Salesforce SME
Resume:
Suhel A Pathan
Sr. SalesForce.com Consultant
Contact: 323-***-****
E-mail: *****.*********@*******.***
Professional Summary:
Around 6 years of Extensive and Progressive IT Experience in the areas of
Analysis, Design, Developing, Testing and Implementation of Enterprise
level applications. Technical with Salesforce.com/Force.com platform in
providing CRM and CPQ solution.
. 6 years of Salesforce platform development experience in designing and
development of custom applications built on Salesforce.com platform and
administration.
. Building custom applications using APEX classes, Apex Triggers,
Visualforce pages and Controllers, integration (SOAP, REST based) with
SAP enterprise applications and .net applications using SAP PI.
Building .net tools based on SFDC Enterprise/Partner APIs.
. Strong expertise on creation of standard and custom objects and workflow
rules, Apex class, Visualforce, S-controls, APEX Triggers, Apex Test
Class development, JavaScript, AJAX Toolkit, data cleansing tools,
scheduled and batch jobs.
. Strong expertise in usage of ant based Force.com migration tool, change
sets and Eclipse based deployment.
. Salesforce Developer, Advance Developer (1st phase cleared) and
Administrator Certification.
. Ability to independently perform Analysis development, testing,
implementation, documentation.
. Ability to work independently and engage supervisor as needed and to
handle full workload and meet proposed deadlines.
. Experience in interacting directly with Stakeholders, SMEs and end users
to gather and translate
Requirements into detailed project development strategies for effective
deployments
. Expert in using analysis techniques to uncover client requirements such
as creating Use Case
Models, Business Process Flows, Workflow Analysis and Unified Modeling
Language (UML)
Diagrams
Technical Skills:
CRM Applications Salesforce.com: Sales Cloud, Service Cloud,
Force.com: Custom Cloud
Salesforce.com: Reporting and Analytics of Sales,
Service and Custom Cloud
Business Service Requests and Activities, Opportunities, Quotes
Processes and Proposals, Order Management, Campaign Management,
Case Management, Contract Management, Pricing,
Approval, Partner Deal Registration, Data Cleansing and
De-duplication, Agreements and Entitlements
Salesforce.com Sales Cloud: Salesforce automation including Leads, Web
Modules to Lead, Accounts,
Contacts, Opportunities, Contracts, Forecasting,
PriceBooks, Products,
Partner Portal, Quotes
Service Cloud: Cases, Solutions, Ideas, Customer
Portal, Customer Self
Service portal, Web to Case, Email to Case, Knowledge
base, SLAs
Sales Cloud: Salesforce automation including Accounts,
Contacts,
Opportunities, Contracts, Price Books and Products,
Partner Portal
Service Cloud: Cases, Ideas, SLAs, web to case, email
to case,
Custom Cloud: Custom object development, Customer
Portal, Sites
AppExchange Quoting solution: Big Machines
Modules
Configuration SFDC Standard Object Configuration: Campaigns, Leads,
Skills Accounts, Contacts, Opportunities, Price Books,
Products, Assets, Contracts, Cases, Solutions, Ideas,
Cases, Solutions, Ideas, Queues, Quotes
and Custom Object development
Field creation, Page Layout creation/editing, Related
list customization, Record Types, Field Level and
Object level security, role hierarchies, sharing
models, Workflow: time-dependent actions, field
updates, email alerts, task creation
Reports
Dashboards
Formula Fields and Cross Object Formula Fields
Overall User Management
Reports, Dashboards, Formula Fields
Web to Lead, Web to Case
Customer Portal, Partner Portal,Self Service Portal,Salesforce.com Sites
Overall User Management,Security and Sharing Model
Translation Workbench
Email and Document Templates
Data Migration Data Analysis, Data Cleansing, Data Normalization, Data
Skills & Tools Migration, Salesforce.com Data Loader
Data Analysis
Data Cleansing
Data Normalization
Data Migration
Salesforce.com Data Loader
Salesforce.com Excel Connector
Customization Apex, Visualforce Pages and Controllers, Trigger
Skills: development, Sites,
Programming Salesforce.com API, salesforce.com import wizard, Ajax,
languages Java, C.
