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Customer Service Representative

Location:
Laval, QC, Canada
Posted:
November 04, 2014

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Resume:

J essica Ann Szczepanik

**** ****** ****** ***** *

Plainfield, NJ 07060

732-***-****

acgl1p@r.postjobfree.com

CAREER OBJECTIVES: Innovative and adept educator and program manager with validated ability to instruct, inspire, and

lead students and peers while maintaining focus and acquisition. Precise communicator, able to effectively interact with diverse

populations at a variety of academic levels. Consistently perpetuate strong positive relationships with students, parents, faculty, peers,

community members and administrators. Self motivated with strong planning, organizational and leadership skills.

PROGRAM DEVELOPMENT EXPERIENCE:

Program Development Manager July 1, 2013 Present

The Occupational Center of Union County, Inc.

Roselle, NJ

• •

Screens potential businesses by analyzing market Investigates new grant foundations/partnerships to

support mission and program participants

strategies, potential, and financials; evaluating options

• Manages and demonstrates the process of

• innovative change effectively

Identifies viable business opportunity, researches

feasibility and writes a comprehensive business plan to Suggests areas for improvement in internal

execute the creation of the new business to present to processes along with possible solutions and ideas for

President including the development of resources new project possibilities

needed to complete individual projects

• Trains and supervises staff assigned to project

• Prepares procedural manual, if cited as a project

Executes project work plan and revises as

requirement, for future use by staff

appropriate to meet changing needs and requirements

• Increases awareness of the benefits of the Center

• Prepares and develops quality assurance services in the Greater Union County area

procedures

• Actively markets OCUC services to the business

• Identifies and delivers engaging, informative, well and professional services communities, and solicits

organized presentations for marketing purposes individuals, service clubs and corporations for

• participation in agency events

Examines potential locations for project(s) and

engages in various marketing strategies to educate the Creates well designed presentations to individuals

community on new project benefits and groups

• •

Ensures project documents are complete, current, Cultivates relationships that will benefit, and

are stored correctly and contain all necessary project resources that promote the mission of the Center

components for replication by new staff including initiating correspondence on behalf of the

• Center as needed

Analyzes, tracks, and makes recommendations on

project profitability, revenue and utilization Supports the activities and mission of the

• organization by participating in and solely creating new

Prepares reports on anticipated funding and costs

fundraising, promotional marketing, community outreach

associated with a specific project and effectively

and educational events

communicates relevant project information to superiors

• •

Continues to upgrade professional skills through Writes all DOL and other grant submissions with

attendance of conference and training programs continual follow through on required paperwork

throughout the grant term

• Responsible for all CARF 3 year audit files Updates

and facilitates staff preparation per department

• Notifies managers of any changes needed to keep

current with CARF thinking and best practices

TEACHING & BUSINESS MANAGEMENT EXPERIENCE:

Center Director October 15, 2012 November 11, 2013

Huntington Learning Center

Springfield, NJ

• •

enrolled students of all ages into the center conducted monthly teacher meetings to establish

communications between staff, students and parents

• conducted Initial and Interim Conferences with leading to growth and development of the Center

parents/students focused on the responsibility of initial

• participated in Student Focused/Event Focused

programming of student into an individualized

School Visits creating a link between local schools and

educational program tailor made to fit their specific

our students

needs

• marketing visits with focus on local

recruitment of all part time teachers and full time

businesses/schools developing relationships and

staff members

advertisement possibilities for the Center

• training of all full and part time staff members

• prepared and led daily meetings with full time staff

• creating Yearly and Monthly Goals for the Center members to continue communication, set goals and

Revenue/Budget create an effective learning environment

• •

participated in Regional Conference Calls bringing utilized LCOS documents, Concur Expense

specific attention to Center goals and revenue website, YTS loan applications to carry out daily

responsibilities and track growth of the Center

• responsible for all revenue into and out of the

Center management and creation of students

individualized curriculum

Secondary Education Teacher September 1, 2006 March 31, 2011

English/Language Arts Department

Perth Amboy High School

• •

created lessons plans incorporating the school assisted students in increasing their HSPA scores

curriculum through differentiated instruction techniques and daily in

class performance tasks (outstanding recognition for

• produced classroom assessments including exams,

above average passing rates)

essay prompts, debates, group presentations and

• attended various workshops/meetings/instructional

discussions

conferences to strengthen curriculum writing knowledge,

• evaluated student work and maintained computerized

in class assessment techniques, technology

gradebook

incorporation in the classroom methods etc.

