Customer Service Representative
Resume:
J essica Ann Szczepanik
Plainfield, NJ 07060
*********@*******.***
CAREER OBJECTIVES: Innovative and adept educator and program manager with validated ability to instruct, inspire, and
lead students and peers while maintaining focus and acquisition. Precise communicator, able to effectively interact with diverse
populations at a variety of academic levels. Consistently perpetuate strong positive relationships with students, parents, faculty, peers,
community members and administrators. Self motivated with strong planning, organizational and leadership skills.
PROGRAM DEVELOPMENT EXPERIENCE:
Program Development Manager July 1, 2013 Present
The Occupational Center of Union County, Inc.
Roselle, NJ
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Screens potential businesses by analyzing market Investigates new grant foundations/partnerships to
support mission and program participants
strategies, potential, and financials; evaluating options
• Manages and demonstrates the process of
• innovative change effectively
Identifies viable business opportunity, researches
•
feasibility and writes a comprehensive business plan to Suggests areas for improvement in internal
execute the creation of the new business to present to processes along with possible solutions and ideas for
President including the development of resources new project possibilities
needed to complete individual projects
• Trains and supervises staff assigned to project
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• Prepares procedural manual, if cited as a project
Executes project work plan and revises as
requirement, for future use by staff
appropriate to meet changing needs and requirements
• Increases awareness of the benefits of the Center
• Prepares and develops quality assurance services in the Greater Union County area
procedures
• Actively markets OCUC services to the business
• Identifies and delivers engaging, informative, well and professional services communities, and solicits
organized presentations for marketing purposes individuals, service clubs and corporations for
• participation in agency events
Examines potential locations for project(s) and
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engages in various marketing strategies to educate the Creates well designed presentations to individuals
community on new project benefits and groups
• •
Ensures project documents are complete, current, Cultivates relationships that will benefit, and
are stored correctly and contain all necessary project resources that promote the mission of the Center
components for replication by new staff including initiating correspondence on behalf of the
• Center as needed
Analyzes, tracks, and makes recommendations on
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project profitability, revenue and utilization Supports the activities and mission of the
• organization by participating in and solely creating new
Prepares reports on anticipated funding and costs
fundraising, promotional marketing, community outreach
associated with a specific project and effectively
and educational events
communicates relevant project information to superiors
• •
Continues to upgrade professional skills through Writes all DOL and other grant submissions with
attendance of conference and training programs continual follow through on required paperwork
throughout the grant term
• Responsible for all CARF 3 year audit files Updates
and facilitates staff preparation per department
• Notifies managers of any changes needed to keep
current with CARF thinking and best practices
TEACHING & BUSINESS MANAGEMENT EXPERIENCE:
Center Director October 15, 2012 November 11, 2013
Huntington Learning Center
Springfield, NJ
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• •
enrolled students of all ages into the center conducted monthly teacher meetings to establish
communications between staff, students and parents
• conducted Initial and Interim Conferences with leading to growth and development of the Center
parents/students focused on the responsibility of initial
• participated in Student Focused/Event Focused
programming of student into an individualized
School Visits creating a link between local schools and
educational program tailor made to fit their specific
our students
needs
•
• marketing visits with focus on local
recruitment of all part time teachers and full time
businesses/schools developing relationships and
staff members
advertisement possibilities for the Center
• training of all full and part time staff members
• prepared and led daily meetings with full time staff
• creating Yearly and Monthly Goals for the Center members to continue communication, set goals and
Revenue/Budget create an effective learning environment
• •
participated in Regional Conference Calls bringing utilized LCOS documents, Concur Expense
specific attention to Center goals and revenue website, YTS loan applications to carry out daily
responsibilities and track growth of the Center
• responsible for all revenue into and out of the
•
Center management and creation of students
individualized curriculum
Secondary Education Teacher September 1, 2006 March 31, 2011
English/Language Arts Department
Perth Amboy High School
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• •
created lessons plans incorporating the school assisted students in increasing their HSPA scores
curriculum through differentiated instruction techniques and daily in
class performance tasks (outstanding recognition for
• produced classroom assessments including exams,
above average passing rates)
essay prompts, debates, group presentations and
• attended various workshops/meetings/instructional
discussions
conferences to strengthen curriculum writing knowledge,
• evaluated student work and maintained computerized
in class assessment techniques, technology
gradebook
incorporation in the classroom methods etc.
