Customer Service Mental Health

Stefanie R. Williams

**** ****** ***, *****, ** *5040

Hm. 513-***-**** Mobile 901-***-****

****************@*********.***

EDUCATION

Grand Canyon University, Phoenix, AZ

(MS) Mental Health Counseling, Aug 2016

• Addiction Counseling

Franklin University, Columbus, OH

(BS) Applied Psychology, Sept 2013

• Emphasis on Assessment and Intervention

Mid-South Community College, West Memphis, AR

(AA) General Education, May 2010

• Emphasis on Early Childhood Development

PROFESSIONAL EXPERIENCE

• Fundraising, Case Management, Eligibility Assessments, Evaluations & Research Methods,

Organizational Skills, Collections, Billing, Writing Skills, Addiction Counseling, Substance Abuse &

Mental Health Observation, Management Skills, Volunteer American Red Cross, Recruitment, Suicide

Prevention, and Crisis Intervention.

• Proficient in SAP, Oracle, MS Office Suite and Outlook applications.

• Directed students in the learning process according to district curriculum and educational goals.

• Instructed students in assigned daily lesson plans.

• Implemented a positive learning environment for students through communication, class interaction and

teaching strategies.

• Strategic and effective classroom management.

Shelby County Schools, Memphis, TN

Educator, April 2013- April 2014

• Provided a positive learning environment for students in a classroom setting.

• Guided students through the learning process for achievement of curriculum goals.

• Analyzed needs assessments for students through successful learning strategies.

• Employed instructional methods and materials for daily lesson plans.

JUVENILE COURT/CHILD SUPPORT DIVISION, Memphis, TN

Clerical Specialist, August 2007- October 2010

• Maintained personal files and case logs for child support backlogs.

• Assisted case managers with file disposition, individual documentation and legal briefs.

• Assisted clients with inquiries and application processes.

• Documented appropriate codes for investigative purposes.

NAVY EXCHANGE, Virginia Beach, VA

6399 Calida Way, Mason, OH 513-***-**** ****************@*********.***

Accounting Tech, Jan 2003 - May 2005

• Coded documents per company procedures.

• Processed accounts payable and receivable.

• Prepared and submitted customer invoices.

• Received and recorded cash, checks and vouchers.

ROTO ROOTER, Memphis, TN

Dispatcher, Oct 1998 - Sept 2003

• Dispatched technicians to residence locations and businesses.

• Coordinated personnel and equipment location utilization to enhance customer service.

• Addressed service related issues and requests.

• Maintained files, invoices, expenses, and service parts inventory.

MONTGOMERY WARD, Virginia Beach, VA

Detail Clerk, Jan 1994 - Oct 1998

• Reviewed and recorded employees’ time submissions for wage computations.

• Conducted monthly employee training sessions and created product marketing techniques.

• Assisted customers with store merchandise and catalog orders.

• Maintained inventory and categorized disposition of defective merchandise.

ARKANSAS DEPARTMENT OF HEALTH, Little Rock, AR

Program Clerk, Mar 1988 - Sep 1994

• Assessed eligibility requirements for client participation in nutritional program.

• Planned client supplemental food needs.

• Ensured on-time payments to participating vendors.

• Collaborated with vendors regarding available food items according to program voucher guidelines.

6399 Calida Way, Mason, OH 513-***-**** ****************@*********.***

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