Customer Service Manager

WENDY LEDBETTER

*** ****** ****, ****, ** ***** Home: 770-***-**** Cell: 770-***-**** **************@*******.***

SUMMARY

Skilled Operations Manager with more than 28 years of experience in the Healthcare industry. Possess a high degree of integrity and character with an outstanding work ethic, as well as strong leadership qualities. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and teamwork. Seeking to apply management talents to a professional environment.

HIGHLIGHTS

Team building

Personable

Multi-site operations

Process improvement strategies Staff retention

Relationship building

Systems implementation

Flexible

Dedicated

Troubleshooting and problem solving Six Sigma Certification

Negotiations expert Strategic planning

ACCOMPLISHMENTS

Boosted employee satisfaction with less turnover in 2014

Implemented Pilot Program for decrease wait times for scheduling. The Lean 6 tool was used to identify waste with processes.

Implemented Radiologist Protocol option on electronic orders for referring doctors. Again, Lean 6 was used to identify areas of improvement.

Co-Manager Imaging Daily Operations

BUSINESS

EXPERIENCE HARBIN CLINIC

Rome, GA

EDUCATION

06/1986 to 03/2014

2000

Georgia Northwestern School, Rome, GA, USA

Went to evenings classes for 2 years. This was the Management and Supervisory Development Program. 58 Credit hours received.

BUSINESS

Coosa Valley Technical School, Rome, GA, USA

This was a certificate program for 9 months. Received certificate.

BUSINESS

Floyd College, Rome, GA, USA

This was the beginning of a BS degree. Core classes were taken and received 25 credits from 1983-84.

HIGH SCHOOL DIPLOMA: VOCATIONAL

1984

1983

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