Knowledge of numerous languages

SANDER VOGTLAENDER

Abbotsford Court,

** - **** ******** ******** ****, Abbotsford, V2S 5N8

Telephone: 778-***-****

Email: *****************@*****.**.**

PROFESSIONAL PROFILE

A dynamic and proactive Manager with extensive experience in the delivery

of customer service of the highest calibre within the hotel, cruise line

and retail industry. Demonstrating outstanding leadership qualities with

the ability to develop and motivate large and successful teams, quickly

earning respect from staff and managers alike. Highly organised with

strong problem solving skills and the commitment required to achieve

targets and meet tight deadlines while working under pressure. A confident

communicator and negotiator with a flair for languages who possesses

considerable international cultural experience having lived and worked in

many different countries

1

2 OBJECTIVE

I am now looking for a new and challenging position which will make best

use of my considerable skills and experience and provide opportunities for

long-term career progression.

CAREER SUMMARY

May 2014 - Present

Manager, Retail Foods - Sodexo - Abbotsford Regional Hospital and Cancer

Center

. Managing the day to day retail food service and branded coffee

operations store at the hospital

. Working in a unionized environment, leading my team, scheduling,

training and coaching.

. Managing site budget, work with production costs, labour costs,

catering costs.

. Create promotions and all marketing aspects for the retail food site

. Ensuring a strong safety culture within the team including training,

auditing and working with Safety Manager.

. Maintaining a solid and mutually beneficial business relationship

resulting in highest levels of client and customer satisfaction and

account retention, and future business growth plans

October 2010 - May 2014

Store Manager, Starbucks Corporation, Abbotsford BC, Canada

. Fully responsible for the efficient operation and delivery personal

customer service in the Starbucks Store assigned to me.

. Managing a busy and motivated team of 12 partners including 1 Assistant

Store Manager, 4 Shift Supervisors.

. In charge of making schedules for all Store Partners and Supervisors

ensuring the total hours worked are well within the monthly targets.

. In charge of the entire payroll of all Store Partners and Supervisors.

. Drive the implementation of company programs by developing action plans

and directly motivate and direct the store staff to implement them

and to meet operational and organizational objectives

. Plan, identify, communicate and delegate appropriate responsibilities and

practices to store partners to ensure smooth flow operations.

. Provide coaching and direction to the store team to take action and to

achieve operational goals. Constantly review store environment and

key business indicators to identify problems, concerns, opportunities

for improvement to provide coaching and direction to the store team to

achieve operational goals.

. Develop strategic and operational plans for the work group, managing

execution and measuring results.

. Monitor and manage store staffing levels to ensure partner development

and talent acquisition to achieve and measure operational

requirements.

. Ensure adherence to applicable wage and hour laws for non-exempt partners

and minors.

. Solicit customer feedback to understand customer needs and the needs of

the local community

. Use all operational tools to plan for and achieve operational excellence

in the store. Tools include Automated Labor Scheduling, Monthly Status

Reports, Quarterly Business Review, cash management and inventory

management

. Utilize management information tools and analyze financial reports to

identify and address trends and issues in store performance

. Actively manage store partners by regularly conducting performance

assessments, providing feedback, and setting challenging goals to

improve partner performance. Manage ongoing partner performance using

performance management tools to support organizational objectives

. Monthly average revenue is CAN $100,000.00

October 2008 - May 2010

Restaurant Manaager, The Westin St. Maarten Resort & Spa

. Fully responsible for the efficient operation and delivery of world-class

customer service in Ocean Restaurant and Aura Steakhouse Restaurant.

. Managing a busy and motivated team of 37 staff including 1 Aura

Restaurant Maitre d', 3 Aura Restaurant Servers, 1 Aura Restaurant

Hostess, 3 Ocean Restaurant supervisors, 15 Ocean Restaurant servers,

6 Ocean Restaurant Hostesses and 8 Ocean Restaurant Buffet Runners.

. In charge of making schedules for all Ocean Restaurant- and Aura

Restaurant Staff ensuring the total hours worked are according to Dutch

Law and well within the monthly budget.

. In charge of the entire payroll of all Ocean- and Aura Restaurant Staff.

. Maximising sales of both Food and Beverage through in house advertising,

local magazines, tourism magazines and radio advertising.

. Ensuring the implementation of Starwood's Global Brand Standards are

followed.

. Ensuring that both Restaurants' GSI scores are above 8.05

. Update, on a daily basis, the Monthly Guest Comparison Report, P&L and

the Food and Beverage Report for both Ocean Restaurant and Aura

Restaurant.

. Responsible for maintaining monthly inventory of both restaurants and

daily inventory of bar such as glassware, chinaware, silverware and

liquor measures.

Ocean Restaurant

. Providing excellent service for breakfast, lunch and dinner with 250 to

450 guests for breakfast in the high season.

. For breakfast guests have a choice of a la carte or buffet. lunch and

dinner are a la carte only.

. Ocean Restaurant is staffed with 3 Restaurant Supervisors, 6 hostesses,

15 servers and 8 buffet runners.

. Monthly average revenue is US $233,000.00

Aura Steakhouse Restaurant (4 diamond AAA award).

. Aura Restaurant is open for dinner only offering a menu with a large

selection of Angus Beef cuts, a variety of fresh Fish and fresh Seafood

dishes.

