Customer Service Representative

JANE EKEH

*** ******** *****, *********** ** L*C*A5

647-***-****(*******@****.**

OBJECTIVE: Applying for Customer Service Representative Position

Qualifications of Highlights

. Possess exceptional analytical skills, communication skills and

interpersonal relationship skills.

. Detail-oriented with ability to manage multiple projects

simultaneously.

. Experience with Microsoft Office - Word, Excel, Outlook and Access

2007

. Maintain documentation related to analysis of extensive amounts of

data entering

. Utilize information to develop and present complex, detailed reports.

. Good problem solving skills sufficient to identify, analyze and

resolve complex member issues

. Solid negotiation skills to deal with member solutions and sales

MORTGAGE ARCHITECTS, MISSISSAUGA February 2011- September

Loan Processor 2014

PROFESSIONAL EXPERIENCE

. Sale, originations, underwriting, processing, and closing of mortgage

loans.

. Responsible for meeting all productivity measure and escalation rate

set.

. Generated leads from multiple sources including clients lists,

personal referrals.

. Build strong relationships with existing customer's accounts,

providing services when necessary.

. Investigated, evaluates, sets conditions, approves or declines loan

and line of credit applications based on authorized lending limits,

ensuring compliance with the current legislation and with the

policies.

. Reviewed and verified borrowers' income, employment histories,

property appraisals, and title insurance information to prepare loan

applications.

ZION AUTO SALES, BRAMPTON January

2010-October 2011

Operation Officer

. Managed the day-to-day activity or issues for customer, being

proactive as require.

. Provided product knowledge for potential and existing customers;

offer solutions to individual customer needs

. Organized and file client correspondence, contracts, and meet client

expectations in management and processing of claims

. Calculated, prepared and issue documents related to accounts such as

bills and invoices.

. Delivered various raw materials for product and maintain company

policies and procedures assist to maintain stock at appropriate

location in warehouse.

. Assisted in preparation of operation budget, financial activities and

audit management

EDUCATION

IFIC CSI 2014 (Toronto) Canadian Securities

Institute

Diploma-Accounting (Mississauga ) National

Academy of Health and Business

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