Manager Management

George M. Taulia

*** **** **. ***. *, Avon, IN. *6123 C: 317-***-**** ************@*****.***

Summary

Experienced Account Development Manager skilled in creating new partnerships and growing existing accounts in

the healthcare industry.

20 plus years of excellence in management, leadership, and proven industry growth and development.

Talented technical skills in Tissue Procurement, following the highest standards set forth by the American

Association of Tissue Banks and the Food and Drug administration.

Experience

American Donor Services Hastings, Minnesota

Partner Relations Liaison August 2012 – October 2014

• Marketing, account management, and partner training for a multi-state tissue bank. Creating and maintaining

partnerships within a diverse community of Healthcare Executives, Coroners, and Funeral Professionals

across the state of Indiana.

• Tasked with growing market share in a very competitive industry by growing in untapped markets and

delivering a stronger message to competitor’s accounts. The ability to take existing accounts and deliver the

vision of my company in a way that is appealing and easily understood. Improved accounts into cooperative

partnerships in Tissue Donation.

• Provided training for Coroners and Healthcare Workers in calling in donation referrals, approaching families

for donation, and education on the benefits of Allograft Tissue Donation.

• Earned the CTBS, Certified Tissue Bank Specialist professional designation in 2014.

American Donor Services Hastings, Minnesota

Tissue Recovery Team Leader August 2012 – October 2014

• Assisted in the day-to-day management and coordination of the agency’s tissue recovery activities, including

the implementation of recovery policies and procedures, provide support to the Tissue Recovery Coordinators

and Per Diem Staff, and assume monthly Team Lead call duties to guide staff through the various aspects of

the tissue donation process.

• Ensured that quality recovery practices are employed as per the AATB and FDA guidelines and that policies

and procedure and local protocols are adhered to. I was to provide oversight and direction to all tissue

recovery staff to meet the needs of hospital personnel, Coroners, funeral homes, donor families and future

transplant recipients.

• Responsible for making sure that recovery policies and protocols are being followed, are consistent, and that

every donation opportunity was maximized. Other tasks includes donor charting, collection and labeling of

donor testing samples, transport, and surgical prep of the donor, reconstruction and preparation for release of

the donor’s body.

GTALL Technical Services Avon, Indiana

Owner December 2002 – Present

• Providing technical support on software and hardware issues for home personal computers, as well as

consultation for the purchase and use of PCs, mobile devices, and other electronics for the home and business

use.

Darden Restaurants Orlando, Florida

Service Professional/Hourly Manager 2001 – 2013

United States Army Indiana/Georgia

Soldier 1987 – 1994

• Infantry Soldier for a Special Operations Unit. Communications NCO for Mobile Army Surgical Hospital. US

Army Airborne School.

Education

University of Phoenix

• 2012, Associates Degree Psychology

• 3.89 GPA

Skills and Abilities

Communication:

• I am a consummate communicator with strong and effective writing and speaking skills that allow me to

create and convey the message, vision, and details of the company I work for.

• I am an attentive listener and adept at taking the thoughts, directions, and ideas of others and redirect them

into decisive actions with immediate impact.

• I am comfortable in team environments and welcome experiences where open ideas and discussions are part

of the culture.

Interpersonal Skills:

• I work extremely well with others in all forms of challenging environments, communicating the vision and

mission of my company extremely effectively.

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• I am supportive and motivational with co-workers, I share credit easily, delegate effectively, and accept

responsibility.

• I create a culture of inclusion within the groups I participate and find it easy to integrate new members and

their vast ideas.

Organizational Skills:

• I am time, task, and detail oriented with everything that is required. I am a goal setter and result

evaluator. I organize activities, training, and meetings to convey the message and achieve results.

• I am budget conscious and creative in keeping under set parameters.

Management Skills:

• I am adept at leading groups of individuals to achieve high standards as a teacher, a trainer, and a coach with

effective communication, direction, and follow-up skills.

• I am first to take charge, implement change, and strongly enforce policies and standard operating procedures.

• I create a team environment in which all ideas are worth examination, team members take responsibility for

what they are best suited for, and I provide coaching, encouragement, and feedback throughout the process.

Motivational Skills:

• As a Leader, I seek to motivate and inspire my co-workers. I am skilled at building self-esteem through

recognition or appropriate reward. Ownership through giving responsibility is my forte.

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