Force.com and JavaScript, SQL, SOQL, SOSL, HTML, XML, JSP.
otherwise Batch Apex, Web Service methods, Sandbox Management,
Deployment
Management, Eclipse-managed development and deployment,
Test method design and implementation, Apex Scheduler
Direct TV, El-Segundo - CA
Feb-2014 to Present
Senior Salesforce.com Consultant
DirecTV is an American direct broadcast satellite service provider and
broadcaster based in El Segundo, California.
. Managing the Business Requirements and architecting the complete
Solution in Salesforce
. Creating Functional Specification Document along with Requirement
Traceability Matrix.
. Implementation of business logic using Apex classes, triggers,
Controller and Visual force pages.
. Creating objects, fields, Record Types, workflows, approvals
processes, Escalation rules,
Assignment rules, validation rules, data migration activities, custom
page layouts, and
Force.com platform customization.
. Handled Administrative work when required (Managing users, Security
controls, Translation
Workbench and Data management).
. Support work for Account, Contact, Lead & opportunity, Product &
Pricing, Contract, Cases,
Territory, Campaign, Contract and generating quotes.
. Develop and maintain Report & dashboards.
. Data loading (import, export, delete) activities through Apex data
loader, QA Testing when required (HP mercury QC tool).
. Developed various Tabs, Components and Visual Force Pages and
Controllers.
. Created custom controllers implementing complex code for Sales Force,
VF pages
. Manage customers with profiles, permission sets, roles, and sharing
rules in customer portal.
. Responsible for all the activities related to Data Loader, uploading
data in CSV files into Salesforce.com and for checking the correctness
of the data.
. Worked on Bulk Triggers, Nested Queries and had written code for
Future methods by calling it from triggers.
. Integrated using SOAP based web services by generating the necessary
stubs from the WSDL files for extracting the data from the homegrown
applications by using the homegrown web services.
. Worked in converting Notes Application to force.com applications and
also Used the Debug Log and System Log Console to catch exceptions.
. Created batch classes, which can be invoked programmatically at
runtime using APEX.
. Performed unit testing for every written code and always wrote test
methods with code coverage of 75% minimum.
. Interacted with Business Analysts and Developers to design better test
plan and strategies based on the requirements of the business.
. Prepared documentations like Testing Progress, Test coverage and
providing status to Project Manager.
. Deployment of code from sandbox to production using Force.com IDE
tool.
Environment: Salesforce.com, Visual force, Security Controls,
Escalation rules, Assignment rules, Record types, Custom objects and
Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL,
SOSL, Apex, Java Scripts.
The Doctors Company, Napa Valley - CA
Jun 2013-Jan 2014
Lead Salesforce.com Consultant (Remote)
The Doctors Company is a medical malpractice insurance company
headquartered in Napa, California USA.
Responsibilities:
. Lead Design, Development, implementation and technical solutions for 3
complete implementations for above client
. Provide technical design and solution on how the legacy systems to be
transformed into Force.com applications.
. Provide complete support on functional and technical needs for client.
Conduct QA, UAT and rollout per the need and schedule of clients.
. Provide all the technical and functional documents for the
implementation and conduct the user training if needed.
. Extensively involved in design and configuration of Objects, Page-
layouts, record types, search layouts, list views, validation rules,
workflows, custom buttons, custom link, report types, reports, and
dashboard
. Integrated with the REST Web Services from external systems to set
fields in Assets object in salesforce.com.
. Developed Batch Apex classes for performing callouts to the web
service and overcoming the 'Too many callouts' error.
. Done Scheduler Class for calling the Batch Apex classes to bulk enable
and disable assets.
. Designed, developed and deployed Visual Force pages, Controller
Classes for web based tool called 'Finance Calculator'. Done the
changes to the tool using internationalization concepts and deployed
it to Chile, Australia and Canada.