. Aura Restaurant is staffed with 1 Maitre d'Hotel, 1 hostess and 3 servers

. Monthly average revenue is US $94,000.00

April 1996 - January 2000 / June 2004- October 2008

Dining Room Manager, Holland America Line

. Fully responsible for the efficient operation and delivery of world-

class customer service in the Main Dining Room, Lido Buffet Restaurant,

Room Service and Crew Messrooms of a 5-star fleet of premium cruise

ships

. Managing a busy and motivated team of up to 100 staff including 2

Assistant Dining Room Managers and 6 Head Stewards (supervisors)

. Controlling all hours worked including overtime, ensuring the total is

well within the monthly budget

. Evaluating the performance of crew members on a monthly basis in order

to identify weaknesses and training needs

. Overseeing quality control in accordance with Holland America's

directives and soliciting feedback from passengers of their onboard

experience

. Ensuring the implementation of all sanitation related procedures at all

times as set by Holland America Line and the United States Public Health

(USPH)

. Delivering weekly training to all stewards and attendants on service and

sanitation related issues as well as running a daily English class

. Maximising beverage sales during lunch and dinner with effective

advertising of promotional packages

. Managing the presentation of all public and dining areas including

decoration of the ship on theme nights and all flower arrangements in

the public areas

. In charge of the translation of all menus for foreign language

passengers (German/Dutch and Spanish)

Main Dining Room

. Providing excellent service for breakfast, lunch and dinner with 280 to

350 guests for breakfast and lunch utilising an open sitting policy, and

1,500 guests in assigned seating over two sittings for dinner

. Overseeing the assignment of all passengers to their requested table and

endeavouring to accommodate all specific seating requests especially for

those passengers with medical needs

. Additionally providing a daily Coffee Service and Gloved Tea Service in

the Explorers Lounge

Lido Buffet Restaurant

. Delivering an efficient buffet service for breakfast, lunch, dinner and

late-night snacks, ensuring all trays are removed from tables in a

timely manner and maintaining the highest standards of cleanliness in

all service areas

In Room Dining

. Ensuring the delivery of all trays to the correct cabins according to

Holland America Line set service levels

Crew Messrooms

. Providing food and service items for 600 crew according to company

guidelines in terms of variety and menu

January 2002-June 2004

Dining Room Manager, Windstar Cruises

. Fully responsible for the efficient operation and delivery of world-

class customer service in the Main Dining Room, Veranda Buffet

Restaurant, In Room Dining and all Bar & Lounge Outlets on board

Windstar's motor sail yachts.

June 1993- April 1996

Assistant Dining Room Manager, Holland America Line

. Assisting the Dining Room Manager in all aspects of the smooth running

of the dining room operation

October 1992-June 1993

Waiter, Parliament Buildings of The Hague, Netherlands

. Providing high-quality service to Ministers and journalists in the Main

Restaurant of the Parliament Buildings

Previous Experience

1992 Chef de Rang, Atlantic Hotel, Kijkduin, The Netherlands

1990-1991 Chef de Rang, Hotel Belvedere, Malix, Switzerland

1990 Front Office Clerk, Hotel Acker Wildhaus, Wildhaus,

Switzerland

1989 Commis de Rang, Hotel Valbella Inn, Valbella, Switzerland

4 EDUCATION AND QUALIFICATIONS

Diplomas: Alpina School of Hotel Management, Parpan, Switzerland

(1988-1990)

Hotel Management

Food & Beverage Management

5 O Levels: Including English & Mathematics (Kenya, 1988)

PROFESSIONAL ACHIEVEMENTS

. Starbucks Barista Certifcate 100 (Starbucks Corporation Canada, 2010)

. Food Safe Canada Certified - (Starbucks Corporation Canada, 2010)

. Retail Management Trainee Certified (Starbucks Corporation Canada, 2010)

. Brand Training Certificate (The Westin Resort & Spa St. Maarten, 2008)

. Leadership in Action Facilitator certificate (Holland America Line,

2007)

. Adult CPR and AED (American Safety & Health Institute, 2005)

. Advanced Sanitation Program (ServSafe, 2003)

. Environmental Compliance Program (Carnival Cruise Line/Holland America

Line, 2003)

. Marine Pest Management, Product Knowledge and Safety (Fulton Marine

International, 2002)

. STCW Training Program (Fremont Maritime Service, 1999)

. Hazardous Materials Management (The Hazardous Materials Specialist,

1996)

. Leadership Application Workshop (Holland America Line, 1995)

. Certificate of Proficiency in Survival Craft and Rescue Boats (Dutch

Coast Guard, 1995)

. Basic Sanitation Course (Holland America Line, 1993)

5 FURTHER SKILLS

IT Proficiency: Starbucks Inventory Management System, Store Portal,

Retail Dashboard System, Staff-Works Labor Software, Word,

Excel, Powerpoint, Adobe, Internet & Email, Fidelio Cruise,

Micros, MXP and Opera.

Languages: Fluent in Dutch, English, German and Spanish. Speak Tagalog

(Filipino language) well, Basic French, understand

Portuguese and Italian.

6 PERSONAL DETAILS

Date of Birth: 12 September 1968 Nationality:

Dutch

Driving Licence: Full/Clean Health: Excellent;

non-smoker

Interests: Squash, Golf, Walking, Movies & Eating Out

1 REFERENCES :

On request

Contact this candidate