20+ years of experien

Natallia Krazhava

** **** **. *** * Locust Valley, NY 11516 516-***-**** ****************@*****.***

SUMMARY:

Highly organized, energetic, and multilingual customer service professional with 20+ years of experience in

both food establishments and retail store settings. Possesses mature professional presentation and demeanor,

passion for excellence, and flexibility to respond to the demands of fast-paced environment. Recent graduate

of Business Skills program seeking to contribute to office environment.

SKILLS:

• Customer Service Excellence

• Good Oral and Written Communication

• Attentive Listener

• Microsoft Word, Excel, PowerPoint, and Outlook Proficient

• Internet Research

• Exceptional cash handling accuracy

• Familiar with Computerized Cash Registers, Scanners, and POS Systems

• Fluent Russian and Belorussian, Conversational Spanish

• Telephone Etiquette

EXPERIENCE:

Dolce, Sweetness in Life, New York, NY

2010--2014

Cashier, Counter Attendant

• Delivered consistent exemplary customer service by customizing orders based on customers’ needs

• Demonstrated leadership quality by taking on responsibilities when needed, as well as strong follow-

up skills

• Exhibited ability to extract, analyze, and report information

• Displayed team-player attitude, flexibility in work hours, and willingness to fill in for absent

employees

• Efficiently handled all kind of financial transactions and payments processing; possess outstanding

numerical and mathematical understanding

•

Carnival Cruise Line, Casino Department, Miami, FL

2007-2010

Casino Dealer

• Demonstrated ability to learn new organizational process, workflow, policies and procedures with

minimal ramp-up time

• Exceled within a service-oriented company; communicated effectively with customers from diverse

backgrounds

• Succeeded in quick complaint resolution; commended by supervisor for ability to resolve problems

and avoid escalation of issues

Emerald Seas Management LTD Ferry Boat “Caribbean Express”

Fort Lauderdale, FL

Bar waitress

Ensured guests’ satisfaction from initial greeting through order completion by anticipating guests’ needs

Reflected company commitment to customers by maintaining professionalism

Honored with repeated rewards for high sales volume; named “Employee of the Month” several times

Central Market, Gomel, Belarus 1997-2004

Store Manager

Managed sales report preparation, inventory and cost control, ordering stock, bank and cash entry, employees

training and evaluation

Implemented delivery service for the local area

Organized and promoted sales events to increase seasonal revenue

Improved security procedures for loss prevention

1986-1997

Rosinka, Gomel, Belarus

Sales Associate

Opened and closed the store; arranged and refreshed display

Exhibited exemplary interpersonal skills, team player mindset and exceptional cash-handling accuracy

Built and maintained enduring customer relationships to boost sales and generate repeat business

Excelled in listening to customer needs, articulating product benefits and creating solutions that provided

value to the customers

EDUCATION:

Grace Institute, New York, NY

2014

Business Skills Training Certificate, Student Achievement Award For Perfect Attendance

Gomel Cooperative College, Gomel, Belarus

1986-1988

Diploma of Food Quality Expert, Associate Degree

CERTIFICATIONS:

Qualifying Certificate In Food Protection, New York, Department Of Health And Mental Hygiene

2011

TOEFL Preparation Course ZONI Language Center

Miami Beach, FL

2010

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