Customer Service Representative

Dear Sir/Madam:

As an accomplished HR professional with over 10 years’ experience in the field of Human Resources,

I am well positioned to join your company and make an immediate positive impression. My key

areas of expertise include, but are not limited to the following:

A solid background in Compensation & Benefits

3 years in the field of Payroll and Time Keeping

Relative exposure to Recruitment, Employee Relations, Employee Engagement and Training

& Development

I am confident my combination of drive and experience will provide you with an invaluable resource.

My skills and reputation for excellence can greatly enhance you r company’s already impressive

performance.

I would dearly like to have a career discussion with you in person, and would welcome the chance of

a meeting.

Thank you in advance for your time and consideration.

Sincerely,

Leslie S. Grueso

0932.8547739

LESLIE S. GRUESO

Unit 342 Cityland 8 Condominium

#98 Sen Gil Puyat Ave., Brgy Pio Del Pilar, Makati City

0932.854.7739

******.******@*****.***

PROFESSIONAL EXPERIENCE

Sykes Asia Inc.

HR Assistant

January 1, 2012 - Present

- Point of Contact for HMO, Life and Personal Accident Insurance related concerns

- Processed new hires employees’ HMO enrollment

- Updates and maintain databases

- Processed weekly cancellation report due to employees’ separations from the company

- Processed employees’ HMO profile updates like change in status, enrollment of new born

child, change in dependents, and resignation of principal member and enrolled as

dependent, cancellation of dependent’s membership.

- Sent report to vendor regarding employees’ promotions, site transfers and newly

regularized

- Prepared ATD and advised concerned employee with excess charges for salary deduction

- Validates billings received and prepared request for payment

- Validates cheque refund received and submit to finance team for OR preparation

- Prepared deduction report and submit to payroll team for employees’ salary deduction

- Prepared HMO final pay

- HR Advisor for walk-in, phone and email inquiries

- Managed HR helpdesk for company and government benefits and provides resolution

- Planned and implemented yearly HMO renewal, APE and ECU for managers and executives

- Coordinates any concern to vendor’s POC

- Facilitated New Hire Orientation

P2B/Payroll Assistant - Central Team

July 12, 2010 - December 31, 2011

Payroll and Compensation and Benefits

- Ensure the accuracy of preliminary and final payroll reports, time sheets, spreadsheets,

attendance summary.

- Resolves salary discrepancies and responds to inquiry regarding payroll, compensation and

benefits procedure

- Resolves unposted SSS contribution and loan payments

- Processed 1902 and 2305 of employees’ application

- Coordinates with the vendor regarding items for 2, 5, 10 & 15 year service awardees

- Facilitated New Hire Orientation

- Approver for the government leaves

- Validated employee referrals

- Prepared separated employees’ final pay

- HR Advisor for phone and email inquiries

- Managed HR helpdesk for company and government benefits and provides resolution

- Sykes Café – consolidates and manages unused and overused gasoline. Approves filed

Sykes Café claims/reimbursements

- Handled validation and implementation of leave conversation (MYC & YEC)

P2B/Site Payroll Assistant

October 1, 2008 – July 11, 2010

- Payroll processor

- Analyzed time stamps and prepared Edit Form and Manual Time sheet of employees

- Analyzed and processed disputes submitted by the Operations Group and other teams

- Handled and processed statutory benefits – SSS, Pag-ibig and Philhealth

- Facilitated New Hire Orientation and Focus Group Discussion

- HR Advisor for walk-in, phone and email inquiries

HRIS Assistant

June 19, 2008 – September 30, 2008

- Performed generation and consolidation of HRIS/Kronos data

- Ensured precise and appropriate completion of HRIS reports

- Analyzed data and resolved discrepancies with the concern team

Customer Service Representative - Washington Mutual Bank

June 19, 2006 – June 18, 2008

- Interacting with customers to determine their needs, providing consistent, high quality

customer service experience and accurate information to customers

- Participate in activities designed to improve customer satisfaction and business

performance

- Maintain broad knowledge of client products and services to meet customer requirements

through first contact resolution

H.A.S Communications Inc. (Trapik.com)

