Customer Service Manager
Resume:
LYNDREA STEEN
**** *********'s Drive South, Houston, TX. 77047 ? 832-***-**** ?
************@*****.***
PROFESSIONAL EXPERIENCE
First Convenience Bank
Houston, TX
Branch Manager 8/2013-
Present
> Establish and maintain relationships with individual or business
customers and provide assistance with collection disputes.
> Examine, evaluate and process loan applications and contracts.
> Implements, recommendations, performance appraisals, salary changes,
promotions etc.
> Oversee the flow of cash and financial instruments.
> Interview, recruit and hire staff members and oversee training
programs.
> Responsible for processing, calculating, posting and reconciling
financial data.
> Prepare budgets, departmental goals and financial reports required by
laws and regulations.
> Establish procedures for custody or control of assets, records to
ensure safekeeping.
> Creates and reviews all reports to determine the status of the branch.
> Conducts monthly audits to adhere to remain compliant.
> Prepare bank deposits for clients.
> Strong computer skills
> Work with many vendors and meet deadlines.
> Extensive knowledge of accounting and balancing principles.
> Ensure items are accurate and processed correctly.
Assistant Branch Manager
8/2012-8/2013
> Established and maintained relationships with individual or business
customers and provided assistance with problems these customers had
encountered.
> Examined, evaluated, and processed loan applications.
> Assisted Branch Manager with the plans, direction, and coordinated
the activities of workers in branches.
> Assisted in recruiting staff members and oversaw training programs.
> Networked within communities to find and attract new business.
> Conducted monthly audits to remain compliant.
> Conducted monthly teller audits.
> Prepared bank deposits for clients.
> Ensured items are accurate and processed correctly.
> Strong computer skills.
> Met monthly deadlines.
Center Supervisor 6/2012-
8/2012
> Resolved customer complaints or answer customers' questions regarding
policies and procedures.
> Supervised the work of office, administrative, or customer service
employees to ensure adherence to quality standards, deadlines, proper
procedures and correcting errors or problems.
> Provided employees with guidance in handling difficult or complex
problems or in resolving escalated complaints or disputes.
> Implemented corporate or departmental policies, procedures, and
service standards in conjunction with management.
Personal Banker III 11/2011-
6/2012
> Ensured that all tellers have properly cashed checks and paid out
money after verifying that signatures, dates and all other information
are correct, that written and numerical amounts agree, and that
accounts have sufficient funds.
> Received checks and cash for deposit, verify amounts, and check
accuracy of deposit slips.
> Entered customers' transactions into computers to record transactions
and issue computer-generated receipts.
> Balance currency, coin, and checks in cash drawers at ends of shifts,
and calculate daily transactions using computers, calculators, or
adding machine
> Cashed checks and pay out money after verifying that signatures are
correct, that written and numerical amounts agree, and that accounts
have sufficient funds.
> Entered customers' transactions into computers to record transactions
and issue computer-generated receipts.
> Examined checks for endorsements and to verify other information such
as dates, bank names, identification of the persons receiving payments
and the legality of the documents.
Goodwill Industries
Houston, TX
Employment Specialist 7/2010-9/2010
> Informed applicants of job openings and details such as duties and
responsibilities, compensation, benefits, schedules, working
conditions, and permanent opportunities.
> Interviewed job applicants to match their qualifications with
employers' needs, orientations, recording and evaluating applicant
experience, education, training, and skills.
> Selected and supervised qualified applicants or refer them to
employers, according to organization policy.
> Instructed youth in presenting a positive image by providing help with
resume writing, personal appearance, and interview techniques.
Employment & Training Center
Houston, TX
Worksite Coordinator 5/2009-
10/2009
> Assisted in the recruitment of eligible program participants.
> Served as the liaison between employees & their worksites.
> Successfully supervised 45-60 employees at 16 different worksites
EDUCATION
University Of Detroit Mercy
8/2011
Detroit, MI
Bachelor's of Science in Business Administration - Marketing
AWARDS & ACHIEVEMENTS
1/2014 Branch of the Month
7/2013 Super Seller of the Month
12/2013 Branch Excellence Award
5/2013 Employee of the Month
12/2013 Branch Mascot Award
4/2013 Employee of the Month
10/2013 Branch Mascot Award
4/2013 District Employee of Month
9/2013 Branch Mascot Award
3/2013 Employee of the Month
7/2013 Employee of the Month
3/2013 District Employee of the Month
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