Customer Service Representative

Dana Schwarz 815-***-****

**** **** *** ****** ****, IL 60097 *********@*******.***

Professional Profile

Hard-working, multi-tasking professional offering excellent communication and computer skills. Meets deadlines and

performs beyond expectations; welcomes new challenges.

Exceptional organization Positive and friendly

Superior attention to detail Excellent work ethic

Excellent communication skills Strong interpersonal skills

Customer service orientated Works well under pressure

Professional Experience

Snap-on Industrial, Crystal Lake, IL 1999-2012

Accounts Receivable Supervisor Nov 2008 – Mar 2012

Achievements:

1. Effectively reduced Days Sales Outstanding from 76 days to 38 days to be the lowest in the

organization

2. Reduced bad debt reserve from over $5M to $67K

1. Successfully implemented new technologies and process automation to encourage continuous

improvement.

1. Created accounting reports summarizing accounts receivable data to distribute to upper

management

Responsibilities:

1. Managed 19 employees responsible for all aspects of cash applications and collections

1. Weekly accounting metrics to headquarters; monthly individual metrics to A/R team

1. Update Policies/procedures as necessary

Sales and Commission Administrator Mar 2001 – Nov 2008

Achievements:

3. Successfully implemented process automations to encourage continuous improvement

Responsibilities:

2. Manage sales and commissions for 360+ Industrial Sales reps with top notch accuracy

2. Process commission payroll biweekly

2. Coordinate with CTI in regards to Commission software, performance and changes needed

1. Metrics Reporting for upper management

1. Sarbanes Oxley Price Change audit reports

Dana Schwarz•815-***-****•*********@*******.***

Page 2 of 2

Customer Service Representative Jan 2001 – March 2001

Responsibilities:

3. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call

center environment

3. Resolved service, pricing and technical problems for customers by asking clear and specific

questions

3. Quoted prices, credit terms and other bid specifications.

2. Answered customers' questions regarding products, prices and availability

Accounts Receivable Associate Oct 1999 – Jan 2001

Achievements:

4. Created Accounting training manual

Responsibilities:

4. Cash Applications

4. Trained new employees

3. Posted receipts to appropriate general ledger accounts

4. Researched and resolved account statement discrepancies

5. Monitored payments due from clients and promptly contacted clients with past due payments

Education

McHenry County College, Crystal Lake, IL

Certificate in Medical Administration (projected Dec 2014 completion)

Associate of General Education May 2000

Certificate in Microcomputer Skills May 2000

Contact this candidate