts, Engineering Services of: Generators,

Offline, Online UPS, High end Sine Wave Inverters and Computer Monitors

AREAS OF EXPERTISE

Service Operations

Conceptualizing & implementing services plans / policies for the organization, ensuring accomplishment of

business goals.

Exploring potential business avenues for spare parts AMC, developing new accounts and meeting pre -set revenue,

collection & profitability targets.

Providing technical assistance & training to technical staff regarding seamless delivery of quality products &

services in the market.

Client Servicing

Managing customer centric operations and ensuring customer satisfaction by achieving delivery timelines and

service quality norms.

Building and maintaining healthy business relations with major accounts, enhancin g customer satisfaction

matrices by achieving delivery & service quality norms.

Monitoring post service activities like follow up with the customers, service reminders, warranty and post warranty

issues and handling customer grievances for superior customer service.

Maintenance

Managing erection & commissioning of various mechanical equipment & machines to facilitate smooth production

operations. Carrying out inspection tests for determining the effectiveness of equipment.

Planning, scheduling and implementing for operation & maintenance of utility equipment as well as all the

machinery of the production facility.

Facilitating planned/ preventive/ predictive/ proactive maintenance of critical and non -critical equipment.

Resource Management

Maintaining optimum stock level for spares-parts inventory and setting norms for the same for timely availability.

Providing training to Service Technicians / Engineers, ensuring maximum efficiency in service operations and

achieving individual & team targets; conducting Refresher Training programmers.

Workshop Management

Implementing Workshop Operations with responsibilities pertaining to ensuring effective servicing and repairs of

UPS, Inverters and Monitors; Warranty; Logistics; Billing and Budgets / Expenses.

Planning and fulfilling hand / special diagnostic tools and equipment requirements for the workshops. Analyzing

repair orders to fix problems pertaining to labor revenue generation.

Scrutinizing technician productivity and efficiency levels; assessing dro ps in productivity and instituting corrective

actions. Identified training requirements of workshop staff and facilitating their individual training.

ORGANIZATIONAL EXPERIENCE

A. Company Name: Landetava construction Engineering company (Looking for Opportun ity of US

Military O & M Contracts in Afghanistan)

Location: Kabul, Afghanistan.

Position: Contracts Manager

Period : Working since 28th July, 2014 till 3rd Sep, 2014

Notable Highlights

Work on contracts proposal for Operation and Maintenance of US Air base Camps in Afghanistan.

Prepared Technical Skills proposal to handle the operation & maintenance of 56 MW power plants of solar

turbine/ diesel generators & supply distribution system for solicitation no. W912BU-14-R-0008.

Prepared price proposal for operation & maintenance of 56 MW power plants of solar turbine/diesel

generators & supply distribution system for solicitation no. W912BU-14-R-0008

Base year price value is approximate 20 Million USD

Calculation of spare parts required for O & M of Power Plant.

Collected the quotes from different suppliers from Afghanistan, Dubai & other countries for spare parts

required for O & M.

Calculations for Man power required direct labor & indirect labor for O & M Contract.

Calculations for salaries & their other expenses such as insurance & visa expenses etc.

Calculations for tools & equipment required.

Calculations for accommodation & housing facilities etc.

Calculations for vehicles required to perform the contract.

Calculations for company’s total expenses & profit.

Same way prepared the price proposals for option period years for two years.

B. Company Name: Military Effective Projects & Services-International (Contractor of US Military

O & M Contract of MNBC-TK No. W91B4L-11-P-1200)

Location: Multinational Base Camp Holland, Tarinkowt, Afghanistan.

Position: Maintenance Engineer

Period : Worked since Sep, 2011 till Dec, 2013.

Notable Highlights

Participated in the site visits for new contract solicitations in Afghanistan.

SERVICES FOR THE PROVISION OF POWER SERVICES AT KANDAHAR AIRFIELD (KAF) AFGHANISTAN.

Prepared technical proposal for the tender with MEPS Project Manager & team members.

Prepared the price proposal for the tender with MEPS Project Manager & team members.

