Sales Customer Service

Kimberly Alejandra Barragan

Crowley, TX *****

Cell 682-***-****

Email: **************@*****.***

Objective:

To accomplish an enduring experience with your company that will not only allow me to grow professionally, but

personally as well.

Experience:

2014 – Current Job Portfolio Recovery Associates- North Richland Hills

Collections

• Managing accounts

• Speaking to different people from around the USA and Puerto Rico

• Having to convince different type of people to collect what they owe

• Being patient

• Persuading

• `Being responsible

• Click to dial and dialer

• Office work

• Great speaking skills

• Maintaining goals

• Multi tasking

• Bilingual (Spanish, English)

October 2013 March 2014 Dante S. Cabo Grande- Downtown, Fort Worth

Office Assistant/ Hostess

• Kitchen duty/ helping to clean, making sure everyone is doing their job

\• Making sure everything is clean

• Making sure every customer is happy

• Greet everyone that comes through the door

• Multi-tasking

• Office Work

• Answering calls/ putting everything in order

• Ordering supplies

• Helping out if any problems

• Sitting people in their seats/ managing tables and their orders

• Answering emails, writing back

• Hiring people

• Managing money/ credit card and cash

• Background checks

April 2013 September 2013 Larry H. Eliot Management Group – Downtown, Fort Worth

Sale Representative/Customer Service Representative/Call Center

• Interacting with costumers.

• Setting appointments.

• Clover leafing

• Persuading owners to sign with our business

• Independent, being able to go out and speak for my own

• Able to memorize and read scripts

• Asking good questions and being able to do much research.

• Able to reach a certain quota by the end of the month

• Trained to specialize in sales and setting up appointments over phone

• Able to call a huge amount of businesses in a certain time

• Keeping up with current events and knowing about banks, rates, etc.

• Multi-tasking

• Data entry skills / great paperwork entry

December 2012 April 2013 Syed Obeid T-Mobile (Zen mobile owner) - Fort Worth, TX

Sales Associate/Customer Care

• Interacting with costumers.

• Being able to handle different types of customers.

• Cash handling.

• Being able to process any type of payment.

• Memorize sales, cell phones, prices and changes in the system.

• Able to use Q-pay or any type of computer or not computer based payments.

• Able to call in to other companies.

• Excellent organization.

• Opening and closing inventory.

• Able to use EIP and able to ship inventory to different places.

• Store cleaning.

• Responsibility of handling large amounts of cash.

• Multi-tasking abilities.

• Ensuring customer satisfaction.

• Bilingual (Spanish, English)

• Punctual-time manageable

• Always maintaining high sales.

• Being able to motivate my co workers, boss and having good team skills.

• Always finding new ways to improve the store and manage a good attitude.

• Very good with my words and being able to persuade costumers,

July 2012 thru November 2012 Arturo Romero Sports Bar owner- Fort Worth, TX

Bartender/Cashier/Supervisor

• Interacting with customers and maintaining a courteous and professional attitude which demonstrated high levels

of social etiquette.

• Being friendly and holding conversation.

• Cash handling

• Cash outdating

• Social event planning

• Event catering

• Administrating daily operations including staff.

• Made and prepared drinks for designated clients.

• Hosting including greeting and seating new costumers.

• Ordered supplies from outside vendors and ensured high inventory levels.

• Multi-tasking abilities

• Attentively checked all customers for identification to obtain alcohol and bar regulations.

• Took orders from my superiors and followed strict procedures.

• Regularly found new methods to maximize sales, profit and cost control.

• Maintaining the bar clean and keeping the bar customer-friendly.

• Ensuring customer satisfaction.

• Bilingual (Spanish, English)

• Committed and able to handle any kind of situation that was presented.

May 2011 thru June 2012 Daniel Moore Footaction- Fort Worth, TX

Sales Associate/Cashier

• Processed transactions quickly and efficiently.

• Ability to identify invalid and fake currency.

• Account balancing skills.

• Opening and closing the store.

• Maintaining the store clean and well organized.

• Being people friendly and ensuring customer satisfaction.

• Promote the merchandize.

• Being able to honestly communicate with customers to find out what type of merchandize is suitable for them

including, Identifying and solving the customer needs without supervision.

• Provide administrative assistance when necessary.

• Good organizational and time management skills.

• Being able to operate the cash register and process all types of payments, issue refunds and credit cards,

returns and exchanges.

• Balance sales and receipts, and maintain records of all transactions.

• Bilingual (Spanish, English)

• Complete understanding of pricing and being able to calculate sales discount to determine price.

• Tolerant toward rude customers.

• Worked well with others staff or independent.

• Punctual and time manageable.

• Always a positive and professional attitude.

• Very competitive towards my co- workers.

• Displays friendly welcome to guests within entering.

• Demonstrates proper phone etiquette.

• Very reliable with asked performances.

Education:

2009-2010 Brien McMahon- Norwalk, CT

Moved to a different STATE

2010- 2011 Crowley High School- Crowley, TX

High School completion

2011- Trinity River Campus- Downtown Fort Worth, TX

Skills:

• Excellent communication skills.

• Computer knowledge (Microsoft Office, Excel, PowerPoint ext…)

• Bilingual (Spanish, English, partial French)

• Ten key stroke

• Job task planning and organization.

• Independent or can work easily with others.

• Decision making

• Great attitude which ever situation.

• Fast learner and very motivated.

• Computer Literacy

Contact this candidate