Customer Service Assistant/Musician/ Organisational Skills

Ilaria Gallo

* ******** *****

** ******* ******

London

NW8 8SY

Mob: 074********

acgkfb@r.postjobfree.com

PROFILE

Highly organised with sexceptional interpersonal and customer sevice skills.

Well presented, hard worker, reliable and a fast learner with a 'can do' attitude.

Experienced in working under pressure and able to receive guests on arrival in a friendly, helpful

and approachable manner.

Able to work well and under pressure independently and/or as part of a team.

Punctual and able to meet deadlines.

Multi-lingual (Italian - mother tongue, English - fluent, Spanish - basic, French – basic)

QUALIFICATION

London Music School March 2014 – July 2014

Certificate of attendace to the course of Singing

Liceo Classico, Milan, Italy 2008 – 2013

Italian, latin and greek literarure, philosophy and history

DBVOCAL Studio, Milan, Italy 2007 – 2013

Certificate of SLSing technique

NAM, Milan, Italy 2011 – 2012

Certificate of attendace to the course of Jazz Piano and Music Theory

Music Time L'arte dei suoni, Milan, Italy 1998 – 2012

Certificate of Singing technique

Education First, Devizes School, Wiltshire July 2006

Certificate of General English

Excellent knowledge of Office modules (Word, Excel, Access, Powerpoint)

EMPLOYMENT HISTORY

CIP Recruitment Services, London November 2013 – August

2014

Temporary catering positions:

- Royal College of General Practitioners

- Channel4 Studios

- Grant Thornton

- Grosvenor Hotel

Candy Cakes Retail Ltd, London February 2014 – June 2014

Sales consultant/Supervisor/Customer Service Assistant

- Customer service

- Shop merchandising

- Responsible for stock control and orders

- Cashier duties and daily cash takings management

- Monthly staff rota

- Often given reponsibility of running the shop single handed

- Responsible of opening and closing the shop

- Dealing with all incoming telephone calls and taking messages

-Answering queries and offering informations

-interaction with the general public (as well as with colleagues)face-to-face, over the phone and

via email.

-handling payments

Singing & music theory Teacher at Pavoni Secondary school, Milan, Italy 2010 - 2011

REFERENCES

Available upon request

Ilaria Gallo Curriculum Vitae Page 2

Contact this candidate