• lectured and conducted all classes formulating teacher
• Diversity Representative for Perth Amboy High School
based and student based instruction
• Class Advisor (September 2009 March 31, 2011)
• developed ninth grade curriculum individually to be
• Step Team Advisor (September 2009 March 31, 2011)
utilized in all sections/by all teachers of the
Fundamentals of English 1 Academic Block course • SAT evening class instructor (September 2007 June
• taught five sections of English Literature: Fundamentals 2010)
of English 1 Academic Block, English 2 Academic • Home Instruction tutor (September 2007 March 31,
American Literature up to the 1900s, Fundamentals of 2011)
English 2 Academic Block, English 3 Academic
American Literature 1900 to Present and English 3
academic/HSPA Block
Permanent Substitute Teacher March 29, 2005 May 13, 2005
High School English
East Brunswick High School
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• •
created lessons plans incorporating the school lectured and conducted all classes
curriculum • taught two sections of American Literature: Standard
• developed classroom assessments such as exams, College Prep and Unified Studies and two sections of
essay prompts, debates, group presentations and senior English Composition Honors
discussions • instructed students on Hamlet in its entirety and various
• evaluated student work and maintained computerized American Literature authors and works (i.e.: Frost,
gradebook Thoreau)
Home Instruction Tutor May 18, 2005 June 2006
Middlesex County Educational Services Commission
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• •
instructed students on Hamlet in its entirety at their own assisted each individual student with personal concerns
individualized pace or questions regarding the work
• •
provided my own lessons plans and assignments to be assisted students with their completion of exams and
handed in to classroom teacher as graded assignments work from other subject areas (minimum of 10 hours for
one student per week)
Substitute Teacher 2001 June 2006
East Brunswick School System
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• •
administered lesson plans given for a day of absence of provided the classroom with my undivided attention and
the classroom teacher assistance at all times, answering individual questions
when needed
• created a sense of stability and reassurance for the
teacher who was absent for the day
WORK EXPERIENCE:
Manager February 2005 June 2006
Blockbuster Inc.
East Brunswick, NJ
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• assist all customer service representatives in
performing their roles inside the store
• trained new and transferred employees within
our store
• closed store each night with responsibility of
counting down money drawers and making cash
deposits
• worked cooperatively with other employees to
attain a safe, helpful and productive work
environment
Manager Summers 2003 2010
“Tenth Avenue Freeze Out”
Belmar, New Jersey
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• full responsibility of running this business for the owners
• trained new workers in all aspects and duties to the store
• maintained and routinely cleaned all machines, handle
ordering and supplies for the business, and maintained
money into and out of the store
Key Carrier/Sales Associate 2000 2003
Payless Shoesource
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• customer service representative including duties such as
assisting customers with purchases, training other new
employees, cleaning the store
• key carrier responsibilities: opening and closing the
store, opening and closing all registers, counting out all
money and entering all pertinent information into
company computer systems, depositing money into
outside bank source at end of day
EDUCATION:
The Richard Stockton College Of New Jersey Sept 2000 Dec 2004
Pomona, New Jersey
Bachelor of Arts Arts and Humanities Literature / Minor French
G.P.A. 2.936
Successfully completed courses in: Philosophical Issues in Literature, Introduction to Literature, Literary Methodologies,
Contemporary American Fiction, Introduction to Literary Research, Classical Comedy, Greek Novel, Native North American Indian
Literature, Shakespeare, Senior Seminar Workshop, English Language and Grammar, Hypertext, Rise of the British Novel, Horror
Literature and Film, Readings in French Literature
“New Pathways to Teaching in New Jersey” June 21, 2005 May 2006
Middlesex County College/New Jersey City University
Alternate Route to Teacher Certification program. Graduate School Credit: total of 15 credits upon completion
New Jersey City University June 2010 May 2012
Jersey City, New Jersey
Current Program M.A. Urban Education: Teaching and Learning in Urban Schools
Cumulative G.P.A. – 3.94
Successfully completed courses in (following the 15 Masters credits from the “Pathways” program): Teaching Prejudice
Reduction (transferred from Kean University), Effective Literacy Techniques for English Language Learners, Rethinking the
Canon, Critical Issues in Urban Education, The Teachings of Shakespeare, Doing Teacher Research and finally Teacher
Research Seminar
CERTIFICATION AND RECOGNITION:
• Permanent Teaching Certificate Teacher of English, Department of Education State of New Jersey
• Middlesex County Substitute Teaching Certificate, Department of Education State of New Jersey
• Praxis English Language, Literature and Content Knowledge Score: 194
• Awarded “ETS Recognition of Excellence” award for a score that ranks within the top 15% of all test takers
who took assessment in previous years
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