Customer Service Sales

( Summary of Qualifications

- Intuitive and success-driven professional equipped solid business acumen

encompassing sales and marketing operations, territory management, human

resource administration, and customer service

- Exceptional leader and team player with the ability to collaborate with C-

level executives, as well as to lead other professionals toward the

achievement of corporate goals and objectives

- Innovative and tactical thinker in developing and implementing process

improvement initiatives to guarantee seamless operations; as well as to

drive organizational productivity and profitability

- Effective communicator with proven expertise in interfacing with clients

to anticipate and deliver specific needs; as well as to convey corporate

mission;

- Expert problem solver; keen at analyzing data to formulate and execute

resolutions and necessary actions

( Areas of Expertise

. Staff Development and Supervision

. Cross-Collaboration and Communication

. Conflict Resolution and Decision-Making

. Tactical Planning and Implementation

. Inventory and Logistics Management

. Strategic Business Relationships

( Professional Experience

Heritage Home Group

Territory Director for Thomasville - Western ( St. Louis, MO 2013-2014

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< Managed six high-end furniture corporate retail stores across Western

United States including Texas, California, and Kansas; which involved the

administration of overall operations within the retail environment.

< Worked collaboratively with the chief executive officer (CEO) and senior

vice president (SVP) on the implementation of a new sales commission plan

for the designers by formulating $20M annual strategic sales plan.

< Full P&L responsibility for my specific Territory.

< Carried out human resource functions such as staff recruitment, hiring,

and termination, along with new hire training and payroll approval.

< Oversaw store's visual aspect, furniture placement, and merchandise

procurement.

< Administered accounts payable including payment for deliveries, product,

and utilities.

< Partnered with outside delivery company to ensure the timely delivery of

services to customers.

< Interfaced with clients to ensure prompt response and resolutions of all

issues and concerns; while providing top-quality customer service.

< Established reputation as top-producing territory director in sales by

providing an excellent customer experience.

Arhaus Furniture (2007-2013)

Assistant Manager ( Atlanta, GA 2012-2013

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< Rendered oversight to the daily functions of 10 sales staff, including

organization of work schedules, management of payroll, and administration

of opening and closing documents.

< Drove sales effort to guarantee the attainment of established sale goals.

< Proactively coordinated with the corporate office to maintain

comprehensive documentation of sales, inventory, and accounting; as well

as to align operations with current trend.

< Anticipated and provided client-specific needs through regular

interaction and communication.

Assistant Manager/Operation Manager ( Manhattan, NY 2011-2012

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< Took charge of supervising more than 15 sales staff and organizing

monthly schedule; while aligning work processes with established sales

goals.

< Expertly led inventory and logistics functions to maintain seamless store

operations.

< Established rapport with clients toward the development of long-term

business relationships.

< Actively corresponded with outside delivery services regarding the

delivery of merchandise.

Customer Service North Region Leader ( Walton, OH 2011

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< Spearheaded a team tasked to support the store operations across the

northern territory

< Integrated tactical solutions to effectively address and resolve customer-

related complexities and issues.

< Promoted cross-departmental collaborations toward the resolution of

problems relating to customer service.

Customer Service Specialist ( Walton, OH 2010-2011

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< Delivered first-rate customer service to guarantee excellent customer

experience.

< Teamed up with personnel from other departments in building productive

business relationships with the customers.

Summer Marketing Intern ( Walton, OH 2007-2009

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< Participated in the development of store promotions and advertisements.

< Handled the organization of sale pricing and catalogs.

( Education

Bachelor of Arts with a Degree in Business with Concentration in Marketing:

Jun 2010

Walker School of Business - Mercyhurst University, Erie, PA

Member, Mercyhurst Business Club (2006-2010)

( Technical Acumen

Microsoft Office Applications Torex Oracle Kronos ADP STORIS

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