• lectured and conducted all classes formulating teacher

• Diversity Representative for Perth Amboy High School

based and student based instruction

• Class Advisor (September 2009 March 31, 2011)

• developed ninth grade curriculum individually to be

• Step Team Advisor (September 2009 March 31, 2011)

utilized in all sections/by all teachers of the

Fundamentals of English 1 Academic Block course • SAT evening class instructor (September 2007 June

• taught five sections of English Literature: Fundamentals 2010)

of English 1 Academic Block, English 2 Academic • Home Instruction tutor (September 2007 March 31,

American Literature up to the 1900s, Fundamentals of 2011)

English 2 Academic Block, English 3 Academic

American Literature 1900 to Present and English 3

academic/HSPA Block

Permanent Substitute Teacher March 29, 2005 May 13, 2005

High School English

East Brunswick High School

• •

created lessons plans incorporating the school lectured and conducted all classes

curriculum • taught two sections of American Literature: Standard

• developed classroom assessments such as exams, College Prep and Unified Studies and two sections of

essay prompts, debates, group presentations and senior English Composition Honors

discussions • instructed students on Hamlet in its entirety and various

• evaluated student work and maintained computerized American Literature authors and works (i.e.: Frost,

gradebook Thoreau)

Home Instruction Tutor May 18, 2005 June 2006

Middlesex County Educational Services Commission

• •

instructed students on Hamlet in its entirety at their own assisted each individual student with personal concerns

individualized pace or questions regarding the work

• •

provided my own lessons plans and assignments to be assisted students with their completion of exams and

handed in to classroom teacher as graded assignments work from other subject areas (minimum of 10 hours for

one student per week)

Substitute Teacher 2001 June 2006

East Brunswick School System

• •

administered lesson plans given for a day of absence of provided the classroom with my undivided attention and

the classroom teacher assistance at all times, answering individual questions

when needed

• created a sense of stability and reassurance for the

teacher who was absent for the day

WORK EXPERIENCE:

Manager February 2005 June 2006

Blockbuster Inc.

East Brunswick, NJ

• assist all customer service representatives in

performing their roles inside the store

• trained new and transferred employees within

our store

• closed store each night with responsibility of

counting down money drawers and making cash

deposits

• worked cooperatively with other employees to

attain a safe, helpful and productive work

environment

Manager Summers 2003 2010

“Tenth Avenue Freeze Out”

Belmar, New Jersey

• full responsibility of running this business for the owners

• trained new workers in all aspects and duties to the store

• maintained and routinely cleaned all machines, handle

ordering and supplies for the business, and maintained

money into and out of the store

Key Carrier/Sales Associate 2000 2003

Payless Shoesource

• customer service representative including duties such as

assisting customers with purchases, training other new

employees, cleaning the store

• key carrier responsibilities: opening and closing the

store, opening and closing all registers, counting out all

money and entering all pertinent information into

company computer systems, depositing money into

outside bank source at end of day

EDUCATION:

The Richard Stockton College Of New Jersey Sept 2000 Dec 2004

Pomona, New Jersey

Bachelor of Arts Arts and Humanities Literature / Minor French

G.P.A. 2.936

Successfully completed courses in: Philosophical Issues in Literature, Introduction to Literature, Literary Methodologies,

Contemporary American Fiction, Introduction to Literary Research, Classical Comedy, Greek Novel, Native North American Indian

Literature, Shakespeare, Senior Seminar Workshop, English Language and Grammar, Hypertext, Rise of the British Novel, Horror

Literature and Film, Readings in French Literature

“New Pathways to Teaching in New Jersey” June 21, 2005 May 2006

Middlesex County College/New Jersey City University

Alternate Route to Teacher Certification program. Graduate School Credit: total of 15 credits upon completion

New Jersey City University June 2010 May 2012

Jersey City, New Jersey

Current Program M.A. Urban Education: Teaching and Learning in Urban Schools

Cumulative G.P.A. – 3.94

Successfully completed courses in (following the 15 Masters credits from the “Pathways” program): Teaching Prejudice

Reduction (transferred from Kean University), Effective Literacy Techniques for English Language Learners, Rethinking the

Canon, Critical Issues in Urban Education, The Teachings of Shakespeare, Doing Teacher Research and finally Teacher

Research Seminar

CERTIFICATION AND RECOGNITION:

• Permanent Teaching Certificate Teacher of English, Department of Education State of New Jersey

• Middlesex County Substitute Teaching Certificate, Department of Education State of New Jersey

• Praxis English Language, Literature and Content Knowledge Score: 194

• Awarded “ETS Recognition of Excellence” award for a score that ranks within the top 15% of all test takers

who took assessment in previous years



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