Manager Software

JUANA CALDERON

Chicago, IL * **********@*****.*** * 815-***-****

PROFESSIONAL PROFILE

Using strong analytical skills I have ensured the accuracy of a high volume of complex

documents in a fast paced environment while adhering to state and federal regulations.

Exceptional interpersonal and communication skills have produced successful relationships

within organizations as well as with clients. Highly adaptable to change and able to learn new

systems and technologies.

EDUCATION

Master of Arts (Online) Current

Lewis University, Romeoville, IL

Major: Organizational Development/Management

Bachelor of Science 2008

Lewis University, Romeoville, IL

Major: Organizational Management

WORK EXPERIENCE

Associate Consultant

The Shelby Group, Schaumburg, IL January 14’ – October 14’

ENGAGAMENTS:

TPG Capital – Coupa Integration

Veolia Environmental Services – Coupa Integration

CVS Caremark Corporation – Ariba Intergration

• Experience in both functional and technical roles

• Installed and configured a full Ariba Downstream and Upstream instance

• Designed and developed an Ariba e-Form

• Conducted presentations for Ariba instance and e-form

• Became technically proficient in programming with java, C++

• Participates in reoccurring client meeting

• Gathered requirements

• Completed gap analysis

• Identified process improvements

• Executed supplier enablement

• Conducted Coupa Supplier Network demos

• Performed Coupa configurations

• Lead on TPG Coupa help desk

Corporate HR Coordinator (grad internship) August 13’- December 13’

Adreima, Downers Grove, IL

• Reviews and prescreens resumes

• Conducts phone screens as well as pre-employment testing

• Various HR admin functions; files, applicant tracking

• Analyzed processes and recommended improvements

Mortgage Operations- Loan Document Specialist October 12’-July 13’

PNC Mortgage Headquarters, Downers Grove, IL

• Analyzed and verified documents pertaining to loans in progress: FHA, VA, Conventional

• Made necessary adjustments to aid in the progression of loans

• Maintained efficient communication with all parties involved in files

• Established positive relationships with attorneys, title companies, borrowers

Mortgage Operations- Loan Document Specialist January 12’-October 12’

Wells Fargo, Lombard, IL

• Responsible for approving mortgage loans

• Closed monthly pipeline of 120+ loans

• Analyzed and balanced general ledger accounts

• Verified taxes, title, insurance, trust documents

• Maintained efficient communication with mortgage officers, attorney

• Was part of the highest volume closing team in the country

• Developed documents to increase efficiency and reduce errors

Juniors Department Manager August 10’-October 11’

Von Maur, Bloomington, IL

• Exceeded personal and department quotas every month

• Concise communication skills aided in improving teamwork and customer relationships

• Responsible for eight associates

• Oversaw annual inventory

COMPTUER & SOFTWARE SKILLS

• Ariba procurement software

• Coupa procurement software

• LIS loan origination software

• Proficient in programming with java, C++

• Adobe Acrobat

• MS Word

• MS Excel

• MS PowerPoint

• MS Outlook

• MS Visio

CERTIFICATE

• Coupa

VOLUNTEER EXPERIENCE

• Patient and Family Support, Passages Hospice, Crest Hill, IL, 2011-2012

• Day Break Shelter Joliet, IL April 2013- July 2013

• Cornerstone Joliet, IL Aug 2013- Oct. 2013

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