Sales Manager

Demi Barbos

Hoffman Estates, IL *****

**********@*****.*** / cell : 224-***-****

PROFILE

An experienced, self-motivated, driven, competitive, hands-on hospitality

professional, who provides outstanding results to both top and bottom

line. A contageous passion and enthusiasm, along with a great eye for

detail. A natural talent for proactively developing strategies, and

implementing systems to achieve maximum guest satisfaction and

operational excellence. Exceptional in motivating and retaining

employees, resulting in highest quality standards and associate

satisfaction. Skilled communicator able to bridge gaps between owners,

executive committee and service staff. Determined problem-solving

abilities, revenue driven, and the ability to prioritize multiple tasks

in a fast paced environment.

SUMMARY QUALIFICATIONS

. Administration - Profound knowledge of business and management

principles involved in strategic planning, resource allocation, human

resources modeling, leadership technique, and coordinating of people

and resources.

. Sales - Profound knowledge of principles and methods for showing,

promoting, and selling product and services.

. Human Resources - Profound knowledge of principles and procedures for

personnel recruitment, selection, training, compensation and benefits,

labor relations and negotiation, and personnel information systems.

. Clerical - Profound knowledge of administrative and clerical procedures

and systems, such as Microsoft Office, OnQ, MSI, Reserve, Opera,

SalesPro and Payroll applications.

. Accounting - Profound knowledge of economic and accounting principles

and practices, banking, AR/AP, budget development and the analysis and

reporting of financial data.

. Training - Knowledge of principles and methods for curriculum and

training design, teaching and instruction for individuals and groups,

and the measurement of training effectiveness.

WORK EXPERIENCE

2012- present DIAMOND HOSPITALITY - Quality Assurance Property Inspector

Responsible for effectively conducting inspections for various brand

assurance programs according to specific client requirements. Deliver

meaningful and accurate summary presentations of the evaluation findings

to key property level executives.

2012- 2014 HAWTHORN SUITES BY WYNDHAM

Task Force General Manager

Responsible for the overall success of the hotel, meeting or exceeding

planned objectives for revenue and profit, and ensuring guest

satisfaction and product quality standards are met. Manage all areas of

the hotel in accordance with brand standards to achieve a friendly

atmosphere of superior guest service and product quality. Provide

exemplary performance for staff to follow. Maximize revenue through the

Yield Management and inventory control systems. Oversee all accounting

functions, including, but not limited to, accounts payable, accounts

receivable, petty cash, payroll and ordering procedures. Responsible

leading the sales department, for revenue production for the hotel, and

meeting or exceeding planned revenue objectives for occupancy and average

daily rate (ADR). GM training completed.

2006 - 2011 HYATT SUMMERFIELD SUITES, Schaumburg, Illinois

Assistant General Manager

Worked directly with the General Manger to manage all activities of the

property including Human Resources, Maintenance, Sales, Accounting, A/P,

A/R, Housekeeping and Front Office Operations. Performed all duties of

General Manager at times when property was without a General Manager (up

to 4 months at a time). Performed goal setting, motivation/discipline of

employees, labor expense control, control of general expenses and

resolving guest related issues in accordance with the company

goals/budgets. Ensure that quality standards are met in all areas of the

hotel as it relates to the appearance, levels of maintenance and

cleanliness; establish and maintain preventative maintenance programs to

protect the physical assets of the hotel. Oversee the guest service

function to ensure corrective action is taken to resolve guest complaints

and ensure superior guest service is delivered.

2006 HOMEWOOD SUITES BY HILTON, Schaumburg, Illinois

Guest Service Agent

Focused 100% on Guest Satisfaction. Ensured that all shift close reports

were accurate. Passed on leads to Sales Department. Communicated daily

needs of guests to Housekeeping Department. Communicated any problems to

Maintenance Department and followed up that issues were resolved.

2005 ACCURATE FINANCE INC., Buffalo Grove, Illinois

Senior Loan Coordinator

Obtained loan and credit documents, appraisals and any additional

information necessary to complete loan files. Ensured all documentation

was accurate and complete

EDUCATION

2007 Harper College, Palatine, Illinois - Associate in Applied

Science Degree, Financial Services

Additional Courses completed at Harper College: Advanced Management,

General Management, Financial Management, Small Business Management, Real

Estate Sales Professional

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