Price proposal values were in million of USD

Worked on project proposal with Project Manager & team members for services for power generation of US

Military OQAB Camp in Afghanistan.

Worked on project proposal with Project Manager & team members for MNB-TK consolidation works

(Deconstruction Work) Afghanistan.

Worked to collect quotations from different suppliers from Dubai, Afghanistan, Australia, US & other countries.

Worked on mobilization & demonization plans for contracts.

Worked to prepare part inventory of company assets & keep it updated all the time.

Worked to prepare salary files of employees per month & keep records of their salary transfers every month.

Worked on safety plans & its execution.

Instrumental in conducting

Inspection of generators & note down the engine running hrs.

Diagnose & Repair the critical problems of generators & vehicle stoppers.

Efficiently planned and executed maintenance & repairing of

Camp Holland approximately 80 numbers 500KVA, 225KVA, 275KVA & 110KVA Volvo generators & FG

Wilson generators.

Vehicle stoppers at security check points.

All electrical system in MNBC-TK

Water Plant purification Rowpu Machine.

Carried out inspection and repairing special tools after every 250 Hrs for Volvo & Perkins generators.

Actively involved in carrying out preventive maintenance & repairing of fire alarm systems.

Assigned in the inspection and lubrication to solve emergency complaints, satisfy the users & management.

Participated at

Conference for bidding of new contracts.

Meetings with MEPS management team & US/Australian army officers at important matters.

To prepare financial, materials & technical proposal for bidding of new contracts.

Established safe preventive maintenance program by monitoring daily production activities and updated

reports of

Power generation, water plant to army base engineer & COR.

Part inventory of assets of company.

Parts consumed & required for maintenance/repairing for one month in advance for all departments.

C. Company Name: Mansoor International Development & Systems(Contractor of US Military

Contract of O & M of MNBC-TK)

Location: Multinational Base Camp Holland, Tarinkowt, Afghanistan.

Position: Maintenance Engineer

Period : Worked since Sep, 2010 till Aug, 2011

Notable Highlights

Participated in the site visits for new contract solicitations in Afghanistan.

Prepared technical proposal for the tender with Project Manager & team members.

Prepared the price proposal for the tender with Project Manager & team members.

Worked to prepare part inventory of company assets & keep it updated all the time.

Worked on mobilization & demobilization plans for contracts.

Worked on safety plans & execution for safe operation of works.

Executed the maintenance & repair servicing work for

Camp Holland approximately 80no. of 500KVA, 225KVA, 275KVA & 110KVA Volvo generators & FG Wilson

generators.

Electrical system in MNBC-TK .

Fire alarm systems.

Vehicle stoppers at main check points.

Water Plant Rowpu Machine.

Actively involved in diagnosing & repairing critical problems of generators & vehicle stoppers.

D. Company Name: Microtek International Pvt Ltd

Location: Delhi, India

Position: Production/Service Engineer

Period : Worked since Aug, 2001 till Jul, 2010

Notable Highlights

Worked to get Annual Maintenance Contracts for services after finishing the warranty period.

Was accountable for providing service of online UPS up to 30 KVA (IGBT based)

Three phase input- three phase output

Three phase input- Single phase output

Worked with

SCR-SCR module and SCR-Diode module based charger. Micro controller based PWM pulse generation for

IGBT switching.

Lower capacity high frequency online UPS (1KVA to 10KVA) having SMPS based charger dc bus generation

with booster and PFC.

Offered service for IGBT based sine wave invertors up to 10KVA.

E. Company Name: Him Informatics

Location: Solan, India

Position: Production Engineer

Period : Worked since March, 1996 till Jul, 2001

Was responsible to handle the production of computer monitors 14”,15” & 17”

Was responsible to handle quality control of computer monitors.

Was responsible to troubleshoot the problems in production of computer monitors.

ACADEMIC

1995 Diploma in Electronics and Communications Engineering from Government Polytechnic, Rohru

District, Shimla, H.P

1992 S.S.C (10+2) from Himachal Pradesh Board of School Education

1988 Matriculation (10th) from Himachal Pradesh Board of School Education

IT SKILLS MS Office (Office Package), Internet access etc.

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