Customer Service Sales
Resume:
Keisha Murthil
*.*******@***.***
Lancaster, Texas 75134
Professional Experience
Chubb Commercial Insurance Company
August 2012-Present
Customer Service Representative II
Position Responsibilities:
Customer Service Representatives process account and policy-specific
information received from our various branch office locations.
The selected candidates will process new policies, make requested
adjustments to policies, and be responsible for maintaining electronic
documentation and achieving service and quality goals within the
department.
AT&T Communications - Contractor
September 2011
AT&T Telesales Representative
Assists assigned sales associated with selling all products and services at
management approved pricing, consistently achieves sales and customer
service objectives.
Handles administrative aspects of the sale.
Drive revenue by communicating the benefits of all products, services,
features, plans and special offers to new existing customers as
appropriate.
Provides World Class experience by providing information on all products,
services, accessories, service features, pricing plans, roaming and data to
the assigned team.
United Tech Lending Service (UTLS), Dallas, TX
April 2010-April 2011
Account Specialist, Short Sales
Communicated regularly and effectively with mortgagors, agents, title
companies and internal groups involved in the workout process.
Updated borrower financial information to determine if candidate qualifies
for a workout as a viable loss mitigation solution.
Obtained all necessary documentation from mortgagors, follow up on the
gathering of said documents to ensure compliance.
Provided proper and timely response to mortgagor's correspondence according
to RESPA guidelines and communicating regularly and effectively with other
departments and other companies
Completed documentation of workout efforts (including communications,
reason for default, workout, updated phone numbers and mailing addresses)
Verizon Communication Dallas, TX
March 2007-October 2009
Sales/Billing
Developed, proposes and sells integrated voice, data, LD, internet, and
Value Added Services (VAS) to small business customers.
Responsible for the sale of the following: broadband (FiOS & HSI); core
data (T1, PRI, WAN solutions, etc.); CPE (customer premise equipment); and
Value Added Services (collaboration software (i.e., WebEx), on-line storage
solutions, internet security services, and other software based business
solutions).
Acted upon all inbound customer inquiries related to specific marketing
campaigns, sales leads, and referrals
Partnered with customers to determine telecom needs by using a consultative
selling approach
Responsible for retention and up sell of existing customer base
Coordinated pre-sale, technical support and sales implementation
Leverage online chat tool and conducts campaign driven outbound
telemarketing to grow sales to existing and new customers
Aerotek, Irving, TX
January 2006-December 2006
Contractor, Billing/Sales
Responsible for the sale of the following: broadband (FIOS & HSI); core
data (T1, PRI, WAN solutions, etc.); CPE (customer premise equipment); and
Value Added Services (collaboration software (i.e., WebEx), on-line storage
solutions, internet security services, and other software based business
solutions).
AAA, Irving, TX
September 2005-January 2006
Policy Service Specialist
Job duties include performing insurance sales processing functions and
mediating member service requests and inquiries via telephone or internet
demonstrating proficiency in one or more business lines.
Coordinate work activities with other departments, offices, or external
sources as required. Answer member telephone requests and provide quality
customer service as needed.
AAA Missouri, Metairie, LA
July 2002-August 2005
ERS/Dispatcher
Proactively process member requests for roadside assistance.
Received and review member service requests in a timely manner.
Enhanced member relationships by demonstrating concern for member safety.
Kept members informed of the status and progress of their service requests.
Used logic and reasoning skills to address and resolve issues that may
impede delivery of quality service.
Acted and interact effectively and productively to provide timely & quality
delivery of member roadside assistance needs.
Built appropriate rapport with the member and service provider network
Education/Certifications
Delgado Community College, New Orleans, LA
Computer Network
Mercy Education, New Orleans, LA
Certified Phlebotomist
Champion School Of Real Estate, Coppell, TX
Mortgage Loan Originator
Computer Skills
MS Office Suite & Lotus Notes, Word, Excel, Sales Force, Equator, 30 wpm
and 10 key by touch.
Contact this candidate