Administrator, Operations Division

DONNA M. MASSETT

*** ********** ***** . ********** ** 07748 . ********@***.*** . 732-241-

3141

BUSINESS ADMINISTRATION

Administration - Office Management - Procurement & Payment

QUALIFICATIONS

Background encompasses vast and diverse business knowledge gained through

daily responsibilities performed in the positions of Executive Secretary,

Administrator and Security Coordinator Supervisor. Excel in organizational

skills, time management and communication. Proficient in Word, Excel,

Powerpoint, Outlook, Peoplesoft, SAP. Experienced in dictaphone, typing,

scheduling, supervising, procurement and billing, budgets, contracts,

customer service, special event planning. .

PROFESSIONAL EXPERIENCE

The Port Authority of New York & New Jersey

Newark Liberty International Airport

Security Control Coordinator 2012 - Present

. Supervisor Security ID Office ensuring a seamless badging process is

provided to the airport community. Oversee the day-to-day operation

of the Airport Security ID Office including daily operation,

scheduling, overtime and workflow. Ensure excellent customer service

is provided to everyone we assist.

. Approve/Deny Criminal History Records Check - Review Criminal History

Records Check results to approve or deny for SIDA badge issuance in a

concise and expeditious manner.

Administrator, Airport Operations Division

2000 - 2012

. Maintain contract payments insuring efficient performance of delivery

of services. Invoice entry using SAP software, follow up with

approvers, payment tracking and maintain contract dollar spreadsheet

for dependable review on a constant, reliable basis. Create new

purchase orders related to contract specification working with other

departments to insure a timely result. Troubleshoot problem invoices

for Division insuring seamless outcome.

. Prepare and establish budget; track budget expenditures on a monthly

basis. BudgetPro knowledge.

. Coordinate staff training and development programs ensuring

appropriate representation at all required training for shift

employees.

. Plan, Develop and Manage special events; Job Fairs, Family Day,

Career Day,

Take Kids to Work Day, Holiday Music Festival, etc.

DONNA M. MASSETT . PAGE 2

. Respond to customer complaints in timely fashion, investigating each

incident thoroughly to provide a meaningful response to the customer

and identifies any operational issues that need to be addressed.

. Create and process Safety Award Program for 100 field employees.

Executive Secretary to the General Manager 1994

- 2000

. Maintain calendar, travel arrangements, expense accounts summarized.

. Typing, Dictaphone, mail organization and management.

. Communication with Port Authority top level executives, Governor's

Office, Commissioner's and Airline Vice Presidents and Chief Executive

Offices.

. Successfully handled and channeled customer complaints to proper

authority.

. Powerpoint presentations prepared for viewing.

Secretary to Manager, Airport Facilities Division

1992 - 1994

Secretary to Manager, Automotive Division

1990 - 1992

. Similar functions as above but at a lower level.

Personal Secretary to Dr. Allan B. Kendall, M.D.P.A., Surgeon

and Mrs. Barbara Kendall, Rumson, NJ

1988-1990

. Executed all bookkeeping of finances transacted in Dr. Kendall's

office daily.

. Coded and processed medical forms. Checks recorded, insurance papers

coded and processed.

EDUCATION & CREDENTIALS

Brookdale Community College - Evenings

Objective to secure a Business Degree

American Institute for Paralegal Studies

Paralegal Certificate

St. Mary's High School

Jersey City, N.J.

Personal and professional references available upon request.

Contact this candidate