. Created a Visual Force page and controller to get the user inputs and
perform the callout. Integrated with HTTP-POST based Collection
Letters Web Service to get the Bases64 encoded text in response.
Decoded the data and saved in the attachments.
. Worked in an agile development environment, where the requirements
were given as we go. Participated in stand up meetings to give the
updates.
Environment: Force.com IDE, Custom objects, Triggers, Batch Jobs,
Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, SQL
Server 2008, Workflow & Approvals, Apex Classes and Visualforce.
T-Mobile, Bellevue, WA
September 2012 - May 2013 Senior Consultant Salesforce.com
Responsibilities:
. Designed, and developed Apex Classes, Controller Classes, extensions
and Apex Triggers for various functional needs in the application
. Developed and deployed intricate workflows and approval processes
relating to all recruiting activities - Record status alerts, Email
alerts, High priority approvals, Task delegation, time based workflow
triggers, workload queues.
. Extensive experience in designing of Custom Objects, Custom Fields,
Picklist, Role Based Page Layouts, Workflow Alerts and Actions,
Workflow Approval, Validation Rules, Approval Processes, Custom Tabs,
Custom Reports, Report Folders, Report Extractions to various formats,
Design of Visual Force Pages, Snapshots, Dashboards, and Email
generation according to application requirements.
. Used Data Loader for insert, update, and bulk import or export of data
from Salesforce.com objects. Used it to read, extract, and load data
from comma separated values (CSV) files
. Used Data Loader for insert, update, and bulk import or export of data
from Salesforce.com objects.
Environment: Saleforce.com platform, Visual Force (Pages, Component &
Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow &
Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security
Controls, Sandbox data loading,
HP, Palo Alto - CA July 2009 - Sept 2012
BigMachines /Salesforce.com
Responsibilities:
. Implemented various segments of Commerce, Integration, and Document
engine.
. Develop and Support CPQ application (BigMachines)
. Working with BML to create Configuration/Commerce rules & Library
functions
. working with layout editors to create configuration, commerce UI
. Integrate Salesforce.com with the organization's ERP and finance
systems, deliver real-time sales and support information to company
portals, and populate critical business systems with customer
information
. Customized page layouts for Opportunity, Contacts, and Accounts
. Used Data Loader for insert, update, and bulk import or export of data
from Salesforce.com objects.
. Defined lookup and master-detail relationships on the objects and
created junction objects.
. Worked on various Salesforce.com standard objects like Accounts,
Contacts, Cases, Leads, Campaigns, Reports and Dashboards
. Developed many custom Reports using the Report Builder according to
the need of the organization
. Implemented "Email to Case" for automatic case creation.
. Created custom Dashboards for manager's home page and gave
accessibility to dashboards for authorized people.
. Implemented Customer Portal for business requirements.
. Setup field level security for custom objects.
. Collaborated with the team to configure analytical snapshots for
forecasting purposes.
. Designed, and developed Apex Classes and Apex Triggers for functional
needs in the application.
. Worked with Visual force components to customize captions, headers and
footers of a table and to embed a standard list view of an object
. Used Data Loader for insert, update, and import, export of data from
Salesforce.com objects
Environment: Saleforce.com platform, Visual Force (Pages, Component &
Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow &
Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security
Controls, Sandbox data loading.
Amazon, Seattle - WA
December 2008 -Jun 2009 Jr. Salesforce.com
Consultant
Responsibilities:
. Performed duties of daily Salesforce.com Admin duties like user
support, data loading, Configuration work
. Documented user requirements and translated them to Development team
for custom work
. Performed QA testing of development work in Sandbox and transitioning
the custom work to production environment upon testing the
functionality end to end.
. Environment: Saleforce.com platform, Visual Force (Pages, Component &
Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow
& Approvals, Reports, Custom Objects, Custom Tabs, Email Services,
Security Controls, Sandbox data loading
Contact this candidate