HRA Supervisor

April 11, 2005 – September 30, 2005

- Provided top level administrative support to the Company President, Sr. Project Consultant

- Reviewed and expanded the company employee manual as required, ensured that all

policies and procedures were properly formalized

- Supervised the Broadcasters and the Data Operations in their daily schedule to make sure

that assigned tasks are met

- Responsible for Employee Compensation and Benefits planning

Compensation and Benefits

- Prepared payroll and timekeeping records

- Handled statutory benefits – SSS, Pag-ibig and Philhealth

- Identify the job duties of the job positions by establishing the key accountabilities

Employee Engagement and Employee Relations

- Designed program, activities that will benefit employees of HAS Companies

- Discussed with employees regarding certain problems in the work place

- Handled disciplinary cases and issued memoranda

Recruitment

- Coordinated with all managers/department heads pertaining to their manpower needs

- Responsible for maintaining pull of applicants

- Administered series of examinations and interviewed selected applicants

- Responsible for making job advertisement to be posted in classified ads and internet

Destiny Cable Inc.

Sr. HR Assistant / Executive Secretary to the VP of HRAD

May 1, 2001 – January 31, 2005

Executive Secretary

- Prepared correspondence, reports, presentations and manage executive’s schedule

- Planning and scheduling management meetings, transcribed and distributed minutes of the

meeting

- Making travel arrangements of the managers and executives

Training and Development

- Prepared modules for seminars and orientation for the employees of Destiny Cable

- Assisted facilitator, resource speaker for whatever he or she needs

- Conducted New Hire Orientation

- Facilitated Customer Service Orientation

- Helped out Employee Relations Supervisor in designing program and activities for

employee welfare

Employee Engagement and Employee Relations

- Discussed with employees regarding certain problems in the work place

- Handled disciplinary cases and issued memoranda

Recruitment

- In-charged in sourcing out possible candidates for employment in the company

- Administered series of examinations and interviewed selected applicants

- Prepared 201 files for newly hired employees

- Handled/facilitated pre-employment requirement procedures for the newly hired

Payroll/Time keeping

- Prepared attendance summary, computation of salaries and appraisal

- Verify attendance, hours worked, and pay adjustments, and post information onto

designated records

- Prepared the expense summary report (allowance) of VP’s and managers

Admin and Facilities

- Analyzed monthly billing payments of company utilities

- Processed monthly requisition and maintained sufficient inventory of office and janitorial

supplies and equipment

- Ensured office maintenance and cleanliness

Sr. Customer Care Representative

January 1, 2001 - April 2001

- Improved the quality of customer service by training the customer care representatives to

be service oriented, courteous, and efficient

- Monitored and barged customer service representatives in answering phone calls

- Managed daily, weekly, monthly reports on inquiries, complaints and number of calls

- Handled and monitored monthly shifting schedule of the customer care representative

- Discussed problems, complaints, and inquiries to the superior wi th suggested possible

solutions

Training Assistant

March 23, 2000 – December 31, 2000

- Prepared modules for seminars, and orientation for the employees of Destiny Cable

- Assisted facilitator, resource speaker for whatever he or she needs

- Facilitated New Hire Orientation

- Identify the job duties of the job positions by establishing the key accountabilities

STRENGTHS

Can work under pressure Time Management Skills

With high level maturity Detailed and Organized Person

EDUCATIONAL BACKGROUND

Bachelor of Science in Business Administration

Major in Management

University of Makati (1995-1999)

J.P. Rizal Extension, West Rembo, Makati City

Primary & Secondary Education

The National Teachers College (1986-1995)

629 J. Nepomuceno St., Quiapo, Manila

PERSONAL INFORMATION

Gender : Female

Date of Birth : January 24, 1979

Place of Birth : Manila

Civil Status : Married

Nationality : Filipino

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