Management

N itaya Chiv

**** ***** ****, **** ****** City, UT, 84120

Cell 801-***-****

******.****@*****.*** LinkedIn: http://www.linkedin.com/in/nchiv

Qualifications

Supervisory skills including organization, leadership, t raining, and motivation.

Ten plus years in customer service industry including conflict management and the

ability to resolve any disputes or complaints with satisfaction to customer and

company.

General office skills including ten key at 10,000 KPH, typing 70 WPM, faxing,

copying, telephone, and scheduling.

ACCOMPL ISH M ENTS

Half Year Rate and Rank- Top 4% at Verizon Wireless

Received Top Sales Recognition at Teleperformance

Dorm President at Clearfield Job Corp- Elected member of student body

government.

E DUCAT IO N

University of U tah, Salt Lake City, UT

Bachelor's of Science- Business I nformation Systems

Salt Lake City Community College, Salt Lake City, UT

Associates of Science – Business

R ELATED COURSEWORK

•

• Financial management • The Principles of Marketing

• Organizational Behavior • Operations Management

• Advanced Strategic Management • Business Writing

WORK H ISTORY

Verizon Wireless, West Valley City, UT 2010

to 2014

Account Management- Business & Government Customer Operations

Employed the Order Sequencing technique to attain zero defects.

Interpreted historical usage to forecast future savings for SMB's and Major

Accounts.

1

Volunteered as team auditor resulting in zero defects for 159 days, (department

record high).

Ut ilized Excel to create meaningful reports to be interpreted by the customer.

Extend Health, South Jordan, UT 2010 to

2010

Enrollment Supervisor

Managed, coached, t rained a team of 16 Benefit Advisors.

Weekly one-on-one evaluations to promote sales excellence and increased revenue.

Ut ilized reporting tools to monitor and improve team performance.

ACS, Sandy, UT 2006 to

2010

Government Customer Care- Quality Analyst/Management

Monitored calls to enforce great customer service and timely service levels.

Presented and t rained the quality guidelines.

Implemented action plans for agents that were not performing at f loor goals.

Created recognition init iatives for top performers.

2

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