Customer Service Manager

J e s u s H e c h ava r r i a

*** ******* ***** ****************@*****.***

Edison, NJ 08817 Cell: 732-***-**** or Home: 732-***-****

O C E A N E X P O R T T R A F F I C M A N AG E R

I N T E R N AT I O N A L L O G I S T I C S / A C C O U N T I N G

Multi faceted, resourceful, and decisive management professional with comprehensive, yet diverse experience in international

logistics, ocean export, customer service and accounting. Results oriented and proactive leader with Bachelor of Science in

Business Administration Specializing in Accounting seeks a position that will effectively utilize academic credentials,

extensive experience, and training. Forward thinking and collaborative manager with excellent communications and

interpersonal abilities to build rapport with clients, staff and other key stakeholders to problem solve while ensuring positive

long term customer relations and excellent service.

AREAS OF EXPERTISE

Logistics Ocean Export Customer Service Bookings Overseas Cargo Coordination

Export Dispatch Report Documentation Electronic Filings Bills of Lading Invoicing

Rate Quotations Cargo Liaison Payroll Accounts Payable/Accounts Receivable

Tax Audits Accounting Functions Freight Forwarding Administrative Services

Language Fluency: English and Spanish

Technical Proficiency:

Microsoft Office Suite: Word, Excel, PowerPoint; Descartes; EZ Freight; Type 45 wpm

PROFESSIONAL EXPERIENCE

DB Schenker Inc. Mar 2010 – Jul 2014

Ocean Export / Customer Service

Oversaw and managed ocean export and customer service for Forestry Products and Recyclables.

Prepared required documentation, billed carriers and customers, and completed other reports.

Managed customer service, problem solving, and resolution of issues to ensure excellent service.

Liner American Services Jun 2008 – May 2009

Export Traffic Supervisor

Oversaw and managed logistics for Ocean Department with responsibility for processing bookings, overseas cargo

coordination with agents, and customer service.

Collaborated with various steamship lines for bookings, coordinated with intermodal loading, and processing of

work orders.

Managed and maintained file controls for company profits reports.

Yusen Global Logistics Oct 2004 – Jun 2008

Export Traffic Coordinator

Managed coordination of LCL and FCL with global steamship lines and airlines.

Prepared bills of lading, air waybills, and ocean bills of lading; performed electronic filings.

Oversaw ocean reports; processed invoices for payment to vendors.

Alhoma Lumber Dec 2003 – Sep 2004

Export Traffic Coordinator

Managed bookings, coordinated rates for sailing with different steamships or transport by trucking companies.

Oversaw export dispatch, processed tally, customer’s orders, and prepared equipment control reports.

Processed invoices for vendors; prepared bills of lading, and performed electronic filings.

Je sus Hechavar r ia Page 2

Evergreen America Inc. Steam Ship Line Feb 2001 – Dec 2003

Export Department Coordinator

Managed all worldwide bookings, rate quotes, preparation of export hazardous manifest, documents related to letter

of intent and customs validation.

Prepared export vessel load list and other related cargo breakdowns, space allocations, and maintenance of vessel

files.

Collaborated with various authorities to finalize the cargo load working with the port, US Customs, stevedores, and

captain of the vessel.

Responsible for proofreading out port bill of lading and express bill of lading release.

Managed cargo diversion and follow up, import and export dispatch, and processed invoices for payments to vendors

and customers.

Antillean Marine Shipping Corp. – Miami, FL Aug 1997 – Jan 2001

Assistant Manager – Import Department

Oversaw and managed all manifests and bills of lading of import for US Customs entry and releases, vessel arrivals,

customs and agriculture holds.

Managed equipment control through the system.

Assisted customers with problem solving, complaints, and inquiries to ensure positive customer relations.

CPC International / Iberia Foods Corp. – Brooklyn, NY Jul 1993 – Jan 1997

Accounts Payable Supervisor / Traffic Import Manager

Oversaw and managed all international and domestic merchandise received.

Prepared payroll for independent contractors and processed ADP payroll for staff.

Managed accounts receivable and accounts payable of various clients.

Rodriguez & Company, CPA – Bronx, NY May 1992 – Jun 1993

Junior Accountant

Provided accounting support with preparation of cash receipts and disbursement journal entries for all entities.

Managed accounts receivable and accounts payable for various clients; provided customer support for aged accounts

receivable.

Participated in audits for Federal, State and New York City income taxes.

Education

JERSEY CITY STATE COLLEGE, JERSEY CITY, NJ – BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION SPECIALIZING IN

ACCOUNTING, MAY 1993

Contact this candidate